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PPG

Customer Service Representative

PPG

Customer Service Representative at PPG managing key customer orders and collaborating with teams. Focus on order tracking, delivery follow-up, and customer inquiries.

Posted 6/15/2026full-timeShanghai • 🇨🇳 ChinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERPOracle

About the role

Key responsibilities & impact
  • Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
  • Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems.
  • Meet customer requirements via routine order cycle management and supply chain activities.
  • Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
  • Support OTIF (On-Time-In-Full) performance monitoring and reporting.
  • Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
  • Escalate critical issues or recurring service failures and participate in root cause investigations.
  • Provide order-related data analysis upon request.
  • Continue optimizing CSR workflow efficiency with automation tools.

Requirements

What you’ll need
  • Bachelor's degree in Business, Logistics, Supply Chain, or related field.
  • 5 Yrs CSR or planning related experience related with MFG / Industrial.
  • Experience in working with ERP systems (Oracle/SAP preferred).
  • Excellent written and spoken communication skills in English.
  • Exposure to data analysis and automation tool utilization.
  • Strong interpersonal skills and ability to manage stakeholders across different functions.
  • Detail-oriented with a proactive, problem-solving mindset.
  • Comfortable working in a fast-paced, matrixed environment.

Benefits

Comp & perks
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data analysisorder cycle managementsupply chain managementcustomer service representative (CSR)problem-solvingworkflow optimizationautomation tools
Soft Skills
communication skillsinterpersonal skillsdetail-orientedproactive mindsetstakeholder management
Certifications
Bachelor's degree