Customer Support

• Handle customer inquiries, including filing disputes and assisting with online banking questions
• Present PNC products and services during service conversations to grow customer relationships
• Educate customers on appropriate product and service options
• Perform customer service and sales support activities and initiatives
• Transition service conversations into sales opportunities to increase share of wallet
• Handle inquiries and offer home secured lending products
• Support a complex dedicated suite of products and services and/or leverage advanced processes or tools
• Deliver the CARES model to customers and service partners
• Receive, investigate, and respond to customer service and sales inquiries through all customer service channels
• Refer applicable products and services and recommend appropriate solutions
• Follow defined treatments and use active listening to present alternative solutions
• Resolve customer service inquiries and issues, including complex or recurring issues
• Identify root causes and maintain high customer satisfaction
• Document customer interactions and complete service requests thoroughly to minimize customer effort
• Work shifts between 10:00 a.m. and 9:00 p.m. Eastern Time, including a permanent or rotating weekend day
• Work weekend hours of 7:45 a.m. to 5:00 p.m. Eastern Time when scheduled

Sales & Service Representative – Customer Care Center

Risk

• Influence the planning and execution of the technology risk management program and related communication strategies
• Identify, assess, and mitigate technology and associated risks using subject matter expertise and technology risk frameworks
• Build and manage relationships with technology leadership
• Monitor and communicate technology risk issues through appropriate management levels
• Lead coordination, implementation, and execution of technology risk management activities across technology segments
• Support regulatory expectations and organizational risk appetite
• Consult on implementation of risk program components
• Serve as an escalation point and senior subject matter expert in technology environments, risk, governance, and control frameworks
• Evaluate business self-assessments and advise on alignment with technology risk frameworks, standards, and control requirements
• Interpret security and threat intelligence to assess impact and inform mitigation strategies
• Develop risk analysis approaches, assess technology risks, identify trends, and support risk-informed decision-making

Technology Risk Advisor

Strategist

• Develop, consult on, and implement tax, estate, and financial plans for clients
• Collaborate with senior planning resources on complex matters and specific subject areas
• Partner in acquiring new clients
• Retain, expand, and deepen existing client relationships
• Conduct and review research
• Develop tax, estate, and financial analyses and plans
• Make generally accepted recommendations to the team and may make recommendations to clients
• Provide direction to associates when needed
• Retain and grow assets under management by advising clients, prospective clients, and Centers of Influence and supporting implementation
• Identify PNC solutions and services as sales opportunities
• Develop new client relationships through networking, prospecting, and referrals
• Support customer-focused decision-making and manage risks under PNC's Enterprise Risk Management Framework

Wealth Strategist II

QA Engineer

• Design, develop, and maintain robust automated testing solutions
• Lead development and review of test strategies and plans aligned with project goals, scope, tools, and testing approaches
• Guide junior team members regarding testing needs
• Identify and address resource and environment gaps
• Escalate unresolved or recurring issues to Quality Engineer leadership
• Monitor and manage testing risks and defects according to ECO standards
• Prepare and deliver test summary reports and documentation for Technology leaders, Governance/Risk teams, and business stakeholders
• Collaborate across teams and participate in Quality Engineer CoP meetings
• Support continuous improvement and knowledge sharing
• Provide strategic direction for testing and serve as a subject matter expert

Quality Engineer – Lead

Account Manager

• Handle relationship management activities with new and existing clients in a book of business
• Grow sales, revenue, and market share against relevant sales goals
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, financially analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide client ideas and insights based on client needs and financial well-being
• Increase client engagement and loyalty
• Build internal and external networks, including community and industry relationships
• Acquire new clients and expand existing relationships
• Present the full range of PNC products and services
• Leverage reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk under business direction

Business Banking Treasury Management Advisor – Relationship Manager I

• Develop, consult on, and implement tax, estate, and financial plans for clients, including highly complex clients
• Collaborate with planning resources on complex subject matters
• Partner in acquiring new clients
• Retain, expand, and deepen existing client relationships
• Conduct and review research
• Develop tax, estate, and financial analyses and plans
• Make generally accepted recommendations to the team and potentially to clients
• Provide direction to wealth strategists and associates
• Retain and grow assets under management by advising clients, prospective clients, and Centers of Influence and providing implementation support
• Identify PNC solutions and services as sales opportunities to enhance existing client relationships
• Develop new client relationships through networking, prospecting, and referrals
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

