Pacific International Lines (PTE) Ltd

Financial Planning and Analysis

• Validate local tax, e-invoicing, statutory, and chart of accounts configurations
• Participate in AP/AR/GL/IC/FA/Tax rollouts, supporting functional testing and issue tracking
• Contribute to PB1 (30%) and UAT (70%) cycles by preparing test cases, executing validations, and reporting results
• Maintain traceable documentation of testing, process mappings, and localized SOPs
• Assist with setup and functional testing of e-invoice vendors under Oracle-LARO guidance
• Participate in hypercare activities to ensure functional and compliance success
• Provide training and ongoing support to end-users during and after the implementation

Financial Analyst, GFS, AR

Customer Support

• Manage customer inquiries and ensure the smooth processing of shipping documentation.
• Develop and implement effective export and import sales strategies.
• Identify and pursue new business opportunities in international markets.
• Establish and maintain relationships with overseas clients and partners.
• Understand and comply with international trade regulations and policies.
• Conduct market research to identify market trends, customer needs, and competitive landscape.
• Negotiate terms and conditions with clients to achieve targeted sales.
• Coordinate with logistics and supply chain teams to ensure timely delivery of products.
• Prepare and present sales forecasts and reports to management.
• Participate in international trade fairs and exhibitions to promote products.

Customer Service Executive

Account Executive

• Develop and maintain a pipeline of potential clients by identifying and pursuing new business opportunities
• Conduct market research to understand customer needs, competitor activities, and market trends
• Meet and exceed sales targets through effective negotiation and customer relationship management
• Prepare and deliver compelling sales presentations and proposals to prospective clients
• Collaborate with the Customer Service and Operations teams to ensure seamless service delivery and customer satisfaction
• Maintain accurate records of sales activities and customer interactions in the CRM system
• Provide regular sales performance reports to the management team

External Sales Representative

Business Operations

• Define and drive business process transformation strategy and roadmap for respective Division
• Identify opportunities for automation initiatives and champion process integration to enhance operational efficiency in medium to high complexity projects
• Lead end to end transversal business process transformation project initiatives for respective assigned Divisions
• Define and implement a robust global business process governance framework, including clear process ownership, roles, and responsibilities
• Own the completeness and accuracy of process repository and documentation for assigned Division
• Initiate regular business process reviews of assigned Division to ensure relevance to business changes and sync up with digital/systems capabilities
• Design and monitor key performance indicators (KPIs) to track their effectiveness.

Senior Manager, Business Process

• Assist in implementing customer service strategies aligned with business objectives.
• Monitor customer feedback and escalate key issues to senior management.
• Support initiatives to improve end-to-end customer journeys.
• Coordinate customer surveys, NPS tracking, and feedback collection.
• Compile and analyze data to highlight trends and areas for improvement.
• Track KPIs such as CSAT, NPS, and resolution times.
• Prepare regular reports and dashboards for senior management review.
• Support the rollout of global service standards and best practices.
• Assist in process improvement projects to optimize customer touchpoints.
• Work with IT and product teams to adopt digital service tools.
• Promote self-service platforms and automation initiatives.
• Partner with regional customer service teams to ensure adoption of initiatives.
• Act as a change agent at the operational level, encouraging a customer-first mindset.

Assistant Manager, Customer Services Excellence

Accountant

• Lead month-end, quarter-end, and year-end closing in accordance with local GAAP (NCIF).
• Maintain statutory accounting books and electronic ledgers required by National Customs and Super Sociedades.
• Ensure accurate reconciliation of Accounts Receivable, Accounts Payable, Payroll & social security accruals, Fixed Assets & Depreciation, Banks, suspense, and clearing accounts.
• Prepare annual statutory financial statements under NCIF.
• Guarantee full compliance with national and municipal tax requirements.
• Ensure accuracy and timely submission of all National Customs filings and electronic logs.
• Maintain a robust internal control environment aligned with regional and HQ Internal Audit.
• Manage local banking relationships, ensuring compliance with dual-approval schemes.
• Supervise payroll accounting and compliance on payroll, withholding, and social security.
• Coordinate the local accounting team (AR, AP, Payroll) and outsourcing partner.

Manager

• To lead and manage the contracts function within the marine procurement team, ensuring effective negotiation, drafting, and administration of contracts related to marine equipment, services, and logistics.
• Manage and develop defined customer accounts, and implement effective commercial strategies in line with company direction.
• Active Customer Engagement and strategy discussions (internal/ external) with systematic approach of scheduled Quarterly Business Reviews and face-to-face meetings, and also ensuring smooth onboarding of new customers.
• Monitor progress of customer bases as well as identification of new potential customers / segments for development, in line with PIL overall direction / strategy.
• Collaborate and engage with ROs and relevant stakeholders for backhaul cargo and increase assigned IFF/ BCO footprints with PIL.
• Keep abreast on customer’s needs and market environment to be able to generate market intelligence for strategic and tactical decisions.

Assistant Manager, Group Strategic Commercial

Director

• Drive agency performance across sales, customer service, and operations etc
• Achieve or exceed commercial budgets while maintaining cost discipline
• Proactively resolve business challenges including market shifts and internal conflicts
• Manage working capital, cash flow, and debtor control to ensure financial stability
• Own full P&L responsibility for agency and principal operations
• Lead, develop and grow PIL business in the country through formulation and execution of agreed business strategies
• Deliver the agency scorecard (against agreed KPIs), budget and business plans, ensuring all commercial, operational and financial targets are met
• Build and take ownership of approved budgets, optimize any financial exposure and assume full P&L responsibilities for all aspects of Agency and Principal operations
• Evaluate and improve business processes to enhance efficiency
• Champion standardization and best practices aligned with regional directives
• Ensure team is optimized from headcount perspective and that all opportunities for business/process improvements are made
• Foster a high-performance culture through coaching and professional development
• Build a sustainable talent pipeline and succession plan
• Ensure full compliance with local tax, labor, and regulatory requirements