Operations Manager

PNC

Operations Manager leading banking operations, transaction compliance, and risk mitigation at PNC. Managing teams, escalations, procedures, and process improvement initiatives.

Posted 8/4/2026full-timeMilton • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operations teams, with a focus on process improvement, compliance, and risk mitigation. Proven ability to execute strategic plans and foster effective communication with internal and external stakeholders.

Highest-signal resume keywords

5+ Years Related ExperienceSupervisory ExperienceProcess Improvement InitiativesRisk Mitigation StrategiesStandard Operating Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementTransaction ReconciliationCompliance MonitoringOperational FunctionsDecision-MakingCritical Thinking

Soft Skills

Effective CommunicationProblem SolvingCoaching and DevelopmentInternal Resource Coordination

Industry Keywords

AccountabilityCustomer SolutionsResults OrientationBusiness ResiliencyEscalation Management

About the role

Key responsibilities & impact

Execute the operating plan and communicate strategic direction to the operations team
Manage one or more functions across one or more sites
Manage supervisors and/or individual contributors and achieve desired business results
Act as a point of escalation and resolve exceptions
Process and/or reconcile transactions of varying risk and financial value according to established policies and procedures
Partner internally to resolve escalations and provide guidance
Interact with external customers and/or third parties to complete transactions or resolve escalated issues
Provide coaching and development to team members
Lead staff meetings and translate strategic direction into tactical operating plans
Provide consultation and advice to service partners and customers
Identify, influence, and implement process improvement initiatives
Represent the operations group on projects
Develop and/or approve standard operating procedures
Recommend policy improvements
Review transactions and reports to identify exceptions, monitor quality, and ensure compliance
Manage and be accountable for risk mitigation and business resiliency activities
Verify completeness and accuracy of procedures

Requirements

What you’ll need

Typically 5+ years of related experience
At least 2 years of previous supervisory experience
Knowledge of accountability, customer solutions, compliance, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Competence in decision-making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
No required certification
No required license
Must be able to work Tuesday through Saturday, 5:00 AM to 1:30 PM
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Reasonable accommodations for applicants and qualified individuals with disabilities