Customer Success Product Specialist

Proofpoint

Customer Success Manager ensuring customers realize full value from Proofpoint services and maximizing renewals. Engaging with customers and collaborating across teams for successful deployments.

Posted 6/17/2026full-timeColorado, Iowa, New Mexico, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful
Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers
Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services
Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives
Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities
Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

Requirements

What you’ll need

3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas
Understand and demonstrate customer success principles and behavior
Must be able to articulate customer business requirements and serve as the customer voice internally
Working knowledge of email security and networking concepts and frameworks
Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
Ability to effectively work in a team environment as well as independently
Project and/or program management skills and high attention to detail
Ability to think innovatively, strategically and deliver tactically
Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations
4-year college degree in a business area, technical area or equivalent

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

email securitynetworking conceptscloud technologiesweb servicesoperating systemstechnical architectureproject managementprogram managementcustomer success principlesdata security initiatives

Soft Skills

customer advocacycommunicationteamworkindependencestrategic thinkinginnovative thinkingattention to detailpositive attitudeproblem-solvingcustomer relationship management