Analyst

• Conduct quality control for Dealer Floorplan loan servicing and maintenance requests
• Perform due diligence on monetary transactions and account or record maintenance requests
• Review complex transactions and related documents for completeness, accuracy, service-level compliance, and policy adherence
• Return requests to the submitting entity for correction when errors are identified
• Use PSUI to submit wire funds for release when requests are error-free
• Support same-day funding service-level agreements for Commercial and Auto portfolios
• Support new dealer onboarding activities
• Assist with escalations and answer team members’ questions, especially in the absence of a Team Lead or Manager
• Support special projects and work outside standard production activities
• Provide leadership with insight into issues, trends, and escalations
• Identify root causes and support corrective actions and process improvements
• Work with staff to develop and improve incoming quality
• Provide recommendations for issues and continuous improvement projects
• Participate in supervisor touch-base meetings and maintain normal production and quality review work throughout the day

Production Quality Analyst – Commercial Lending

Administration

• Lead, coach, and develop a team of 6-7 professionals managing Technology third-party vendor activities and governance processes
• Develop and execute strategic initiatives to improve the effectiveness, scalability, and maturity of the third-party management program
• Partner with Technology, Sourcing, Legal, Risk, Procurement, Finance, and other stakeholders
• Oversee review, analysis, approval, and administration of vendor contracts, SOWs, amendments, and related documentation
• Manage third-party lifecycle operational routines and governance processes
• Analyze program performance, identify trends and risks, and recommend process improvements
• Lead business planning, forecasting, resource planning, and reporting activities
• Establish and monitor KPIs, dashboards, executive reporting, and vendor performance insights
• Drive process standardization, governance enhancements, and operational controls
• Identify and mitigate risks associated with third-party engagements
• Lead cross-functional projects and change initiatives
• Ensure compliance with organizational policies, regulatory requirements, and third-party risk management standards
• Define and implement business planning processes and strategic plans based on forecasts
• Develop partnerships with key decision makers and lead best-practice and learning-plan implementation

Senior Business Experience Planning & Administration Manager

Accounting Manager

• Provide regulatory reporting advisory support for new products, transactions, organizational changes, and strategic initiatives
• Interpret regulatory reporting requirements and develop technical positions for complex accounting, capital, liquidity, and financial reporting matters
• Monitor regulatory, accounting, and industry developments and assess their impact on reporting processes and obligations
• Lead regulatory change implementation efforts, including stakeholder communication, impact assessments, and readiness activities
• Maintain regulatory reporting policies, governance standards, and interpretive guidance
• Strengthen the regulatory reporting control environment with Risk, Compliance, and Audit, including examination and remediation support
• Collaborate across Finance, Risk, Technology, Operations, and business teams to improve reporting accuracy, governance, and operational effectiveness
• Lead analysis of complex transactions, process changes, and product offerings and communicate implications to senior management
• Prepare accounting, tax, and operational memoranda and presentations for senior management and the Board of Directors
• Provide accounting, tax, and operational expertise for month-end, quarter-end, and year-end closing activities
• Support development and training of staff on GAAP, tax changes, and Sarbanes-Oxley compliance

Senior Regulatory Reporting – Accounting Lead

Operations

• Execute the operating plan and communicate strategic direction to the operations team
• Manage one or more functions across one or more sites
• Manage supervisors and/or individual contributors and achieve desired business results
• Act as a point of escalation and resolve exceptions
• Process and/or reconcile transactions of varying risk and financial value according to established policies and procedures
• Partner internally to resolve escalations and provide guidance
• Interact with external customers and/or third parties to complete transactions or resolve escalated issues
• Provide coaching and development to team members
• Lead staff meetings and translate strategic direction into tactical operating plans
• Provide consultation and advice to service partners and customers
• Identify, influence, and implement process improvement initiatives
• Represent the operations group on projects
• Develop and/or approve standard operating procedures
• Recommend policy improvements
• Review transactions and reports to identify exceptions, monitor quality, and ensure compliance
• Manage and be accountable for risk mitigation and business resiliency activities
• Verify completeness and accuracy of procedures

Operations Manager

Technical Program Manager

• Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures
• Prioritize GenAI, automation, and data-product use cases to improve reporting, knowledge search, risk insights, metrics, and executive summaries
• Lead reusable AI and automation solutions using Copilot Studio, RAG-enabled knowledge search, Power Automate, Power Apps, AI-assisted reporting, and dashboard automation
• Partner with Technology, Data & Automation, enterprise GenAI teams, resources, and TPMO leaders to move use cases into production adoption
• Establish responsible AI practices including source traceability, human review, quality controls, issue management, documentation, and support ownership
• Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking
• Own demand intake, work classification, prioritization standards, and data hygiene
• Build and maintain capacity models, utilization views, staffing scenarios, and rolling workforce plans
• Translate demand signals into baseline, commit, and stretch resourcing scenarios
• Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability
• Define and govern operational KPIs and reporting routines
• Deliver executive dashboards and operational readouts for prioritization, staffing, and resourcing decisions
• Manage and lead program managers executing organizational programs supporting corporate strategy
• Manage planning stages and participate in strategy development to achieve program goals
• Oversee and report on program budgets
• Monitor program implementation and effectiveness and recommend enhancements
• Coach and develop program managers
• Maintain relationships with service partner leadership for seamless delivery across distribution channels

