Outsource Recruiter

Marketing

• Create CADs and die lines for product designs.
• Edit and source images from stock platforms (e.g., Shutterstock).
• Organize and manage design files efficiently.
• Generate new design concepts to support product development.
• Create marketing assets for social media, email, and product listings.
• Develop engaging short-form video content for product launches and campaigns.
• Conduct basic market and competitor research to guide design and marketing strategies.
• Collaborate and communicate clearly while meeting deadlines in a fast-paced environment.

Marketing and Design Specialist

Community Manager

• Deliver excellent customer service to all clients and visitors
• Manage and maintain scheduling processes to ensure smooth studio operations
• Support front desk activities with accuracy, organization, and attention to detail
• Enhance the client experience by upselling services and promoting rebookings
• Manage the studio's class and appointment schedule, including mining the schedule to identify open slots and proactively reach out to clients to fill them
• Handle client checkout and placement for the next day's classes and appointments
• Coordinate instructors' requested time off and find coverage
• Maintain clear and timely communication with clients via email, text, and phone
• Provide excellent customer service to both clients and instructors
• Respond to client emails and inquiries promptly and professionally
• Maintain a high level of organization and ensure all client-facing processes run smoothly
• Assist with other ad-hoc administrative tasks as needed

Community Manager, Scheduler

Appointment Setter

• Ensure a consistent flow of scheduled appointments for the sales and client-facing teams.
• Act as the first point of contact with prospects and clients, setting a professional and positive tone.
• Maximize team productivity by keeping calendars accurate and optimized.
• Contact leads and prospects via phone, email, or messaging platforms to schedule appointments.
• Confirm and follow up on scheduled appointments to reduce no-shows.
• Maintain and update the appointment calendar for sales representatives or service providers.
• Coordinate with internal team members to ensure availability and proper time allocation.
• Record and track client interactions in the CRM system or scheduling tool.
• Assist in qualifying leads by gathering basic information before scheduling.
• Provide reminders and confirmations to clients regarding their upcoming appointments.
• Escalate urgent scheduling issues or conflicts to the appropriate team member.

Administrative Assistant

• Answer incoming phone calls, emails, and text messages; respond promptly and professionally.
• Schedule service appointments, coordinate technician routing, and track service calls.
• Send text reminders and follow-ups to customers regarding appointments.
• Process and track parts orders and deliveries, maintaining accurate records in company systems.
• Assist in routing technicians to appropriate locations based on priorities.
• Maintain organized administrative records and documentation.
• Provide friendly, professional customer service and assist with other ad-hoc administrative tasks as needed.

• Keep WordPress and Shopify websites updated, accurate, and engaging.
• Develop and manage customer communications (B2B and B2C) using Canva, Method CRM, and email campaigns.
• Support brand visibility and customer engagement by managing Instagram, Facebook, TikTok, and other digital platforms.
• Update and maintain content on WordPress and Shopify websites.
• Design graphics and marketing materials in Canva for business and customer communications.
• Manage social media accounts (posting, engagement, content coordination).
• Develop and manage email marketing campaigns to increase customer engagement and sales.
• Utilize Method CRM to create and send customer communications.
• Assist with managing POS integrations (Toast POS) where needed.
• Explore and suggest how AI tools can improve efficiency and creativity in marketing and communication tasks.

Marketing Assistant

Manager

• Manage and optimize the flow of incoming leads from various sources (e.g., partnerships, digital advertising).
• Conduct regular audits of the lead database to identify missed opportunities and re-engagement prospects.
• Maintain a clean, organized database to ensure accuracy and high engagement rates.
• Develop and execute strategies to maintain high database engagement and maximize conversion opportunities.
• Collaborate with the sales team to ensure timely and effective follow-up on all leads.
• Implement accountability measures for sales agents who do not meet lead management standards.
• Provide training and support to the sales team to improve their lead conversion skills and database engagement strategies.
• Generate detailed reports and dashboards to track key metrics such as lead response times, conversion rates, revenue impact, and database activity.
• Analyze data trends to identify areas for process improvement, revenue growth, and increased investment.
• Lead and manage projects aimed at improving lead conversion processes and increasing revenue.
• Work closely with leadership to make data-driven recommendations on lead source profitability and marketing spend allocation.

Database Conversion Manager

Digital Marketing

• Assist in managing and supporting third-party accounts (Amazon Seller/Vendor, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay);Ensure smooth operations and strong vendor relationships;Optimize ads and conduct market/competitor research;Maintain high-quality product listings, including descriptions, titles, bullet points, meta tags, and images;Create product images to accurately illustrate listing descriptions;Enhance customer experience, reduce returns, and drive conversions;Track and analyze product performance metrics (ASIN data, rankings, ratings, reviews, returns);Run monthly and ad-hoc reports;Manage all social media channels for the companys two brands;Support the creation, scheduling, and publishing of content across all company social media platforms;Engage with audiences by responding to comments, messages, and interactions;Develop and implement strategies to grow followers, engagement, and conversions;Ensure brand voice, values, and messaging are consistent across all social media activity;Monitor social media trends, competitor activity, and customer feedback;Track performance metrics, prepare reports, and provide insights to improve future campaigns;Collaborate with internal teams (Commercial, Retail, and E-commerce) to align social media efforts with overall business goals;Maintain daily inventory updates across all channels;Submit inventory reports daily;Support vendor communication to ensure accurate stock levels and timely fulfillment.

