Operations Consultant – Investor Reporting

PNC

PNC operations consultant leading investor reporting support, process improvements, and risk management. Overseeing compliance, performance measurement, escalations, and operational initiatives.

Posted 8/4/2026full-timeMidland • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support, process management, and risk mitigation while effectively communicating performance metrics to stakeholders. Proven ability to drive process improvements and ensure compliance with policies and regulatory standards.

Highest-signal resume keywords

Operational Support LeadershipProcess ManagementRisk Mitigation StrategiesPerformance MeasurementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DesignProcess ImprovementsStandard Operating ProceduresDecision-MakingCritical ThinkingProblem SolvingAccuracy and Attention to DetailManaging Multiple PrioritiesResults OrientationConsulting

Soft Skills

CoachingCollaborationPersonal Initiative

Industry Keywords

CompliancePerformance StatisticsBusiness ImpactChange ManagementEscalation Management

About the role

Key responsibilities & impact

Lead critical operational support and implementation of complex services, processes, capabilities, or initiatives within an operational unit
Oversee performance and risk indicators
Establish process performance measurements and oversee business impact
Implement critical business support services
Communicate performance statistics to internal stakeholders and senior management
Promote production workflow and oversee escalated process issues
Identify and manage resolution of exceptions and serve as a point of escalation
Coach operations process managers and team members
Drive change and improvement efforts in production and processes
Develop and oversee policy changes and improvements
Collaborate with executives, business partners, and team members to secure understanding and support for business services and initiatives
Ensure adherence to policies, procedures, and regulatory standards
Resolve compliance issues and drive risk mitigation activities

Requirements

What you’ll need

University/college degree typically required
Bachelor's degree listed under Education
5+ years of industry-relevant experience
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Competence in accuracy and attention to detail, business process design, consulting, decision-making and critical thinking, effective communications, managing multiple priorities, operational functions, problem solving, process management, products and services, and standard operating procedures
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
No required certifications
No required licenses
Must be able to work from a quiet, secure, and confidential home-based workspace if approved for remote work
PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Additional vacation days based on years of service