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PPG

Commercial Customer Service Representative

PPG

Commercial Customer Service Representative providing order management and customer support in the USA. Collaborating with teams to ensure efficient order processing and customer satisfaction.

Posted 6/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERPOracleOracle ERP

About the role

Key responsibilities & impact
  • Provide order management support for customers in their assigned Zones
  • Ensure that they process orders
  • Meet special customer requirements, serving as the customer advocate
  • Place orders at the proper site
  • Follow up with customers on order delays/issues
  • Communicate with cross SBU PPG employees and vendors on order statuses
  • Learn and retain complex customer and order guidelines
  • Responsible for accurate and efficient order management
  • Complete excellent customer service by handling customer issues and offer solutions
  • Help maintain the quality and integrity of unique customer information within the customer knowledge database
  • Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database

Requirements

What you’ll need
  • 3+ years B2B Order Management experience
  • Experience with Oracle ERP.
  • Experience interpreting and responding to customer requests
  • Experience for Office applications (Excel, PowerPoint, Word, and Outlook)
  • Flexibility to work department hours of operation
  • College degree, preferred
  • Spanish or French speaking, preferred

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • 401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
B2B Order ManagementOracle ERPMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Outlook
Soft Skills
customer servicecommunicationproblem-solvingflexibilityadvocacy