Senior Business Experience Planning & Administration Manager

PNC

PNC bank manager leading technology third-party vendor governance, contracts, risk, and strategic planning. Managing a team and driving scalable operational improvements across Technology.

Posted 8/4/2026full-timeDenver • Colorado, Pennsylvania • 🇺🇸 United StatesSenior💰 $100,100 - $204,490 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in third-party vendor management, contract governance, and risk management, with a strong focus on strategic planning and operational execution. Proven ability to lead teams, drive process improvements, and establish effective governance frameworks in complex environments.

Highest-signal resume keywords

Third-Party Vendor ManagementContract GovernanceRisk ManagementBusiness PlanningTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementContract AdministrationSOW AnalysisData-Driven Decision MakingProcess ImprovementKPI DevelopmentOperational ControlsBusiness TransformationStrategic PlanningGovernance Frameworks

Soft Skills

Communication SkillsRelationship ManagementAnalytical SkillsProblem-Solving SkillsOrganizational Skills

Industry Keywords

Financial ServicesHighly Regulated IndustriesThird-Party Risk ManagementGovernance ProcessesOperational Excellence

About the role

Key responsibilities & impact

Lead, coach, and develop a team of 6-7 professionals managing Technology third-party vendor activities and governance processes
Develop and execute strategic initiatives to improve the effectiveness, scalability, and maturity of the third-party management program
Partner with Technology, Sourcing, Legal, Risk, Procurement, Finance, and other stakeholders
Oversee review, analysis, approval, and administration of vendor contracts, SOWs, amendments, and related documentation
Manage third-party lifecycle operational routines and governance processes
Analyze program performance, identify trends and risks, and recommend process improvements
Lead business planning, forecasting, resource planning, and reporting activities
Establish and monitor KPIs, dashboards, executive reporting, and vendor performance insights
Drive process standardization, governance enhancements, and operational controls
Identify and mitigate risks associated with third-party engagements
Lead cross-functional projects and change initiatives
Ensure compliance with organizational policies, regulatory requirements, and third-party risk management standards
Define and implement business planning processes and strategic plans based on forecasts
Develop partnerships with key decision makers and lead best-practice and learning-plan implementation

Requirements

What you’ll need

Experience in business planning, operations, vendor management, third-party risk management, procurement, contract administration, strategy, or related disciplines
Demonstrated experience leading and developing teams with direct people leadership responsibilities
Experience partnering with senior leaders and influencing stakeholders across multiple business functions
Strong understanding of third-party vendor management, contract governance, SOWs, and operational controls
Ability to establish structure, formalize processes, and implement scalable solutions in complex environments
Strong analytical, problem-solving, and decision-making skills, including data-driven business outcomes
Excellent communication, presentation, relationship management, and organizational skills
Ability to balance strategic planning with operational execution
Experience supporting Technology organizations or technology vendor management programs
Knowledge of third-party risk management and vendor governance frameworks
Experience in financial services or other highly regulated industries
Experience leading business transformation, process improvement, or operational excellence initiatives
University/college degree typically required for roles at this level
Typically 8+ years of industry experience
At least 5 years of prior management experience typically required
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Must be able to work in Denver, CO or Pittsburgh, PA
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business, and/or individual performance