Business Analyst

• responsible for reporting from the CapitalStream system
• trouble shooting issues
• validating system enhancements
• completing service tickets when needed
• may require some evenings or weekends when a system upgrade is made
• renewing certificates
• directs in the research, discovery, collection and interpretation of business requirements
• participates in the development and review of processes and procedures, workflow analytics, and reporting
• provides consultation to clients on business designs, problem solving and business analysis to support project management
• develops and maintains all applicable policy and procedure documentation
• independently obtains and identifies the business requirements needed to carry out and improve applicable business processes

Senior Business Analyst – C&IB Business Technology

Full-stack Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

Senior Software Engineer – SRC First Response

Sales

• Assists with complex capital markets transactions and supports the assigned sales/trading team
• Provides high quality customer service with respect to client inquiries, transaction support, reporting and database management
• Executing assigned responsibilities proactively with a high degree of autonomy
• Processes or coordinates corporate and institutional client requests for the purchase or sale of capital markets products
• Acts as primary liaison between front office and operations team for the sales/trading desk
• Performs administrative and support tasks for a sales/trading team
• Tracks client documentation and trade settlement processes
• Develops a working knowledge of the products and capabilities of the assigned business
• Provides support for client relationships and ensures consistency and continuity in their support role
• Acts as first point of escalation for client services requests to provide an enhanced customer experience
• Training and providing job-related guidance on processes, products, and clients to junior members of the team

Senior Capital Markets Assistant – Sales/Trade

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Senior Software Engineer

Data Analyst

• Leverages analytical tools to provide business and technical expertise for the analytics process, tools and applications for a business function or business unit to create data driven solutions
• Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics
• Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions
• Providing business clients with detailed, actionable reports documenting the findings from data processing, and data analysis
• Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts

Business Analytics Consultant – Data Analyst

Commercial Underwriter

• Works independently with little or no oversight.
• Exercises exception and elevated approval authority.
• Prepares loan offerings for all types of transactions at any level of complexity or in management of a portfolio as assigned.
• Interacts with internal/external customers.
• Serves as a subject matter expert for certain asset classes, and may represent or lead the department on special projects or assignments.
• Using independent judgment to identify risks and mitigants, prepares offerings and/or scorecards by analyzing credit, collateral strength and financial worthiness of loan/transaction parties.
• If relevant, performs ongoing credit risk management for assigned portfolio.
• May coach and/or review the work of other underwriters and fill in for manager as required.
• Contacts internal/external customers and other parties as appropriate to gather information and to clarify inconsistent, incorrect or missing information.
• Performs relevant pre-approval and post-approval activities.
• Identifies and/or confirms all external regulatory requirements.
• Ensures internal policies/procedures are followed.
• Makes recommendations on credit decisions or makes credit decisions directly, as appropriate.

Underwriter III – Commercial

Operations

• Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures
• May have specific responsibility for one or multiple specialized products or functional areas
• Identifies and addresses exceptions
• Serves as a point of escalation for complex transactions
• Partners internally with service partners to route calls, documents or other action items to complete transactions
• Interacts with external customers to complete transactions
• Ensures the appropriate materials and documentation are available to complete transactions
• Provides consultation and advice to internal and external customers
• Reviews existing processes, recommends improvements and drives implementation
• Serves as a subject matter resource for process improvement projects
• Trains and onboards new hires
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
• Participates in risk mitigation activities

Operations Specialist

Product Manager

• Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist).
• Lead transition from legacy authentication (KBA/security questions) to modern CIAM approaches using: Transmit FlexID orchestration, Pindrop fraud detection & voice intelligence.
• Establish a risk-based authentication strategy tailored to phone interactions.
• Align with enterprise identity, Zero Trust, and omnichannel authentication frameworks.
• Own end-to-end IVR authentication flows including: Pre-authentication (call entry, ANI validation), Passive authentication (device/behavioral signals via FlexID), Voice-based risk scoring (Pindrop), Step-up authentication (OTP, callbacks, agent verification).
• Partner with engineering to design low-friction, high-assurance journeys in IVR flows.
• Ensure consistent identity decisions from IVR through agent handoff.
• Implement and optimize controls to detect and mitigate: Account Takeover (ATO), IVR bot attacks and automation abuse, Social engineering in agent-assisted calls.
• Define policies for dynamic step-up authentication based on real-time risk signals.
• Serve as the primary liaison across: Contact Center Operations, Fraud/Risk teams, Information Security, Enterprise CIAM platform team, Architecture and Engineering.
• Define and track KPIs, including: Authentication success and failure rates, Fraud detection/prevention rates, IVR containment rate, Agent handle time (AHT) impact, Step-up authentication frequency and success.

Product Owner III – CIAM Phone Channel IVR

Customer Support

• Leads the day-to-day activities of a specialized team in a contact center or client service environment
• Achieves specific outcomes and key indicators for their work group in order to optimize performance
• Delivers CARES model to customers and service partners
• Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner
• Manages escalated issues and interacts with customers
• Manages the customer experience process
• Ensures that reporting is accurate and completed in a timely manner
• Conducts problem solving locally to own issues and share continuous improvement opportunities to the team
• May help manage workforce functions of the group
• Accountable for the performance of the customer support team
• Review team behaviors and identifies trends to drive employee engagement and outcomes
• Inspires, motivates, grows and develops customer service staff
• Leads change efforts and owns all outcomes
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Licensed Customer Service & Support Specialist Supervisor

Systems Engineer

• Collaborate with Product and Compliance teams to define requirements for core banking features
• Ensure all requirements explicitly address regulatory constraints
• Identify and document non-functional requirements
• Write detailed User Stories with acceptance criteria that account for financial edge cases
• Perform detailed Data Mapping between modern digital channels and legacy Core Banking Systems
• Use SQL to query MySQL/Oracle databases to validate business logic
• Analyze API specs to define integration contracts
• Create sequence diagrams to visualize the flow of funds and data across microservices

Business Systems Analyst Consultant – SQL, Data Mapping, Oracle

Android Engineer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Lead Software Engineer – Android

Communications

• Design, manage and execute robust and holistic communications programs
• Work closely with the regional presidents and local leaders
• Serve as the primary contact for assigned markets media
• Support the corporation's external responses to regional issues and media questions
• Develop and write stories, op eds, remarks and talking points
• Leverage data and results to inform approach and measure the effectiveness of campaigns
• Promote a high-performance culture built on teamwork, trust and a commitment to quality

Communications Lead

Backend Engineer

• Design, develop, and maintain RESTful and/or GraphQL APIs
• Lead a team of mid-level to senior developers
• Build scalable, secure, and high-performing API services
• Define API contracts and documentation (OpenAPI/Swagger)
• Integrate APIs with databases and third-party services
• Optimize API performance and reliability
• Implement authentication and authorization (OAuth2, JWT)
• Collaborate with cross-functional teams
• Conduct code reviews and enforce API standards
• Assist with CI/CD pipelines and GitOps practices
• Collaborate with DevOps teams
• Troubleshoot deployment issues

Lead Software Engineer – Java, Spring Boot, Kafka

Senior Software Engineer – Java

• Leverages analytical tools to provide business and technical support for the analytics process, tools and applications for a business function or business unit
• Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics
• Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions
• Assists senior consultants on gathering detailed, actionable reports documenting the findings from data processing and data analysis
• Assists senior consultants on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts

PNC