Commercial Customer Service Representative

PPG

Commercial Customer Service Representative providing order management and customer support in the USA. Collaborating with teams to ensure efficient order processing and customer satisfaction.

Posted 6/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPOracleOracle ERP

About the role

Key responsibilities & impact

Provide order management support for customers in their assigned Zones
Ensure that they process orders
Meet special customer requirements, serving as the customer advocate
Place orders at the proper site
Follow up with customers on order delays/issues
Communicate with cross SBU PPG employees and vendors on order statuses
Learn and retain complex customer and order guidelines
Responsible for accurate and efficient order management
Complete excellent customer service by handling customer issues and offer solutions
Help maintain the quality and integrity of unique customer information within the customer knowledge database
Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database

Requirements

What you’ll need

3+ years B2B Order Management experience
Experience with Oracle ERP.
Experience interpreting and responding to customer requests
Experience for Office applications (Excel, PowerPoint, Word, and Outlook)
Flexibility to work department hours of operation
College degree, preferred
Spanish or French speaking, preferred

Benefits

Comp & perks

Medical
Dental
Vision
401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B Order ManagementOracle ERPMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Outlook

Soft Skills

customer servicecommunicationproblem-solvingflexibilityadvocacy