Account Executive

• Prospect and acquire new Merchant Services clients within the Business Banking segment
• Partner closely with BBRMs and other bank stakeholders to uncover opportunities and deliver integrated solutions
• Execute disciplined outbound activity, including targeted outbound outreach and referral‑based prospecting, to build a strong pipeline
• Lead client engagements from discovery through close, aligning solutions to operational and cash‑flow needs
• Develop and execute territory‑specific growth strategies that support bank objectives for deposit growth, retention, and fee income
• Serve as a trusted advisor, reinforcing the bank’s value proposition and long‑term client relationships
• Some in-person installation support, in conjunction with dedicated internal resources

Merchant Services Account Executive – Business Development

• Markets credit card systems and support services for business customers.
• Attracts and retains client relationships to meet sales objectives.
• Develops and maintains relationships with clients.
• Identifies client requirements and recommends appropriate services.
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry.
• Manages, collects and reports on sales statistics.
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market.

Merchant Services Account Executive – Business Banking

Consultant

• Act as the primary incident lead for high‑impact IT incidents raised to the SRC First Response Team
• Triage incoming IT issues and determine severity and appropriate response actions
• Open and manage major incident bridge calls
• Lead and facilitate cross‑functional technical teams to drive rapid issue resolution
• Maintain a strong command-and-control presence, ensuring focus, accountability, and timely decision‑making
• Coordinate and communicate status updates clearly and effectively throughout the incident
• Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise applications, and infrastructure supporting internal or external customers
• Monitor dashboards and alerting systems for alarms and events requiring attention
• Assess and prioritize alerts to determine required action
• Escalate concerning alerts via Microsoft Teams to appropriate technical support teams to ensure timely response
• Identify events that may escalate into major incidents and initiate the Major Incident Management process as needed

Incident & Problem Consultant

Backend Engineer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Software Engineer Lead, Java

Full-stack Engineer

• Develop, execute, and maintain test cases and test scripts for web-based applications
• Build and enhance UI test automation frameworks using Playwright
• Utilize Jira Xray for test management, defect tracking, and reporting
• Participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives)
• Collaborate with cross-functional teams to validate business and technical requirements
• Identify, document, and track defects through resolution
• Support regression, integration, and functional testing efforts
• Contribute to continuous improvement of testing processes and automation coverage
• Ensure alignment with PNC’s SDLC and quality engineering standards

Associate Software Engineer – Test

• Own the technical strategy and execution for Adobe Marketing platforms across multiple crews, ensuring solutions are scalable, secure, performant, and enterprise ready.
• Serve as the primary technical decision authority for Adobe related engineering, including architecture patterns, integration strategies, and platform standards.
• Drive modern engineering practices across Adobe development (API first design, event driven integrations, CI/CD, cloud native patterns, performance optimization).
• Partner closely with Enterprise Architecture and Security to ensure compliance, data protection, and governance without slowing delivery.
• Lead and grow ~6 Adobe focused engineering crews, providing clear technical direction, prioritization, and execution discipline.
• Ensure crews are aligned to a shared target architecture and are delivering incrementally toward that vision.
• Actively manage technical dependencies, cross crew integration points, and delivery risk, intervening early where needed.
• Balance platform evolution with near term delivery commitments, avoiding both over engineering and short term fixes.
• Translate marketing and product intent into clear, executable technical plans with well defined success criteria.
• Establish and enforce “ready to execute” standards (architecture readiness, non functional requirements, dependency clarity) before teams commit to delivery.
• Use PI Planning, Demo Days, and execution reviews as decision points, not status updates.
• Drive predictable delivery through strong upfront engineering rigor and transparent trade off management.
• Build a high performing engineering culture grounded in accountability, continuous improvement, and technical excellence.
• Coach senior and mid level engineers, tech leads, and architects to raise the bar on design quality, code health, and system thinking.
• Identify skill gaps (e.g., Adobe specialization, data enablement, integration engineering) and proactively address them through hiring, upskilling, or vendor strategy.
• Act as a technical mentor and escalation point for complex engineering challenges.
• Partner with Product, Marketing, Data, Platform, and Operations leaders to align technology execution with business outcomes, not just platform adoption.
• Represent Adobe engineering in enterprise forums, articulating technical trade offs, risks, and recommendations clearly to senior leadership.
• Influence roadmap decisions by grounding discussions in engineering reality, platform constraints, and long term sustainability.

