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Production Quality Analyst – Commercial Lending
PNCProduction Quality Analyst reviewing commercial lending transactions for PNC Bank’s Dealer Floorplan Operations. Supporting quality control, funding accuracy, onboarding, escalations, and process improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical thinking and attention to detail in conducting quality control and due diligence for financial transactions. Capable of supporting process improvements and operational functions while effectively communicating and coaching team members.
Highest-signal resume keywords
Quality ControlAnalytical ThinkingEffective CommunicationsProcess ImprovementsInternal Controls
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsOperational FunctionsQuality ManagementStandard Operating ProceduresChange Management
Soft Skills
Attention to DetailCoaching OthersAbility to Manage Multiple Priorities
Tools & Technologies
PSUI
Industry Keywords
Corporate GovernanceRisk AssessmentsService-Level ComplianceMonetary TransactionsDealer Onboarding
About the role
Key responsibilities & impact- Conduct quality control for Dealer Floorplan loan servicing and maintenance requests
- Perform due diligence on monetary transactions and account or record maintenance requests
- Review complex transactions and related documents for completeness, accuracy, service-level compliance, and policy adherence
- Return requests to the submitting entity for correction when errors are identified
- Use PSUI to submit wire funds for release when requests are error-free
- Support same-day funding service-level agreements for Commercial and Auto portfolios
- Support new dealer onboarding activities
- Assist with escalations and answer team members’ questions, especially in the absence of a Team Lead or Manager
- Support special projects and work outside standard production activities
- Provide leadership with insight into issues, trends, and escalations
- Identify root causes and support corrective actions and process improvements
- Work with staff to develop and improve incoming quality
- Provide recommendations for issues and continuous improvement projects
- Participate in supervisor touch-base meetings and maintain normal production and quality review work throughout the day
Requirements
What you’ll need- University/college degree typically required for roles at this level
- Less than 1 year of professional experience typically required, and/or successful completion of a formal development program
- Comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree
- Knowledge of change management, corporate governance, data analytics, process efficiencies, process improvements, and risk assessments preferred
- Accuracy and attention to detail
- Analytical thinking
- Coaching others
- Effective communications
- Internal controls
- Ability to manage multiple priorities
- Knowledge of operational functions, quality management, and standard operating procedures
- Ability to work Monday–Friday, 8:00 am–4:30 pm EST
- Must be able to work in a quiet, secure, and confidential home-based workspace if approved for remote work
- PNC will not sponsor employment visas or participate in STEM OPT for this position
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level and years of service
- Potential remote work in select geographic locations, subject to approval
- Reasonable accommodations for applicants and qualified individuals with disabilities