Program Management Manager – Technology Portfolio Operations, GenAI Strategy

PNC

PNC program management leader optimizing technology portfolio demand, capacity, workforce planning, and GenAI automation. Driving governed AI adoption, executive reporting, and delivery predictability.

Posted 8/4/2026full-timePittsburgh • Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $123,200 - $274,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading TPMO operations, including demand intake, capacity planning, and governance, while leveraging GenAI and automation to drive efficiency and improve reporting. Possesses strong analytical and communication skills to support executive decision-making and stakeholder management.

Highest-signal resume keywords

TPMO Operations LeadershipGenAI and Automation ImplementationCapacity Planning and Workforce ManagementKPI Reporting and GovernanceStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand Intake ManagementCapacity PlanningGovernance CadencesKPI ReportingData-Driven OperationsAI and Automation SolutionsOperational Pain Point TranslationProgram Budget OversightExecutive ReportingChange Leadership

Soft Skills

Analytical SkillsCommunication SkillsChange LeadershipCoaching and DevelopmentStakeholder Management

Tools & Technologies

Microsoft CopilotPower PlatformPower BIJiraServiceNow

Industry Keywords

Business OperationsPortfolio OperationsPMO/TPMO WorkflowsResponsible AI GovernanceData Quality ControlsDigital Transformation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures
Prioritize GenAI, automation, and data-product use cases to improve reporting, knowledge search, risk insights, metrics, and executive summaries
Lead reusable AI and automation solutions using Copilot Studio, RAG-enabled knowledge search, Power Automate, Power Apps, AI-assisted reporting, and dashboard automation
Partner with Technology, Data & Automation, enterprise GenAI teams, resources, and TPMO leaders to move use cases into production adoption
Establish responsible AI practices including source traceability, human review, quality controls, issue management, documentation, and support ownership
Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking
Own demand intake, work classification, prioritization standards, and data hygiene
Build and maintain capacity models, utilization views, staffing scenarios, and rolling workforce plans
Translate demand signals into baseline, commit, and stretch resourcing scenarios
Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability
Define and govern operational KPIs and reporting routines
Deliver executive dashboards and operational readouts for prioritization, staffing, and resourcing decisions
Manage and lead program managers executing organizational programs supporting corporate strategy
Manage planning stages and participate in strategy development to achieve program goals
Oversee and report on program budgets
Monitor program implementation and effectiveness and recommend enhancements
Coach and develop program managers
Maintain relationships with service partner leadership for seamless delivery across distribution channels

Requirements

What you’ll need

Experience in business operations, portfolio operations, PMO/TPMO operations, workforce management, transformation, automation, data-driven operations, or related leadership roles
Experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support
Strong understanding of PMO/TPMO workflows
Experience translating operational pain points into scalable solutions
Practical familiarity with GenAI and automation
Advanced analytical, reporting, stakeholder management, communication, and change leadership skills
Strong governance mindset
Experience launching or leading AI, automation, PMO innovation, or digital transformation
Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures
Experience with responsible AI governance and data quality controls
Experience designing capacity planning routines and executive reporting
Familiarity with Jira, ServiceNow, Power BI, and similar tools
Bachelor's degree
Typically 8+ years of industry experience
At least 5 years of prior management experience
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
No required certifications or licenses
Must work from a quiet, secure, and confidential home-based workspace if remote work is approved
PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Incentive eligible, with payment based upon company, business and/or individual performance