Customer Support

• Handle customer inquiries related to order, products, pricing, and delivery timelines.
• Build strong relationship with main customers and stakeholders.
• Process sales orders accurately in ERP system.
• Process /Access to customer portal base on customer requirements.
• Coordinate with Supply Chain, Production and Logistic teams.
• Monitor Order Status and proactively update customers on delays or changes.
• Monitor / tracking stocks level both PPG and customer.
• Resolve customer complaints, including product quality or shipments issues.
• Manage export / import documentation if dealing with international customers.
• Maintain accurate customer records and transaction data.
• Support the data for weekly /monthly reporting.
• Ensure compliance with company policies and safety standards.

Customer Service, OEM

Business Analyst

• Support the delivery of IT and Business initiatives across the Asia Pacific region
• Collaborate with business stakeholders and diverse global technology teams, including ERP, Infrastructure, Security, and Custom Solution team
• Translate business needs into effective technology solutions
• Define high‑level requirements and support initiative prioritization
• Align stakeholder expectations and coordinate meetings and discussions
• Provide project management support to ensure solutions meet PPG's strategic goals and deliver on business requirements, quality, cost, and timeline commitments

Business Analyst – Specialist II

Outside Sales

• Develop and grow the Oklahoma territory
• Provide information and market data to ensure effective delivery of the overall business targets
• Deliver specific sales and service provision targets in line with Regional, Zone, and National targets
• Report to the Sr. Regional Sales Manager
• Achieve annual sales plans for growth and key objectives
• Develop a detailed understanding of end customer requirements and business strategy
• Manage distributor relationships
• In-depth knowledge of body shop/fleet operations
• Target and develop relationships with key dealer, Regional MSO, and independent collision center operations
• Work within a team atmosphere to develop the market and maximize potential

Territory Sales Manager – Automotive Refinish

Artificial Intelligence

• Define and own the validation strategy for new digital or AI-enabled products.
• Translate customer, user, and workflow insights into a clear product direction.
• Lead structured engagement with early adopters to test assumptions and gather feedback.
• Establish and monitor validation metrics that demonstrate value realization and readiness for broader rollout.
• Partner closely with business leaders, product teams, data scientists, and engineers to inform enterprise decisions.
• Build the scale-up case for successful MVPs by clarifying repeatable value and implementation requirements.
• Lead, manage, and develop product managers or cross-functional product resources.

Head of AI Product Validation – MVP Scale-Up

• Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
• Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems.
• Meet customer requirements via routine order cycle management and supply chain activities.
• Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
• Support OTIF (On-Time-In-Full) performance monitoring and reporting.
• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
• Escalate critical issues or recurring service failures and participate in root cause investigations.
• Provide order-related data analysis upon request.
• Continue optimizing CSR workflow efficiency with automation tools.

Customer Service Representative

Software Engineer

• Support SAP Business Technology Platform (BTP) technical operations and solution delivery across development landscapes.
• Administer and maintain SAP BTP subaccounts, services, entitlements, destinations, roles, and connectivity configurations to ensure secure and stable platform operations.
• Develop, test, and deploy SAP BTP applications and technical components aligned with business and architecture standards.
• Monitor platform health, application performance, logs, and integrations, and resolve incidents or performance bottlenecks.
• Complete platform audit and compliance activities, including access reviews, configuration validation, and technical documentation updates.
• Provide technical support for BTP environments, troubleshoot production issues, and coordinate resolution with teams.
• Guide technical deliverables across assigned workstreams, including release support, transport/deployment activities, and post-release stabilization.
• Implement innovation opportunities on SAP BTP (new services, automation, reusable components, and optimization projects).

Application Developer, Specialist I

Operations

• Identify opportunities to align critical accounting processes globally
• Work to develop new policies and procedures to improve efficiency, effectiveness and costing alignment across business, regions and facilities
• Deliver timely, accurate reporting and analytics to the Global Operations organization
• Continue to build One-PPG view of operations performance
• Support critical Operations projects through thoughtful and insightful financial reviews, driving productivity across the P&L and balance sheet
• Develop center of expertise for decision support related to sourcing decisions and costing for new product introductions
• Work with the Global Operations Finance team to identify and deliver process improvement initiatives for the team
• Leverage global organization to implement best practices
• Provide coaching and development through supervision of a small, high performing team

Senior Manager, Reporting & Analytics – Global Operations

• Provide order management support for customers in their assigned Zones
• Ensure that they process orders
• Meet special customer requirements, serving as the customer advocate
• Place orders at the proper site
• Follow up with customers on order delays/issues
• Communicate with cross SBU PPG employees and vendors on order statuses
• Learn and retain complex customer and order guidelines
• Responsible for accurate and efficient order management
• Complete excellent customer service by handling customer issues and offer solutions
• Help maintain the quality and integrity of unique customer information within the customer knowledge database
• Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database