Senior Wealth Strategist

Strategy

• Code and deploy fraud strategies to mitigate fraud losses
• Provide financial and regulatory reporting and analyses
• Maintain adequate controls over financial and regulatory reporting processes
• Run complex business performance, risk, and operational analytics
• Develop analytical methods and models to assess market, credit, and operational risk
• Analyze large datasets to improve risk-adjusted returns and deliver profitable growth
• Communicate analytical conclusions and recommend and implement business strategies
• Improve lending decisions, manage risk, increase revenues, reduce loss exposure, meet business goals, and improve performance
• Establish strategy baselines and track actual performance against expectations
• Apply predictive models, third-party data, and other tools for segmentation and targeting
• Manage engagements with internal and external information suppliers
• Work with business, credit, data, and model development partners to design, develop, and monitor tests and analytical reporting
• Design and enhance standard reporting suites for product and portfolio reviews
• Collaborate with line of business, Finance, and Risk partners to assess and establish credit risk appetite and related policies and procedures

Enterprise Fraud Portfolio Analytics & Strategy Analyst

• Coordinate relationship management activities with new and existing clients in a book of business
• Grow sales, revenue, and market share against relevant sales goals
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, financially analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on client needs and financial well-being
• Increase client engagement and loyalty
• Build and manage internal and external relationships, including community and industry relationships
• Acquire new clients and expand existing clients
• Present PNC's full range of products and services to clients
• Use reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies
• Deliver customer-focused solutions and manage business risks within PNC's Enterprise Risk Management Framework

Relationship Manager II – Business Banking

Financial Planning and Analysis

• Build relationships and partner with third-party vendors/dealers to support business growth
• Provide exceptional customer service and proactive communication among sales, vendors, customers, and internal departments
• Understand financing requests and ensure documentation packages meet credit approval and Program Summary Matrix requirements
• Adhere to Operations Policies and Procedures, including collateral evaluation, lien perfection, insurance, and appropriate countersignatures
• Draft amendments for approved deal changes for legal review
• Review PPSA searches to identify blanket lien filings
• Ensure contracts are appropriately priced and pricing exceptions are approved and documented
• Price deals using TValue
• Train new Sales Support employees, third-party dealers/vendors, and sales teams on business processes and documentation requirements
• Ensure deal files and systems are accurately documented so vendors are funded and customers are correctly set up and billed
• Influence dealer/vendor pipeline growth and manage pipeline and production forecasts
• Drive continuous process improvement
• Perform documentation, funding, and due diligence for standard or complex financed transactions
• Determine, review, and issue required legal transaction documents while ensuring all terms are met
• Negotiate documentation revisions and draft changes independently or with client counsel
• Identify document deficiencies for transactions bought from or sold to institutions
• Coordinate transaction closing schedules and direct workflow to meet client expectations
• Build relationships with clients, legal counsel, vendors, and internal partners
• Gather, review, and analyze transaction information from internal and external parties
• Resolve inquiries and issues and assist with audit exceptions
• Validate transaction structures against pricing models
• Ensure perfection of security interests or request approval for exceptions
• Manage customer needs and risks in alignment with PNC's Enterprise Risk Management Framework

Bilingual, French-Speaking Commercial Transaction Coordinator III – Vendor Finance

Analyst

• Act as an escalation point for complex technical issues and ensure timely, accurate resolution
• Provide technical support through phone and ticketing platforms, with chat support as needed
• Create, document, track, prioritize, categorize, and resolve incidents using ServiceNow or similar ITSM platforms
• Diagnose and resolve hardware, software, network, and access-related issues
• Communicate technical solutions clearly to non-technical users
• Provide guidance, coaching, and support to junior analysts
• Identify incident trends and recommend process improvements, knowledge-base enhancements, and automation opportunities
• Adhere to organizational policies, security standards, and confidentiality requirements
• Provide support and problem resolution for technology products and applications
• Perform remote/onsite technical support for end-user software and hardware
• Manage business process analysis projects, including research, presentations, problem resolution, and improvement recommendations
• Resolve incidents and fulfill requests according to knowledge documentation
• Analyze Technology Solution Center performance through data analysis, trend analysis, graphing, and presentation development and delivery
• Participate in creating functional requirements for IT systems
• Support leadership with knowledge management, training, new product support, and specialty projects