Program Management Manager – Technology Portfolio Operations, GenAI Strategy

• Lead critical operational support and implementation of complex services, processes, capabilities, or initiatives within an operational unit
• Oversee performance and risk indicators
• Establish process performance measurements and oversee business impact
• Implement critical business support services
• Communicate performance statistics to internal stakeholders and senior management
• Promote production workflow and oversee escalated process issues
• Identify and manage resolution of exceptions and serve as a point of escalation
• Coach operations process managers and team members
• Drive change and improvement efforts in production and processes
• Develop and oversee policy changes and improvements
• Collaborate with executives, business partners, and team members to secure understanding and support for business services and initiatives
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues and drive risk mitigation activities

Operations Consultant – Investor Reporting

Support Engineer

• Apply specialty product knowledge to day-to-day servicing of a portfolio of complex commercial real estate loans
• Ensure compliance with loan documents, accurate transaction processing, and timely stakeholder reporting
• Analyze and interpret complex loan agreements to apply loan terms accurately in servicing activities
• Perform covenant monitoring, compliance testing, and quality control reviews
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements as needed
• Assist with investor, internal, and regulatory reporting
• Maintain accurate and current loan servicing records
• Support onboarding of new loans and transitions of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts as needed
• Review reports to identify exceptions and contribute to risk mitigation
• Serve as a subject matter resource and provide specialty product training as needed
• Communicate with borrowers regarding financial test results and required follow-up actions

Senior Loan Support Analyst – Covenant Administration

• Review customers' income and expenses for complex, high-risk customer groups
• Determine hardship legitimacy and available workout options based on bank and investor guidelines
• Assess customer qualifications to facilitate appropriate action and minimize bank losses
• Review bank, investor, and regulatory guidelines to ensure accounts are serviced according to policy
• Work with internal business partners to gather information and clarify inconsistent, incorrect, or missing information
• Monitor assigned work queues and workflows to ensure goals are met
• Use online systems to accurately document customer account information
• Serve as a subject matter resource and mentor for the team

Senior Loan Credit Workout Analyst – Retail Bank Operations

Manager

• Manage the team who monitors and reviews the sales practice activities of Financial Advisors on a centralized and regional level ensuring compliance with all regulatory requirements
• Drive initiatives and independently lead departmental and firm projects
• Work closely with the Director of Supervision and other stakeholders to assist with projects and initiatives
• Collaborate with Legal, Risk, Compliance, Product, etc. to resolve complex matters
• Inspire and engage team members while providing feedback, coaching, and mentoring
• Support the Firm's business objectives and contribute to the Firm's profitability
• Use critical thinking and decision-making skills to review supervisory responsibilities
• Act as a Subject Matter Expert (SME) on products, processes, and projects

Senior Supervision Manager

• Executes varied transactions/processes utilizing standard procedures.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions; escalates appropriately.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Loan Support Analyst – Commercial

Insurance

• Determines compliance of insurance policies on more complex real estate loans against requirements in related loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal policies and procedures, and applicable regulations.
• Works with borrowers and clients to obtain evidence of compliant insurance, protecting PNC, investors, and clients.
• Corresponds with borrowers, insurance agents, and insurance companies to resolve any insurance issues or discrepancies.
• Resolves escalated matters, in partnership with management or more senior analysts as necessary, with respect to non-compliant coverage, discrepancies, and/or customer service issues.
• Assists in the preparation and case write-ups of insurance waivers as appropriate.
• Processes insurance premium disbursements, claims, and prepares as necessary for lender placement of insurance deficiencies.

Senior Insurance Associate

General

• coordinates the loan process from application to booking
• may involve client interaction
• works with banking advisors and partners with underwriting, doc prep, booking, and funding teams
• identifies and manages risk, involving external and internal counsel as needed and other business units
• meets directly with clients and internal and external partners to address and resolve various matters relating to client requests
• serves as point person for all internal partners on all matters pertaining to middle-office processes for complex client requests
• seeks out and engages in continuing education to support skill-building and overall knowledge development

Middle Office Services Specialist – MLO

• Participates in the development of the operations strategy
• Executes operating plan and communicates strategy to operations team
• Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
• Manages managers, supervisors and/or individual contributors
• May participate in industry forums
• Manages and is responsible for achieving desired business results
• Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
• Reviews and provides oversight on end to end processes of varying risk and financial value
• Interacts with customers and/or third parties to drive business results and resolve escalated issues
• Provides coaching and development to team members, supervisors and/or managers
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
• Provides consultation and advice to service partners and customers
• Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects
• Develops, reviews and/or approves standard operating procedures as appropriate
• Recommends and/or drives policy improvements
• Oversees and/or owns the control framework for unit(s) of responsibility
• Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
• Manages and is accountable for risk mitigation and business resiliency activities and/or strategies

Underwriter

• Under direct supervision, completes basic due diligence, document processing and financial/statistical analysis in support of the underwriting function.
• Performs basic due diligence, including reviewing relevant forms, providing analysis and ordering reports.
• Assists in the underwriting process by ensuring the accuracy and/or completeness of relevant information and documents.
• Performs basic financial analysis, such as cash flow and collateral analysis.
• Researches/responds to internal/external customer questions and inquiries.

Underwriting Associate – Commercial

Benefits Advisor

• Partner closely with Technology leadership, Finance, and Project Management teams to drive project and cost center budgeting and forecasting activities.
• Pulling and analyzing data from the project financial system of record and working with PMs to correct any issues to provide an accurate forecast.
• Analyzing data provided by Finance and working with Technology leadership to correct any issues and provide an accurate forecast at the higher organization level.
• Working with Technology leaders to gather their strategic plans, converting plans into high-level initiative and cost center financial impacts.
• Facilitate the development of business cases for initiatives within the portfolio so senior leadership understands what is being approved and will be delivered.

Senior Business Experience and Planning Advisor – Data and Automation, Clarizen, Initiative Funding Application, Benefits Realization Metrics, Oracle Fusion, Ariba, Tableau