Pacific International Lines (PTE) Ltd

Accounts Receivable

• Payment Processing & Validation
• Review customer payment notifications received via email.
• Verify supporting documentation, including payment receipts, withholding tax certificates, and invoice references.
• Confirm payment details and amounts against open invoices and applicable charges.
• Validate withholding tax documentation and ensure required information is available.
• Verify payment information and supporting calculations.
• Confirm payments have been received in the appropriate company bank accounts.
• Record and apply customer payments accurately within the financial system.
• Update payment information in operational systems as required.
• Generate internal payment confirmations upon successful processing.
• Payment Monitoring & Reporting
• Maintain and update daily payment tracking records.
• Share daily payment updates with relevant teams to support downstream processes.
• Keep payment monitoring tools updated to support operational visibility.
• Prepare routine reports related to: Unapplied payments, Prepayments, Overpayments, Unidentified payments, Payments requiring additional documentation.
• Support the review of unidentified customer payments in coordination with Accounting.
• Prepare and distribute periodic aging reports.
• Generate and share Statements of Account for credit customers.
• Retrieve and attach supporting invoice documentation when required.
• Accounts Receivable Support
• Distribute Statements of Account to customers according to established schedules.
• Follow up with customers regarding outstanding balances and overdue invoices.
• Support collection activities through professional and customer-focused communication.
• Assist in maintaining positive customer relationships while helping resolve payment-related inquiries.
• Cross-Functional Collaboration
• Partner with Customer Documentation, Release Operations, Accounting, WNS, and other stakeholders to support efficient payment processing.
• Raise payment exceptions or discrepancies to the appropriate teams for resolution.
• Provide support for ad hoc requests from Finance team members and leadership.
• Assist with month-end activities and other finance-related tasks as needed.
• Post Go-Live Support
• Participate in stabilization and hypercare activities following system implementation.
• Provide guidance and support to end users during and after process transitions.
• Perform operational finance activities across Accounts Payable, Accounts Receivable, Intercompany, Tax, and Reporting processes using Oracle GFS.
• Support month-end close activities, reconciliations, and general ledger processes.
• Assist with tax reporting activities and compliance-related requirements.
• Maintain process documentation and support audit requests when required.
• Contribute to continuous improvement initiatives and operational excellence efforts.
• Collaborate with LARO and Global Finance teams to support reporting, performance monitoring, and process enhancements.

AR Analyst

Product Marketing

• Facilitate the movement of export & import cargo and keep customers satisfied with any and all details of shipments.
• Provide immediate responses to customer inquiries; and provide timely information to Customs and the terminals as well as paperwork and electronic data to various locations.
• Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.
• Responsible for all documentation matters covering Export & Import processes and the follow-up on port and customs processes.
• Responsible for transmitting manifests, corrections, retransmissions, and cargo releases.
• Coordination with ports, warehouses, shipping lines, freight forwarders, and customs as well as the back office shared service centers.
• Ensure accuracy and timely completion of shipping documents to facilitate the release to customers.
• Interact with the various internal stakeholders in the country and in Shared Services Centers (SSC) to ensure timely completion and release of documents and discuss ideas to reduce errors and increase productivity.
• Certify that Customs references are submitted in a timely manner, and that all required information is gathered prior to defined cut-off dates (e.g vessel arrival, departure, and closure).
• Ensure that all charges are invoiced in a timely manner and that all invoicing procedures are followed correctly.
• Ensure vessels are closed and manifests are all completed.
• Maintain up-to-date knowledge on all export and import customs requirements and ensure compliance.
• Monitor received exceptions and ensure that queries sent by the back offices are handled timely.
• Monitor outstanding revenue and communicate with all parties involved in order to make sure all shipments are invoiced correctly and in time.
• Process shipment related exceptions in LMS.

Documentation Executive

Project Manager

• Develop and implement sales and business development strategies to grow OOG, Reefer, Project Cargo and Special Cargo volumes across assigned markets and trade lanes.
• Identify and pursue new business opportunities within key sectors, including construction, infrastructure, energy, oil & gas, manufacturing, agriculture and perishables.
• Build, develop and maintain strong relationships with customers, freight forwarders, NVOCCs, project cargo specialists and key industry stakeholders.
• Conduct customer visits, sales presentations, business reviews and commercial negotiations to secure new business opportunities and expand existing accounts.
• Prepare commercial proposals, quotations, tenders and service agreements in accordance with company guidelines.
• Provide technical and commercial support for OOG, Reefer, Project Cargo and Special Cargo enquiries and shipments.
• Assess cargo feasibility and recommend suitable equipment, routing, vessel allocation and cargo handling solutions.
• Develop customized logistics solutions for oversized, heavy-lift, breakbulk and temperature-controlled cargo requirements.
• Monitor market trends, competitor activities, customer requirements and trade developments to identify growth opportunities.
• Analyse cargo performance, revenue, profitability and market share to support commercial decision-making.
• Prepare sales forecasts, performance reports and business development updates for management review.
• Recommend pricing strategies and revenue enhancement initiatives to maximize profitability and competitiveness.
• Ensure compliance with company policies, operational procedures, safety standards and industry regulations.
• Collaborate closely with Commercial, Trade Management, Operations, Vessel Planning, Equipment Control, Customer Service, Finance and Procurement teams to ensure successful cargo execution and service delivery.
• Act as the primary commercial point of contact for assigned customers and key accounts.
• Support contract negotiations, customer retention initiatives and strategic account development.
• Provide guidance and support to local agencies and stakeholders on specialized cargo opportunities and solutions.
• Drive cross-functional collaboration to support commercial campaigns, trade initiatives and continuous improvement projects.

