PagBank

Analyst

• Understand business requirements and translate them into clear technical specifications for queries and analyses.
• Collect, extract, and manipulate data directly from relational databases using SQL and other query tools.
• Ensure data quality and integrity by performing validations, addressing inconsistencies, and documenting processes.
• Automate data collection and transformation processes by creating scripts and routines to save time and reduce errors.
• Interpret results and communicate insights clearly and concisely to business stakeholders to support strategic decision-making.
• Segment audiences for direct marketing campaigns across CRM channels (email, push, SMS, WhatsApp).

Campaign Analyst, Senior

Data Engineer

• Support Digital Account leadership in evaluating metrics, processes and building tools, helping to advance team maturity toward developing resilient, high-quality software.
• Assist in creating simple documentation, such as flows and diagrams.
• Contribute to technical tasks under the guidance of more experienced professionals.
• Collaborate in identifying and resolving issues in systems.
• Help with code review and testing.
• Participate in discussions about system and process improvements.

Young Apprentice – Software Engineering, Data

Backend Engineer

• Design, develop, and evolve backend systems based on a microservices architecture.
• Ensure the quality of delivered solutions through engineering best practices (Clean Code, automated tests, code review).
• Contribute to defining and evolving technical and architectural standards.
• Work collaboratively with other teams to ensure the reliability of system integrations.
• Implement and improve observability practices (logs, metrics, monitoring).
• Support analysis and resolution of production incidents with a focus on root cause.
• Actively contribute to the evolution of team processes (Definition of Ready, Definition of Done, development workflow).
• Participate in agile ceremonies and technical discussions, promoting collaboration and knowledge sharing.

Software Engineer II, Java

• Provide L2 support by analyzing and resolving incidents and service requests.
• Diagnose technical issues in Java applications (logs, code, and integrations).
• Perform troubleshooting in production environments (applications, APIs, services).
• Monitor systems and proactively identify failures.
• Support development teams in analyzing recurring problems.
• Implement emergency fixes and perform validations in production.
• Interact with business areas and L1/L3 support to manage requests.
• Document incidents, solutions and operational procedures.
• Ensure compliance with SLAs and service metrics.

Support Analyst, Junior

Compliance

• Assist in understanding and providing guidance on regulatory standards and reports, especially regarding payroll-deductible loans (Crédito Consignado), insurance, Ombudsman, and Customer Relations (these areas are the role's internal clients).
• Support interactions with the Central Bank of Brazil, regulatory bodies, and card networks — preparing engagement strategies, validating evidence/compiling dossiers, following up on action plans, and preparing materials for senior management.
• Govern and monitor metrics related to the volume of advisory opinions/reports provided to internal client areas.
• Conduct compliance assessments of processes and controls across business lines, evaluating the company's compliance with applicable laws and regulations in relation to the products offered.
• Collaborate with various teams across the company to identify potential risks and develop appropriate risk management strategies, as well as monitor implementation of action plans.
• Develop and update policies and procedures to ensure compliance with legal and regulatory requirements.

Junior Compliance Analyst

Manager

• Lead and develop a Business Analytics team, promoting continuous improvement, technical excellence and analytical best practices.
• Define and prioritize the area’s analytics roadmap, aligned with business strategy and the needs of partner teams.
• Ensure the quality, consistency and governance of the data used in analyses and models.
• Oversee the development of advanced analyses, statistical and predictive models, and forecasting, ensuring business applicability.
• Work closely with business areas to define KPIs, metrics and analytical hypotheses, influencing strategic decision-making.
• Deliver relevant insights with clear communication tailored to both executive and technical audiences.

Product Manager – Business Analytics

DevOps Engineer

• Ensure the highest possible level of automation for solutions.
• Liaise with other teams to ensure tool integration.
• Monitor the environment and create proactive actions to ensure the platform operates smoothly.
• Maintain communication with the Security team to ensure platform reliability.
• Develop tools to ensure resources are being used responsibly and efficiently.

Junior Systems Engineer – SRE

Business Intelligence Analyst

• Manage and prioritize the Data Engineering team's backlog, ensuring alignment with company strategy.
• Translate business needs into technical requirements for the data engineering team, ensuring clarity and proper direction.
• Collaborate with stakeholders (Power BI, Data Science, IT and business areas) to understand requests and define scalable, efficient solutions.
• Define and monitor data performance and quality metrics, ensuring reliability and availability of information.
• Act as a facilitator between technical and business teams, ensuring effective communication and alignment of expectations.
• Lead agile ceremonies (refinement, planning, review and retrospectives).
• Support implementation of data governance, security and compliance best practices, ensuring compliance with LGPD and other regulations.
• Work on the evolution of the company's data architecture, driving Data Lake, Data Mesh or Data Warehouse initiatives.

