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PagBank

Senior Process Analyst

PagBank

. Support Engineering teams in understanding regulatory requirements (BACEN - Central Bank, SOX, PCI DSS, CVM - Brazilian Securities and Exchange Commission).

Posted 6/12/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

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Hard Skills
regulatory requirementsrisk mitigationKPI creationprocess mappingprocess automationIT project planningIT project executionService Asset and Configuration Managementcompliance assessmentstechnical documentation
Soft Skills
strong communicationstakeholder engagementinterpretation of technical terminologyassertive reportingorganizational skillsleadershipcollaborationproblem-solvingattention to detailtime management
Tools & Technologies
JiraITILCOBITCOSOISO/IEC 27001BACENSOXPCI DSSCVMCMDB
Industry Keywords
regulatory adherenceauditinternal controlsinformation securitycompliance guidelinesmaturity indicatorsrisk assessmentexecutive presentationstechnical committeesaudit requests

About the role

Key responsibilities & impact
  • Support Engineering teams in understanding regulatory requirements (BACEN - Central Bank, SOX, PCI DSS, CVM - Brazilian Securities and Exchange Commission).
  • Act as an interface with Risk, Internal Controls, and Information Security for internal and external audits.
  • Ensure timely responses to audit requests, ensuring the quality of evidence and adherence to deadlines.
  • Interpret regulations and translate required deliverables to technical teams.
  • Participate in meetings and technical committees to provide compliance assessments.
  • Evaluate risk mitigation plans and the effectiveness of corrective actions.
  • Prepare and disseminate documentation on compliance guidelines.
  • Inspect Technology processes to assess regulatory adherence and identify improvements.
  • Establish, develop, and monitor maturity indicators and KPIs to track regulatory adherence and highlight gaps.
  • Map and automate technology processes.
  • Lead technology projects focused on audit and regulatory requirements.
  • Prepare management reports and executive presentations for IT forums and committees.
  • Ability to interpret technical IT terminology to report and present issues clearly.
  • Strong communication skills to convey regulatory requirements assertively and engage stakeholders.
  • Ability to structure technical and regulatory scopes, define prioritization criteria, and demonstrate controls.

Requirements

What you’ll need
  • Bachelor's degree in Information Technology or a related field.
  • Knowledge of frameworks and standards (ITIL, COBIT, COSO, ISO/IEC 27001).
  • Experience mapping and automating technology processes.
  • Experience in planning and executing IT projects.
  • Experience defining and creating KPIs and maturity metrics.
  • Knowledge of work management platforms (Jira or similar), including filters, queries, and record categorization.
  • Knowledge of Service Asset and Configuration Management (CMDB) for categorizing components linked to regulatory requirements.
  • Ability to map products and applications based on risk and criticality.

Benefits

Comp & perks
  • Meal allowance and/or meal voucher.
  • Health and dental insurance.
  • Life insurance.
  • Partnerships with TotalPass and ZenKlub.
  • Extended maternity and paternity leave.
  • Childcare assistance.
  • Up to 50% discounts on postgraduate and MBA programs at leading institutions such as FIA, FAAP, and PUCRS.
  • No formal dress code: wear what makes you feel comfortable.
  • #TáDeParabéns: Day off on your birthday.
  • Baby Gift: present for newborns.