Documentation Executive

Pacific International Lines (PTE) Ltd

Documentation Executive coordinating export & import cargo documentation processes. Engaging with customs and internal stakeholders to ensure timely release and accuracy in documentation.

Posted 7/24/2026full-timeGuatemala • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in export and import documentation processes, ensuring compliance with Ecuadorian customs laws and regulations while maintaining high standards of customer service. Proficient in managing shipping documentation, invoicing procedures, and effective communication with stakeholders.

Highest-signal resume keywords

Export And Import DocumentationEcuadorian Customs LawsBills Of Lading PreparationShipping Documentation SoftwareIntermediate English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping DocumentationCargo ValidationInvoicing ProceduresCustoms ComplianceIncoterms KnowledgeMaritime OperationsAir Import OperationsExport OperationsDocumentation ProcessingLogistics Coordination

Soft Skills

Strong Communication SkillsNegotiation SkillsInterpersonal SkillsTeam SpiritAdaptability

Tools & Technologies

MS OfficeLMS

Industry Keywords

International BusinessLogisticsShipping IndustryCustomer ServiceOperational Schedules

About the role

Key responsibilities & impact

Facilitate the movement of export & import cargo and keep customers satisfied with any and all details of shipments.
Provide immediate responses to customer inquiries; and provide timely information to Customs and the terminals as well as paperwork and electronic data to various locations.
Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.
Responsible for all documentation matters covering Export & Import processes and the follow-up on port and customs processes.
Responsible for transmitting manifests, corrections, retransmissions, and cargo releases.
Coordination with ports, warehouses, shipping lines, freight forwarders, and customs as well as the back office shared service centers.
Ensure accuracy and timely completion of shipping documents to facilitate the release to customers.
Interact with the various internal stakeholders in the country and in Shared Services Centers (SSC) to ensure timely completion and release of documents and discuss ideas to reduce errors and increase productivity.
Certify that Customs references are submitted in a timely manner, and that all required information is gathered prior to defined cut-off dates (e.g vessel arrival, departure, and closure).
Ensure that all charges are invoiced in a timely manner and that all invoicing procedures are followed correctly.
Ensure vessels are closed and manifests are all completed.
Maintain up-to-date knowledge on all export and import customs requirements and ensure compliance.
Monitor received exceptions and ensure that queries sent by the back offices are handled timely.
Monitor outstanding revenue and communicate with all parties involved in order to make sure all shipments are invoiced correctly and in time.
Process shipment related exceptions in LMS.

Requirements

What you’ll need

Bachelor’s degree in International Business, Logistics, or related field.
Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation.
Knowledge of Ecuadorian customs laws and regulations: having an understanding of the regulations and restrictions.
Previous experience with documentation processing softwares.
Proficiency in preparing all types of Bills of Lading (MBL and HBL).
Experience with validation of cargo and shipment information.
Intermediate spoken English + STRONG technical written English (must be able to work on these topics in English within the systems).
Availability to work operational/logistics schedules.
Knowledge of maritime and air import and export operations.
Knowledge of Incoterms and documents related to import and export operations.
Organized, able to follow regulations and procedures in a strictly regulated environment.
Strong communication, negotiation, and interpersonal skills.
Team spirit and adaptability.
Proficiency in MS Office.

Benefits

Comp & perks

Opportunities for professional growth and development