Product Analyst (Mid-level), Financial Products – Business Intelligence

Network Engineer

• Support the network team's operations.
• Respond to support tickets.
• Assist in supporting internal customers.
• Participate in interactions with equipment vendors.
• Perform troubleshooting and collaborate with various teams on problem analysis, standard applications, and execution of test plans.

Network Engineer, Junior

• Planejar e executar soluções para a plataforma de microsserviços.
• Garantir o maior nível possível de automação das soluções.
• Participar da pesquisa e implantação de novas tecnologias.
• Estar em contato com outras áreas para garantir a integração das ferramentas.
• Cuidar da monitoração do ambiente e criar ações proativas que garantam o bom funcionamento da plataforma.
• Manter contato com a equipe de Segurança para garantir a confiabilidade da plataforma.
• Criar ferramentas com o intuito de garantir que os recursos estão sendo utilizados de forma consciente.

Engenheiro de Sistemas Jr. – SRE

• Validate the functional specifications for new products.
• Create accounting scripts for new products.
• Support Product teams with accounting questions related to new products.
• Participate in status calls for new products.
• Evaluate the technical setup associated with new products.
• Assess potential risks related to new products.
• Evaluate COSIF accounts relevant to new products.
• Validate tests in UAT/staging and production environments for new products.
• Review the accounting flow of already-implemented products for corrections and improvements.
• Monitor and report on projects.

Senior Accounting Analyst, Projects

• Desenvolver, manter e evoluir soluções de engenharia de dados, garantindo qualidade, disponibilidade e performance dos dados.
• Construir e otimizar processos de ingestão, transformação e disponibilização de dados.
• Desenvolver e manter rotinas utilizando SQL e linguagens de programação aplicadas ao contexto de dados.
• Atuar na modelagem de dados e na implementação de boas práticas de desenvolvimento.
• Utilizar ferramentas de versionamento de código, realizando controle e gestão de alterações em ambientes colaborativos.
• Desenvolver e manter pipelines de CI/CD para automação de processos de entrega.
• Trabalhar com serviços AWS, especialmente Amazon Redshift e Amazon S3, apoiando a construção e sustentação das soluções de dados.
• Participar de discussões técnicas, análises de requisitos e definição de soluções alinhadas às necessidades do negócio.
• Monitorar e atuar na melhoria contínua da performance e confiabilidade dos ambientes de dados.
• Híbrido (1x por semana presencial na Faria Lima para quem reside em São Paulo).

Engenheiro de Dados – Pl.

Customer Success Manager

• Desenvolver, implementar e acompanhar estratégias de CRM focadas em performance comercial, com foco em cada fase do ciclo de vida do cliente.
• Atuar em parceria com times comerciais para direcionar a estratégia de abordagem, priorização de clientes e metas.
• Apoiar projetos de automação e melhorias sistêmicas para evoluir a experiência do cliente e a eficiência da operação.
• Analisar dados de comportamento, performance de canais e indicadores de atividade para gerar insights acionáveis.
• Acompanhar KPIs de CRM (engajamento, churn, conversão, recorrência etc.) com o objetivo de propor melhorias nas estratégias de segmentação.

Especialista de CRM

• Develop and execute the CRM strategy specifically focused on the field (street) sales force, ensuring segmentation, prioritization and regular updating of portfolios.
• Design and maintain strategic segmentations for commercial outreach, considering customer profile, potential, history and journey.
• Conduct A/B tests on segmentations and channels to evaluate their impact on customer journeys.
• Perform channel performance analyses (visits, conversions, churn rate, product penetration, etc.) aimed at proposing segmentation improvements.
• Monitor and direct the commercial pipeline based on customer data, opportunities and coverage gaps.
• Collaborate with sales leadership to support tactical and strategic decisions on allocation and prioritization.
• Ensure governance, quality and consistency of data sources, including enrichment and update rules.

Senior CRM Analyst

• Support Engineering teams in understanding regulatory requirements (BACEN - Central Bank, SOX, PCI DSS, CVM - Brazilian Securities and Exchange Commission).
• Act as an interface with Risk, Internal Controls, and Information Security for internal and external audits.
• Ensure timely responses to audit requests, ensuring the quality of evidence and adherence to deadlines.
• Interpret regulations and translate required deliverables to technical teams.
• Participate in meetings and technical committees to provide compliance assessments.
• Evaluate risk mitigation plans and the effectiveness of corrective actions.
• Prepare and disseminate documentation on compliance guidelines.
• Inspect Technology processes to assess regulatory adherence and identify improvements.
• Establish, develop, and monitor maturity indicators and KPIs to track regulatory adherence and highlight gaps.
• Map and automate technology processes.
• Lead technology projects focused on audit and regulatory requirements.
• Prepare management reports and executive presentations for IT forums and committees.
• Ability to interpret technical IT terminology to report and present issues clearly.
• Strong communication skills to convey regulatory requirements assertively and engage stakeholders.
• Ability to structure technical and regulatory scopes, define prioritization criteria, and demonstrate controls.