Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with moderate levels of risk and complexity of needs.
• Generally works with a moderate degree of supervision.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Relationship Manager II – C&IB

QA Engineer

• Lead the planning, coordination, and execution of quality assurance and testing initiatives
• Manage QE teams aligning with development and product teams
• Track QE deliverables, KPIs and defect metrics
• Collaborate with cross-functional stakeholders to define test plans and delivery schedules
• Ensure the accuracy and completeness of testing documentation
• Hire, mentor and coach QE professionals
• Drive improvements in test automation frameworks and release process
• Communicate testing outcomes, risks, and mitigation strategies to executives and stakeholders

Quality Assurance Manager

• Develops, tests and implements software solutions
• Designs software solutions to address business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Software Engineer/Quality Assurance – Treasury Solutions – Jira, Selenium, Cucumber

Account Executive

• Markets credit card systems and support services for business customers
• Attracts and retains client relationships to meet sales objectives
• Develops and maintains relationships with clients
• Identifies client requirements and recommends appropriate services
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry
• Manages, collects and reports on sales statistics
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market

Merchant Services Account Executive – Business Banking

Business Analyst

• Serve as the primary owner for defect and enhancement requests related to the CapitalStream commercial loan underwriting platform
• Review, prioritize, and manage incoming requests from multiple lines of business
• Partner with business subject matter experts (SMEs) to elicit, analyze, and refine business requirements
• Translate business requirements into clear, well structured Agile user stories, including current state, future state, business needs, and acceptance criteria
• Present user stories to development and QA teams to ensure clarity, alignment, and effective execution
• Facilitate cross functional discussions between business, technology, and testing teams
• Clearly document complex concepts in a concise and actionable manner
• Support Agile ceremonies and ongoing backlog grooming activities
• Ensure solutions align with business goals, regulatory requirements, and platform capabilities

Senior Business Analyst – C&IB Business Technology Originations

Manager

• Manages a team of detection/investigative staff
• Oversees coordination of the procedures and operations for addressing fraudulent and suspicious bank activity and branch operational deficiencies
• Manages and coordinates the day-to-day functions of the staff's procedural and operational risk, AML and fraud/loss processes
• Provides education, coaching and consultation for risk, fraud/loss/operational policies, procedures, initiatives and programs for business segments
• Directs staff responsible for recognizing risk, AML, fraud/loss and potential operational activities
• Implements standards and practices for operational risk controls
• Monitors operational processes to ensure adherence to policies and procedures
• Coordinates with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities
• Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss

Detection & Investigation Staff Manager

Backend Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

Senior Software Engineer, Angular/.NET

Analyst

• Reviews and investigates customer cases, reports and work for potential and actual loss
• Minimizes fraud, Anti-Money Laundering and/or organizational risk
• Performs early detection of suspicious activity
• Controls and prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommends disposition
• Identifies gaps and control enhancements
• Uses defined research procedures to identify and resolve issues
• Identifies trends and escalates as appropriate
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Detection & Investigation Analyst Lead

Systems Engineer

• Provide solutions for IT and business management on applying technology to business opportunities
• Planning and implementation of cross-functional applications
• Participates in identifying, evaluating, and configuring systems that meet business requirements
• Monitors client experiences and feedback on the use of business applications
• Provides senior level consulting services to internal business groups on process improvement projects
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges

Business Systems Analyst, Consultant

• Design, build and maintain technology solutions
• Assist with selecting appropriate platforms, integrates and configures solutions
• Develop software components and hardware for new and emerging technology projects
• Align technology projects with business strategies and objectives
• Provide consultation on common issues and best practices for junior staff
• Provide a systematic analysis on client requirements within the traceability framework
• Resolve any functional problems encountered
• Ensure quality of project deliverables while maintaining compliance with relevant standards and processes

Technology Engineer, Java, GoLang, Full Stack/UI

Full-stack Engineer

Software Engineer

• Develops, tests and implements software solutions
• Designs software solutions to address business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software.

Software Engineer – Oracle, Angular, Java

Procurement

• Manage RFx events from initial ideation through contract execution.
• Support strategic initiatives within Supply Chain Management and multiple business areas including Realty Services and Supply Chain Operations.
• Manage multiple BAU projects in support of previous and current strategic engagements.
• Identifying operational and category strategies
• Contract negotiations
• Reviewing project pipeline and expiring contracts
• Supporting the processes of other areas of Supply Chain Management as needed
• Daily- manage multiple projects across various business areas while connecting with business partners and other members of the supply chain team.
• Weekly – proactively facilitating project movement, leading steering committees, embracing personal and career growth opportunities.
• Monthly/quarterly – reporting to executive leadership in multiple areas to ensure visibility and strategic alignment.

Senior Strategic Sourcing Specialist

• Manage new and existing clients remotely and virtually
• Identify customer needs and present PNC's products and services
• Grow share of wallet with existing clients and acquire new clients
• Coordinate implementation and documentation of non-credit products and services
• Conduct outreach to targeted prospective clients
• Collaborate with the Virtual RM team to share best practices
• Manage risk/return in accordance with PNC's risk profile
• Mitigate different types of risk related to clients
• Utilize technology to enhance client engagement and loyalty through multiple channels

Relationship Manager II – C&IB

Quality Assurance Manager

Software Engineer/Quality Assurance – Treasury Solutions – Jira, Selenium, Cucumber

Merchant Services Account Executive – Business Banking

Merchant Services Account Executive – Business Banking

Senior Business Analyst – C&IB Business Technology Originations

Detection & Investigation Staff Manager

Senior Software Engineer, Angular/.NET

Detection & Investigation Analyst Lead

Business Systems Analyst, Consultant

Technology Engineer, Java, GoLang, Full Stack/UI

Software Engineer

Software Engineer – Oracle, Angular, Java

Senior Strategic Sourcing Specialist

Virtual Relationship Manager – C&IB