Customer Service Representative II

PPG

Customer Service Representative II responsible for customer orders, supporting US regions remotely. Collaborating with team to resolve issues and ensure accurate order processing.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle receipt of customer orders, resolving any missing, ambiguous or non-standard customer requirements
Enter orders into the business system and follow up with customers regarding order changes
Work within a team with responsibility for all regions within the US for customer support
Deliver accuracy in all phases of order entry, debits, credits and returns
Provide flexible support to multiple duties at one time
Counsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literature
Utilize the CAIR program for resolutions on general comments and complaints

Requirements

What you’ll need

Minimum of 1 year of experience in a B2B Customer Service phone environment
Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues
Computer skills including Microsoft Word and Excel experience
Organizational skills are highly desired
Strong written & verbal communication
Experience with SAP is preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entrydocumentationcustomer issue resolution

Soft Skills

organizational skillsstrong written communicationstrong verbal communicationflexibility