OOG/Reefer & Project Cargo Assistant Manager – Commercial, Business Development

Human Resources

• Partner with the business to lead, drive, and implement HR strategies and initiatives aligned with the overall business strategy and the regional people plan
• Support workforce planning, organizational design and talent initiatives across the region
• Drive / Manage HR aspects of organizational change initiatives within the region
• Support leaders in managing change effectively.
• Address employee concerns and mediate conflicts in a fair and timely manner to maintain a positive work environment
• Ensure that internal company policies adhere to all relevant employment laws and regulations
• Manage recruitment, onboarding, and retention strategies to attract and retain top talent.
• Oversee leadership development through coaching and targeted training
• Develop and support employee engagement and well-being initiatives that are aligned with the Regional HR strategy and overall organizational objectives.
• Manage the performance management framework, ensuring appraisals are conducted regularly, are meaningful, and contribute to employee growth and organizational effectiveness.
• Implement new and review existing HR policies to ensure they align with company goals and legal requirements.
• Identify skills gaps & training needs in order to develop programs to enhance employee performance and career growth.
• Use data to inform HR decisions and measure the effectiveness of HR initiatives.

Deputy Regional HR Manager

Customer Support

• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on internal system.
• Maintaining good communication with other teams like Documentation and Sales Teams.
• Booking amendments and maintenance.
• File customers’ particularities to ensure consistency of the service.
• Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance providing excellent customer experience, acting on the extra mile when required.
• Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Customer Service Executive

Payroll

• Act as the local payroll responsible and subject matter expert for Colombia and Perú.
• Ensure accurate payroll processing and compliance with local labor laws.
• Lead successful integration into the Leap29 global payroll system.
• Drive initiatives to enhance workplace culture and engagement.
• Develop and communicate a clear HR strategy for Colombia and Perú.
• Act as a key driver for global HR projects, adapting them to local contexts.
• Partner with Talent Acquisition teams to support recruitment for critical roles.

Payroll & HR Coordinator

Executive

• Maintain container inventory vs target (2 set exports ideally) in the country for all equipment size types
• Ensure CTM performance, reduce manual amendments, reduce inaccurate moves, user access, secure correct functioning of EDI
• Consolidate country level stock projection from each area under agency purview
• Liaise with commercial to obtain volume forecast & track forecast accuracy
• Suggest, develop and execute repo/on/offhire/sale/oneway plans, etc and work with RO and HQ where required.
• Work with RO EMD to target >100% full vsl via emtpy repo.
• Develop and execute startegies to manage FIFO and overdue country or location (empty + laden)
• Ensure work with GLSU on query and update overdue in system; identify reasons & take action
• Organise physical check at least once a year (random check and focus on long dwell)
• Execute MNR plan & repair policy based on eqpt needs, vendor capabilities; in alignment with RO
• Monitor MNR performance by supplier, equipment type and activity; and take actions to manage expense
• Depot assessment and audit, i.e. safety, compliance and cost control
• Maximise MNR recovery, i.e. set up & execute plan, monitor performance (lump sum, insurance, depot collection, etc.)
• Manage cold chain process & special cargo process (incl. container preparation) in conjunction with RO + support customers
• Manage local contract landscape with RO, i.e. monitor contract expiry, propose category strategy, plan, risk mgmt, etc.
• Manage and build relationship with suppliers and communicate supplier landscape & market intelligence
• Procurement of ad hoc services based on agreed model with RO and HQ.
• Propose and Implement formal supplier performance assesment (KPI & SLA)
• Monitor and implement adequate flow-share agreed with RO.
• Market benchmarking on rates, service level and alternatives
• Supplier onboarding, including set up agreement, EDI, LMS tariff, etc.
• Control and analyze country cost
• Manage efficiency project , i.e. target setting, alignment with RO and drive BU to achieve the required targets.
• Digitalization, i.e. push container reuse/triangulation, charge customer and recommend platforms where adequate.

Logistics Equipment Control Executive

Operations

• Coordinate shipping schedules and cargo movement with carriers, partners and customs authorities.
• Resolve operational issues, including delays, discrepancies, and damaged goods, in a timely manner.
• Conduct performance evaluations of operative partners and service providers.
• Maintain accurate records of ship calls, costs, and operational activities.
• Collaborate with internal teams to streamline operational processes and enhance efficiency.

Operations Executive

Account Executive

• Develop and maintain a pipeline of potential clients by identifying and pursuing new business opportunities.
• Conduct market research to understand customer needs, competitor activities, and market trends.
• Meet and exceed sales targets through effective negotiation and customer relationship management.
• Prepare and deliver compelling sales presentations and proposals to prospective clients.
• Collaborate with the Customer Service and Operations teams to ensure seamless service delivery and customer satisfaction.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Provide regular sales performance reports to the management team.
• Attend multiple tasks assigned by management of the company

Sales Executive

• Serve as the primary point of contact for customers to handle contracts
• Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service
• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
• Maintaining good communication with other teams like Documentation and Sales Teams
• Booking amendments and maintenance
• File customers’ particularities to ensure consistency on PIL service
• Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance proving excellent customer experience
• Assist customer with problem solving
• Liaise with internal departments to resolve customer grievances
• Ensure adherence to Pocket PIL, selling this tool to customers to migrate the volume from other platforms
• Shipping instruction processing, submitting customs manifest and ensuring we comply all local customs regulations
• Control and issuance of import and export invoices (local charges, demurrage, detention, freight, port charges and extra charges)
• Control and release delivery orders
• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy
• Provide timely updates on shipment status and documentation readiness
• Handle complaints and escalate unresolved issues to the appropriate department
• Assist customers in understanding billing details and resolving discrepancies
• Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction

Customer Service, Documentation Specialist

Business Operations

• Conduct process reviews to identify opportunities for improvement through automation, digitalization, standardization, and best practice sharing.
• Identify and analyse automation opportunities, including robotic process automation and macro-based solutions, and collaborate with technical teams on implementation.
• Partner with Business Process Owners to analyse requirements, design enhancement change requests and implement system solutions that meet business needs.
• Support the documentation of end-to-end business processes and ensure they are clearly communicated and shared with agencies.
• Participate in and lead business process projects, with a current focus on Sales and Customer Service processes.
• Monitor key performance indicators to assess process effectiveness, analyse performance data, and recommend corrective actions where needed.
• Work with Business Process Owners and agency stakeholders to identify opportunities to improve regional processes.
• Develop and deliver training to Business Process Specialists and relevant stakeholders across the agencies.
• Support regional offices with change management initiatives, address employee concerns, and enable a positive transition experience.
• Prepare regular performance updates and reports for regional leadership, highlighting progress, challenges, risks, and improvement opportunities.

Regional Business Process Executive – BPE

Accountant

• The Accountant will be responsible for ensuring the accuracy, integrity, and timeliness of financial reporting and accounting activities for Buenos Aires, Argentina.
• Lead month-end, quarter-end, and year-end closing in accordance with local GAAP (NCIF).
• Prepare annual statutory financial statements, including Notes to the Financial Statements, under NCIF.
• Guarantee full compliance with national and municipal tax requirements.
• Coordinate with tax advisors, regionalTax, and HQ Tax on fiscal interpretations and compliance.
• Act as key Finance stakeholder for Oracle GFS localization.
• Ensure strict compliance with Group policies: No CSR – No Payment Vendor onboarding & procurement rules.

• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customer's demand to ensure all requests are promptly attended
• System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
• Maintaining a good communication with other teams like Documentation and Sales Teams
• Booking amendments and maintenance
• File customers particularities to ensure a consistency on PIL service
• Follow up bookings from regular / BID customers’, to ensure they are coming within the expected timeframe
• Phone Attendance proving an excellent customer experience
• Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence
• Assist customer with problem solving
• Liaise with internal departments to resolve customer grievances
• Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms

Customer Service Analyst

Compliance

• Oversee the design, implementation, and continuous improvement of compliance policies, procedures, and controls
• Ensure policies align with international container shipping standards
• Track and interpret regulatory changes worldwide
• Manage the level 1 sanctions screening analysts and review level 2 escalations
• Collaborate with business units to embed robust screening processes
• Continuously evaluate the effectiveness of existing compliance programs
• Assist with inquiries into potential non-compliance incidents
• Design and deliver targeted training modules for employees

Compliance Manager

Business Development Rep

• Drive revenue growth by identifying, converting, and scaling new logistics and freight forwarding opportunities
• Build and manage a high-quality sales pipeline, delivering long-term customer acquisition and retention
• Develop integrated, end-to-end logistics solutions and cross-sell offerings with PIL shipping services
• Ensure efficient, compliant operations while optimising costs, margins, and overall service delivery
• Provide strategic leadership across sales, operations, and support teams
• Set clear direction while driving hands-on execution and results
• Represent PIL Logistics at senior level with key customers, partners, and authorities
• Foster a strong, ethical, and performance-driven culture aligned with PIL values