Commercial Customer Service Representative

• Handle receipt of customer orders, resolving any missing, ambiguous or non-standard customer requirements
• Enter orders into the business system and follow up with customers regarding order changes
• Work within a team with responsibility for all regions within the US for customer support
• Deliver accuracy in all phases of order entry, debits, credits and returns
• Provide flexible support to multiple duties at one time
• Counsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literature
• Utilize the CAIR program for resolutions on general comments and complaints

Customer Service Representative II

Financial Planning and Analysis

• Provide accurate data and analysis related to product costs, manufacturing, and distribution operations
• Manage the Operations Finance activities for numerous US plant locations
• Lead a team of 8 Operations Finance team members
• Oversee month end close activities related to manufacturing operations
• Support team in providing profit analysis and communication of manufacturing spend results
• Manage completion of inventory accounts including trend analysis and monthly account reconciliation approvals
• Support the team in completion of the annual budget and product re-costs to support accurate inventory valuation
• Ensure team members procedures are performed following internal control requirements

Operations Finance Manager, Aerospace

Human Resources

• Lead the global execution of HR strategies and initiatives
• Be the strategic HR partner to B2B sales leadership
• Build and manage succession plans in partnership with business leaders
• Be a change agent for effective communication and implementation of organizational change initiatives
• Develop meaningful data and insights, metrics and scorecards to assess and monitor progress
• Champion and support diversity and inclusion initiatives

Global HR Business Partner, Protective & Marine Coatings, Traffic Solutions

• Calculate and process discounts, rebates, and commissions for external partners and agents working for PPG
• Prepare and manage invoices and billing documents with high accuracy
• Manage customer master data and transactions in the system
• Ensure data integrity and confidentiality across all financial records
• Analyze discrepancies and resolve issues related to financial calculations
• Liaise with external partners to verify and process their commissions
• Maintain documentation and keep procedures (e.g., SOPs) up to date
• Support onboarding and training of Junior Specialists
• Identify process improvement opportunities and propose solutions

Senior Customer Service Specialist, Italian

Sales

• Manage all PPG TESLIN® sales within assigned UK & I, Central and Eastern Europe.
• Find new customers and expand existing accounts.
• Guide negotiations and exceed sales/profit goals.
• Develop targeted account plans and pricing strategies.
• Provide accurate sales forecasts and support new team members.

International Sales Manager

• Work directly with leadership teams in Commercial, Supply Chain, and Marketing
• Identify opportunities to increase sales and margins by analyzing Pricing, Gross-to-Net (GtN), Rout to Market, and Marketing investments
• Act as the finance lead for New Product Development (NPD), ensuring new projects are profitable and aligned with strategy
• Implement a clear Return on investment-driven approach for Advertising & Promotion (A&P) spend
• Manage the financial strategic analysis for a diverse footprint of over +25 countries
• Promote the regional profitability agenda, performing "Cost to Serve" and portfolio reviews
• Manage Commercial/Functionals Capex, Overhead (OVH), and A&P controls
• Improve reporting by using automation and tools like Power BI and Anaplan

Senior Finance Business Partnering Manager – EMEA, AP

Digital Marketing

• Lead PPG's Digital Marketing Center of Excellence, setting a clear vision for scalable, data-driven marketing operations across U.S. and European business units.
• Design, implement, and continuously refine B2B demand generation processes, with particular emphasis on account-based marketing (ABM) and lifecycle/nurture programs.
• Act as an enterprise vantage point - identifying recurring execution challenges, tooling gaps, and process inefficiencies - and translating insights into concrete improvements.
• Develop standards, frameworks, and playbooks that improve consistency, speed, and effectiveness while allowing flexibility for business-unit needs.
• Define and execute a global digital marketing strategy grounded in data, customer insights, and business objectives.
• Build a performance-driven culture, leveraging KPIs, attribution models, and ROI tracking.
• Translate analytics into actionable insights and executive level storytelling to demonstrate marketing impact.
• Lead SFMC strategy, adoption, and execution across multiple business units.
• Provide strategic direction and oversight of SFMC execution, partnering with technical and campaign teams.
• Design and scale automated customer journeys (lead nurture, lifecycle, ABM).
• Standardize lead management processes (scoring, routing, SLAs) in alignment with commercial excellence.
• Establish governance, best practices, and enablement to drive platform adoption and data integrity.
• Partner with IT and CRM teams to ensure integration and scalability.
• Oversee marketing operations by managing and guiding teams executing campaigns, workflows, and governance processes.
• Manage and optimize the marketing technology stack (SFMC, CRM, DAM, CMS).
• Build and scale analytics frameworks and dashboards for marketing-to-revenue visibility.
• Drive continuous optimization through performance insights and test-and-learn approaches.
• Identify and scale AI-driven marketing capabilities (personalization, content, predictive insights).
• Evaluate, pilot, and scale AI use cases with measurable impact on campaign performance, efficiency, or personalization.
• Embed AI into campaigns, analytics, and customer journeys.