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Customer Service Analyst
Pacific International Lines (PTE) LtdCustomer Service Executive managing customer contracts and ensuring sales coordination. Driving revenue growth in shipping and logistics at Pacific International Lines (PIL).
About the role
Key responsibilities & impact- Download and treat daily booking requests, to be sent to customers within the next period
- Handle all customer's demand to ensure all requests are promptly attended
- System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
- Maintaining a good communication with other teams like Documentation and Sales Teams
- Booking amendments and maintenance
- File customers particularities to ensure a consistency on PIL service
- Follow up bookings from regular / BID customers’, to ensure they are coming within the expected timeframe
- Phone Attendance proving an excellent customer experience
- Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence
- Assist customer with problem solving
- Liaise with internal departments to resolve customer grievances
- Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms
Requirements
What you’ll need- Bachelor’s degree in Business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry.
- Knowledge of import/export processes and documentation is essential.
- Strong organizational and problem-solving skills.
- Must Have Experience in customer service within the shipping or logistics industry.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Essential for dealing with international clients and understanding technical documents.
- Preferably B1, B2, or higher level in Speaking, Listening & Reading.
Benefits
Comp & perks- Opportunities for professional growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Booking ManagementSystem AccuracyDocumentation HandlingLogistics CoordinationCustomer Relationship Management
Soft Skills
Organizational SkillsInterpersonal SkillsNegotiation Skills