Technical Account Manager

Proofpoint

Technical Account Manager at Proofpoint providing technical leadership to strategic customers and managing support interactions. Collaborating across teams to ensure customer satisfaction and service excellence.

Posted 7/13/2026full-timeCalifornia, Florida, Maryland, Massachusetts, Nevada, North Carolina, Oregon, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical leadership and customer advocacy by effectively managing support interactions and crisis responses while maintaining a deep understanding of customer needs and Proofpoint's solutions. Capable of delivering executive presentations and leading process improvement initiatives to enhance customer satisfaction.

Highest-signal resume keywords

Technical LeadershipCrisis ManagementCustomer AdvocacyLinux KnowledgeProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Communication ConceptsEmail TechnologiesNetworkingLinuxSMTPMySQLWindowsActive DirectoryMicrosoft ExchangeTechnical Problem Solving

Soft Skills

Customer ServiceCommunication SkillsAdaptabilityTeam CollaborationTime Management

Industry Keywords

Client ServicesProfessional ServicesIT Operations ManagementTechnical SupportSenior Engineer

Tech Stack

Tools & technologies

LinuxMySQLSMTP

About the role

Key responsibilities & impact

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action
Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs
Identify and prioritize short term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
Use independent judgment within broad parameters
Designs and implements solutions to complex problems

Requirements

What you’ll need

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking
Knowledge of Linux, SMTP, and MySQL
Working knowledge of Windows, Active Directory, and Microsoft Exchange
Very strong customer service and excellent communications skills, both written and oral
A history of successfully leading and directing technical staff through crisis situations
Adaptable and willing to learn new technologies
Knowledge of project management and strong time management skills
Ability to effectively work in a team environment as well as independently

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities