Customer Service, OEM

PPG

Customer Service role handling inquiries and order management for main customers in a hybrid environment. Requires collaboration with Supply Chain and logistic teams for effective resolution.

Posted 6/21/2026full-timeBangplee • 🇹🇭 ThailandJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle customer inquiries related to order, products, pricing, and delivery timelines.
Build strong relationship with main customers and stakeholders.
Process sales orders accurately in ERP system.
Process /Access to customer portal base on customer requirements.
Coordinate with Supply Chain, Production and Logistic teams.
Monitor Order Status and proactively update customers on delays or changes.
Monitor / tracking stocks level both PPG and customer.
Resolve customer complaints, including product quality or shipments issues.
Manage export / import documentation if dealing with international customers.
Maintain accurate customer records and transaction data.
Support the data for weekly /monthly reporting.
Ensure compliance with company policies and safety standards.

Requirements

What you’ll need

Bachelor's degree or Diploma in Business Administration, Logistics, Supply Chain, or related field
1–3 years of experience in customer service, order management, or a similar role
Experience with ERP systems (e.g., SAP)
Problem-solving skills with a customer-focused mindset
Proficiency in Microsoft Office

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP systemsorder managementdata reportingexport documentationimport documentation

Soft Skills

customer serviceproblem-solvingrelationship buildingcommunicationproactive monitoring

Certifications

Bachelor's degreeDiploma in Business AdministrationDiploma in LogisticsDiploma in Supply Chain