Software Engineering Group Manager – Marketing Adobe Platforms

Operations

• Be a key leader in our Operational Process Excellence (OPEx) organization, reporting to the OPEx Director
• Identify and implement strategies to improve client and employee experiences, minimize risk exposure, and reduce expenses in Retail Bank Operations
• Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals
• Lead a diverse and highly skilled team tasked with delivering benefits through the implementation of intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems
• Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices
• Define success metrics and track performance improvements tied to the portfolio of transformation projects (e.g., cycle/handle times, cost efficiencies, error rates, etc.)
• Ensure adherence to project lifecycle governance requirements and manage financial accountability for projects led by the team

Process Improvement Director – Retail Bank Operations

Solutions Engineer

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).
• Ensure best practices for security, scalability, performance, and user experience across collaboration environments.
• Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
• Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.
• Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools.
• Support incident and request management using ServiceNow.
• Resolve high-severity production incidents under strict SLA requirements.
• Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.
• Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure.
• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
• Provide mentorship, documentation, and knowledge transfer to technical teams.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

Financial Planning and Analysis

• Defines the overall strategy for their business functional unit within operations
• Executes operating plan
• Communicates strategy to operations team
• Responsible for multiple functions across one or more sites
• Manages managers, supervisors and/or individual contributors
• Participates in industry forums
• Manages and is responsible for achieving desired business results
• Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products
• Serves as a senior level representative for an operational group
• Interacts with customers and/or third parties to drive business results in resolving escalated issues
• Owns third party and/or senior level business partner relationships
• Provides coaching and development to operations managers and supervisors
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
• Provides consultation and advice to service partners and customers
• Identifies and influences strategic improvement initiatives and serves as project sponsor
• Reviews and approves standard operating procedures as appropriate
• Drives policy improvements
• Owns the control framework for unit(s) of responsibility
• Establishes and monitors key risk indicators to ensure effective quality risk management
• Manages and is accountable for risk mitigation and business resiliency strategies
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures

Senior Operations Manager – Vendor Finance

Customer Support

• Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
• Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
• Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
• Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
• Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
• Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
• Must be willing to participate in on call rotation.
• May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).

Senior System Reliability & Support Specialist – Core Apps, Payroll Team

Risk

• Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
• Absorbs critical administrative workload (calendar, meetings, communications, reporting), enabling leaders to focus on risk oversight, governance, and strategic priorities.
• Coordinates cross-team activities, executive materials, and daily workflow management.
• Handles time sensitive information and prioritization of executive commitments.
• Supports financial and operational processes (e.g., vendor invoicing, reporting) that enable continuity of business activities.

Senior Business Experience and Planning Associate – Technology & Operational Risk Management

Data Analyst

• Lead a team of analysts to setup and go-live readiness for the Marketing Communications Data Domain.
• Define and maintain the domain data universe, including scope, ownership, critical data elements, and supporting standards.
• Establish governance rules for applications, systems of records, data usage, and related processes.
• Implement and maintain required controls in partnership with Risk, Data Domain Management, and control owners.
• Drive standards for metadata, documentation, issue management, and process consistency.
• Partner across Marketing, Product, Technology, Analytics, and Risk to align requirements, resolve issues, and support domain adoption.
• Translate business and control requirements into clear plans, milestones, and stakeholder updates.
• Lead team operations supporting governance, documentation, workflow management, and execution discipline
• Manage BAU/ad-hoc data pipelines and transition into the production environment within the Data Domain

Business Analytics Manager – Marketing, Customer Analytics

Analyst

• Design analytical models to assess the risk of the card portfolio.
• Analyze large datasets using advanced tools and methodologies to generate actionable insights and support strategic decision-making.
• Conduct portfolio reviews, loss forecasting, and identify opportunities to improve returns and drive business growth.
• Utilize tools such as Python, SQL, Excel, and Tableau to support data analysis and visualization.
• Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies.

Senior Portfolio Analytics & Strategy Analyst – Data, Modeling & Analytics

Manager

• Lead cross-functional efforts to enhance business planning methodologies and drive execution of key line-of-business strategies.
• Define and implement business planning processes that align with line-of-business objectives
• Design and oversee execution of strategic plans grounded in forecasts, operational insights, and business priorities
• Establish and drive key initiatives, growth strategies, and programs that deliver measurable impact
• Lead and develop a team responsible for advancing business planning practices and execution
• Set clear direction, provide guidance, and ensure accountability for achieving business objectives
• Develop solutions that support both operational and financial objectives
• Identify and execute opportunities that create value and improve business performance
• Champion high standards of quality, customer focus, and leadership practices
• Lead the development and implementation of best practices in business planning and execution
• Build and maintain strong relationships with key stakeholders and decision-makers

Senior Business Execution & Planning Manager

• Support an established, high performing team of Investment Advisors
• Collaborate with Advisors on UHNW and Family Office clients
• Communicate clearly and collaborate effectively
• Lead new client acquisition and deepen existing relationships
• Partner with advisors and clients to drive growth
• Collaborate closely with other PNC leaders on shared priorities
• Ensure adherence to risk management practices