Digital Marketing Assistant, E-commerce

Ecommerce

• Oversee day-to-day e-commerce operations on Shopify, ensuring smooth functionality and updates
• Manage outsourced staff, ensuring task quality, deadlines, and ROI across digital campaigns
• Review and maintain product listings, images, and pricing to avoid errors or policy violations
• Coordinate and monitor email and SMS campaigns, ensuring effectiveness and alignment with promotions
• Track website performance, troubleshoot issues, and coordinate with developers for fixes and design improvements
• Monitor Google Ads performance and collaborate with external specialists to ensure ROI
• Identify and implement strategies to boost customer acquisition, conversion rates, and retention
• Regularly report progress, challenges, and performance metrics to the business owner
• Lead weekly meetings to set goals, track project progress, and align the team

E-commerce Manager

Operations

• Serve as the integrator for the business, leading a remote team of VAs and aligning them with company goals through structure, accountability, and process improvement
• Reduce operational dependency on the business owner and enable the company to scale efficiently using EOS principles
• Facilitate and lead weekly team meetings, including EOS L10s
• Ensure clear follow-through on team commitments and project deadlines
• Build, document, and optimize internal systems and SOPs
• Hold team members accountable to performance goals, KPIs, and deliverables
• Coach and develop team members to maximize their productivity and engagement
• Monitor operational and financial performance, and support strategic decisions using P&L data
• Oversee the execution of 90-day plans, special projects, and key business initiatives
• Collaborate closely with the business owner to track priorities and maintain team alignment

Operations Director

Graphics Designer

• Own the end-to-end design and updates of B2B catalogs and packaging
• Design, update, and maintain seasonal product catalogs and individual line sheets
• Refresh and maintain packaging designs to align with updated branding
• Support digital design needs including ads, emails, and Amazon A+ content
• Support digital design projects (e.g., emails, Amazon A+ content, online advertisements)
• Ensure cohesive branding and deliver high-quality assets on time
• Collaborate closely with the marketing and web design teams to ensure consistent brand messaging
• Maintain clear version control and organized design files
• Present ideas and design directions with clarity and confidence
• Report directly to the COO and follow a structured design workflow

Graphic Designer

Project Manager

• Provide administrative and project management support to the legal team
• Compile and organize case files, briefs, and other legal documentation using Acrobat Pro
• Combine, format, and prepare PDF documents
• Leverage Excel, including formulas and macros, to automate repetitive data entry and reporting tasks
• Use e-discovery platforms like iPro Eclipse to manage and analyze case evidence
• Prioritize and complete a variety of tasks and projects with high attention to detail
• Communicate proactively with the legal team to understand priorities and provide status updates
• Maintain a positive, patient, and collaborative attitude as part of a close-knit team

Project Coordinator, Legal and Construction Support

Bookkeeper

• Ensure accurate and timely bookkeeping, reconciliations, and payroll processing
• Maintain compliance with Canadian tax regulations, including GST/HST filings
• Post receipts from AutoEntry into QuickBooks Online
• Complete monthly bank and credit card reconciliations
• Perform general ledger reconciliations and month-end close processes
• Prepare and reconcile quarterly GST/HST returns
• Manage payroll and related filings
• Maintain strong communication and correspondence with clients

Senior Bookkeeper

Recruitment

• Lead and manage the full recruitment lifecycle for technical, leadership, executive, and niche roles.
• Collaborate with the team and hiring managers to understand job requirements and craft effective hiring strategies.
• Source and engage top talent through multiple channels, including job boards, networking, and direct outreach.
• Screen and assess candidates to ensure strong alignment with role requirements and company culture.
• Schedule and coordinate interviews using tools like TidyCal to ensure a seamless candidate experience.
• Maintain and update candidate pipelines within Manatal CRM.
• Track recruitment activities and report progress using Asana for workflow management.
• Build and maintain a strong employer brand by creating a positive candidate experience.
• Stay updated with industry trends, salary benchmarks, and innovative sourcing techniques.
• Optimize hiring processes by leveraging recruitment tools and best practices.

Senior Recruiter

• Design and implement comprehensive marketing strategies to drive business growth and customer success
• Optimize campaigns through data analysis to maximize ROI across multiple digital channels
• Serve as a strategic partner in marketing initiatives, ensuring alignment with business goals and innovation in approach
• Plan, create, and manage paid advertising campaigns on Google, social media, and other platforms to drive lead generation and conversions
• Develop and optimize sales funnels to ensure a seamless customer journey and improved conversion rates
• Leverage Go High Level and other digital marketing tools to manage campaigns, track performance, and implement automation for lead nurturing
• Generate creative marketing ideas and ensure alignment with brand strategy and customer objectives
• Continuously monitor campaign performance, analyze key metrics, and adjust strategies for optimal results
• Collaborate with leadership to align marketing efforts with company goals and client success objectives
• Stay ahead of digital marketing trends, particularly in AI-driven marketing tools and strategies
• Prepare regular reports on campaign performance and recommend data-backed improvements

Digital Marketing Specialist

Inside Sales

• Prospect and follow up with warm and cold leads via phone, text, and email using scripts and proven systems.
• Manage and nurture leads in Follow Up Boss CRM to maintain organized and timely communication.
• Maintain structured follow-up sequences, touchpoint schedules, and detailed lead progression tracking.
• Set and confirm qualified buyer and seller appointments for licensed agents.
• Excel at text-based communication with casual yet professional messaging tailored to the client demographic.
• Track and report conversion metrics and performance data.
• Use tools such as CallAction or similar dialer/engagement systems to increase efficiency and conversions.
• Collaborate with the sales team to improve conversion strategies.
• Consistently meet or exceed daily/weekly outreach and appointment-setting goals.