Customer Support

• Responsible for the entry of all internal international purchase orders and Transparencies purchase orders.
• Follow-up and support to internal customers ensuring their requirements are being met.
• Ensuring you are working toward good relationships with your counterparts in Shipping/Planning/Logistics/Quality.
• Obtaining late order information and notifying customers of any delays with their orders.
• Must keep appropriate stakeholders abreast of the problems/solutions pertaining to the customer and achievement of KPIs.
• Collaboration that will develop new business processes or to correct/update old processes.
• Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures.
• Responsible for complying with PPG's export compliance procedures.
• Responsible for adhering to the export team's processes and regulations.
• Managing a wide range of accounts with individual requirements and expectations.

Aerospace Customer Service Representative – Exports

Product Manager

• Own the regional product portfolio for marine heavy-duty coatings, overseeing product lifecycle from development to launch and post-launch activities.
• Develop and execute product plans that meet regional market needs, customer requirements, and business goals.
• Collaborate with R&D, manufacturing, sales, and supply chain teams to ensure product availability, quality, and competitive positioning.
• Monitor product performance, market trends, and competitor activities to identify opportunities and risks.
• Provide technical support and training to sales and commercial teams to enhance product knowledge and customer engagement.
• Manage promotional activities, and product documentation in alignment with regional and global guidelines.
• Develop and implement the regional marine segment strategy, aligning with the global business platform and segment objectives.

Aerospace Customer Service Representative – Exports

Product Manager, Regional Marine Heavy-Duty Coatings – Segment Strategy