Operations Manager

PNC

Operations Manager II at PNC managing operations strategy and team development across functions. Resolving escalated issues and driving business results for effective operational performance.

Posted 8/2/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operations teams, driving strategic initiatives, and ensuring effective risk management. Capable of developing and executing operational plans while providing coaching and oversight to achieve business results.

Highest-signal resume keywords

Operations Strategy DevelopmentManagerial ExperienceRisk ManagementProcess OversightTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningStandard Operating ProceduresQuality Risk ManagementBusiness Resiliency StrategiesPerformance Monitoring

Soft Skills

CoachingCommunicationProblem SolvingInfluencingConsultation

Certifications & Qualifications

Job Specific Certification

Industry Keywords

Operations EnvironmentBusiness ResultsEscalation ManagementStrategic Improvement InitiativesIndustry Forums

About the role

Key responsibilities & impact

Participates in the development of the operations strategy
Executes operating plan and communicates strategy to operations team
Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
Manages managers, supervisors and/or individual contributors
May participate in industry forums
Manages and is responsible for achieving desired business results
Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
Reviews and provides oversight on end to end processes of varying risk and financial value
Interacts with customers and/or third parties to drive business results and resolve escalated issues
Provides coaching and development to team members, supervisors and/or managers
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
Provides consultation and advice to service partners and customers
Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects
Develops, reviews and/or approves standard operating procedures as appropriate
Recommends and/or drives policy improvements
Oversees and/or owns the control framework for unit(s) of responsibility
Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
Manages and is accountable for risk mitigation and business resiliency activities and/or strategies

Requirements

What you’ll need

Roles at this level typically require a university / college degree
3+ years of industry-relevant experience
An operations or production environment position typically requires 2 years of previous managerial experience
A comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year