Technology Solution Center Analyst – Lead

General

• Provide sales, service, and execution support for new and ongoing client relationships
• Serve as a customer solutions resource as needed
• Gather required documentation
• Prepare, review, and verify documents and relevant information for accuracy
• Perform common processing while ensuring compliance with standard regulations and processes
• Administer implementation plans and related client interactions as needed
• Act as a point of contact for clients, client teams, or service partners
• Escalate client implementation and servicing issues as necessary
• Initiate, update, and verify client, account, or transaction details in relevant systems and applications
• Provide reports as needed
• Serve as a peer resource and perform general administrative support as needed
• Support the relationship manager within PNC's Corporate Banking team

Senior Client Solution Specialist – Corporate Banking

Data Analyst

• Direct the strategic design, management, and implementation of enterprise-wide business analytics programs
• Drive customer solutions, service innovation, and profitability
• Lead development and execution of complex analytical solutions to meet business requirements
• Research, develop, and promote adoption of new and emerging analytics technologies
• Identify technology-based business opportunities
• Implement mechanisms ensuring information is accurate, meaningful, has integrity, manages risk, and meets senior leadership needs
• Direct, motivate, develop, and manage the performance of the management team and key staff
• Lead enterprise finance transformation through financial systems expertise, data governance, and process automation
• Serve as primary liaison between Finance, Technology, Data Management, and business stakeholders
• Design, implement, and optimize solutions improving data quality, operational efficiency, regulatory compliance, and financial reporting
• Lead financial system implementations, acquisitions and integrations, data conversion activities, regulatory reporting enhancements, and large-scale automation efforts
• Identify root causes of data discrepancies, develop sustainable solutions, and ensure accurate data flows across enterprise platforms
• Foster diverse and inclusive teams, drive change and innovation, deliver results, and develop employees

Senior Business Analytics Manager – Finance

• Provide independent, risk-based oversight and effective challenge of the Business Resiliency and Operational Resilience Program
• Evaluate whether resilience risks are understood, managed within tolerance, and appropriately escalated
• Assess program design and execution across resilience methodologies, governance, business impact analyses, plans, testing, training, issues, and risk acceptances
• Execute annual and quarterly risk assessments and targeted reviews
• Identify elevated risk, emerging concerns, systemic weaknesses, and inconsistencies in reported risk conclusions
• Evaluate resilience across technology, data, and third-party dependencies, including concentration risk and disaster recovery capabilities
• Assess whether critical services can recover within approved tolerances
• Analyze incidents, exercises, and testing outcomes
• Assess whether resilience strategies and capabilities are realistic, executable, and effective under stress
• Aggregate oversight results into risk conclusions, findings, escalations, and decision-ready reporting
• Monitor regulatory and industry developments
• Support the 2LOD Business Resiliency Risk Enhancements and Operating Plan
• Partner within risk management to plan and execute the risk management program and communication strategies
• Engage lines of business to review and challenge compliance with programs
• Coordinate implementation and execution of the risk management program to meet regulatory expectations
• Provide risk expertise to proactively identify risk exposures across PNC
• Challenge business self-assessment results and review applicable independent analyses

Risk and Control Advisor – Business Resiliency Oversight

Software Engineer

• Develop, test, and implement software solutions
• Design software solutions to address business needs
• Write code, test, and deploy software
• Prepare technical and procedural documentation required for software
• Maintain and debug software
• Collaborate with cross-functional teams to create scalable solutions
• Troubleshoot technical issues
• Enhance system performance

Data Scientist

• Develop, enhance, and apply valuation analytics and statistical models to inform marketing decisions
• Analyze customer, offer, and channel economics to guide prioritization, optimization, and investment decisions
• Develop and maintain NPV, CLV, and Offer Economics valuation and forecasting models
• Apply statistical and analytical techniques to measure performance, estimate incremental impact, and evaluate business trade-offs
• Analyze customer and marketing data to identify trends, evaluate opportunities, and provide actionable recommendations
• Support data preparation, exploratory analysis, model development, validation, and performance monitoring
• Partner with marketing, finance, data, architecture, engineering, analytics, and visualization teams
• Present business insights to management using visualization technologies and data storytelling
• Develop algorithms using mathematical, statistical, and machine-learning techniques to predict business outcomes and recommend actions
• Run analytical experiments to identify product and process optimization opportunities