Otis Elevator Co.

Operations

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for our service colleagues
• Lead process workshops and ensure strict adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems encountered with service performance
• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

Associate Regional Manager, Service Ops – Central

Accounting Manager

• Manage month-end close activities and take full ownership of assigned General Ledger (G/L) accounts
• Coordinate with and provide guidance to GBS partners (Genpact Dalian) to ensure journal entries comply with Otis Accounting and Finance policies
• Ensure all financial transactions and records adhere to Internal Control requirements, including SOX compliance
• Perform clean-up and analysis of aging subledger items
• Prepare, review, and maintain accurate account reconciliations for assigned accounts
• Support tax invoice processing and VAT reconciliation activities
• Assist with internal and external audit processes, including preparation of documentation and audit support
• Collaborate closely with business functions (e.g., NE, MoD, SVC) and backend finance teams to ensure accurate, timely, and effective financial reporting
• Actively participate in and support finance-related projects and continuous improvement initiatives

Operation Accounting Associate

Manager

• Co-ordinate between employees and customers
• Take feedback of previous day work and plan daily schedule
• Manpower allotment day to day basis on callbacks received
• Carry out annual equipment survey of all elevators under the territory and Plan for repair schedule as a preventive method
• Carry out NIS before taking over new construction and modernization job
• Conduct toolbox talk with employees
• Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration
• Prepare Monthly and quarterly review report
• Ensure timely Closure of “T/Repair” orders
• Monitor how to reduce callbacks
• Adherence to EH&S policy and practices
• Create Safety awareness and ensure our employees are working safely
• Ensure Zero accident / incident, Ensure Reporting of incident
• Actively participate in RQC & Safety meetings and review issues and progress
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules
• Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date
• To conduct FPA and complete corrective actions within targeted completion date
• Participate in Incident Investigation if any
• Meet clients regularly for rapport development
• Communicate with examiners on regular basis, take care of their problems and create confidence amongst them
• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement
• Negotiate with clients for price fixation of contracts & T-order business and Mod Orders
• Handle effective conversions when necessary
• Make efforts for acquisition and recoveries & achieving the target
• Follow-up invoices/ payments
• Update necessary conversion/ recovery cancellation into system
• To indent material and Coordinate with Stores for required materials
• Review regularly, Net O / Payment

Assistant Manager – Service

Account Executive

• Identify, develop, and close repair and modernization sales opportunities within assigned portfolio/accounts
• Proactively manage Otis installed base to generate repair leads and upsell opportunities
• Achieve sales targets for revenue, margin, and order bookings
• Build long-term relationships with building owners, property managers, and consultants
• Conduct regular customer visits to understand needs and recommend solutions
• Prepare technical and commercial proposals for repair and upgrade works
• Collaborate with operations teams to ensure feasibility and pricing accuracy
• Monitor project progress and ensure customer satisfaction throughout delivery

Repair Sales Consultant

Vice President

• Work closely with the CFO to develop an investor relations program that provides transparent, well managed communications that reflect the Company’s performance, strategy, and future opportunity
• Evaluate, design and implement policies, procedures and guidelines on information provided to investment community
• Proactive and regular engagement with the investment community, both sell side and buy side (including existing and potential new investors), building relationships via in person meetings, capturing their suggestions and concerns and managing expectations in line with the internal company outlook
• Ensure external reporting compliance, as well as accurate representation of Otis financial & operational performance, and business outlook
• Close monitoring of stock performance, gaining insights of trading dynamics and drivers behind them
• Assess changes in the investors base
• Support Otis’ CEO & CFO with quarterly earnings reporting activities and investor events
• Support Otis’ CEO & CFO in building the equity story & investment thesis and regularly update/tune as the business develops
• Suggest ideas to address investors’ concerns to support stock performance
• Establish and coordinate the investor relations calendar, schedules & logistics, monitoring trading and ownership trends
• Build relationships with key stakeholders in the business units, to maintain a thorough understanding of the Otis business, competitor activity & performance, and remain current with global macro trends, relevant to our markets
• Oversee the development, design, writing, production and coordination of investor relations communications documents, press releases, and other investor materials for conferences, events and road shows
• Oversee the company’s capital structure and support in the relationship with the rating agencies and lending parties
• Collaborate effectively with the broader finance team (FP&A, Accounting, Finance Business Partners etc.) to identify opportunities to improve the company’s financial position, results and create value
• Be the recognized expert for Otis senior management and the company’s board of directors regarding investor activity, stock performance and peer company comparisons
• Review and develop a solid understanding of the following areas: (a) cash flow monitoring and reporting; (b) hedging for interest rate, currency and commodity risk; (c) corporate finance structure and funding (e.g., funding sources and instruments, capital structure, dividend program, investment appraisal, portfolio management, etc.); (d) stakeholder relations related to external funding, and (e) capital allocation levers (e.g. dividend, share buyback, inorganic)
• Maintain strong working relationships with external financial market news teams and internal communications colleagues
• Complete questionnaires, data requests, RFPs, DDQs received from investors, consultants and potential investors by drafting and completing investment proposals
• Develop your team through the acquisition, coaching, and engagement of talent
• Embody the Otis’ Absolutes and leadership behaviors, be a role model and lead on our culture statements

Senior Vice President, Investor Relations

• Drive and execute strategic learning solutions
• Consult with sales and business leaders to identify performance gaps
• Execute against the current portfolio of learning priorities
• Partner with vendors and internal teams to design and deliver learning solutions
• Govern learning priorities and drive decisions across OUs
• Track and report program performance to senior leaders
• Support ongoing updates and enhancements to learning content

Senior Manager, Commercial Learning

• Secure modernisation opportunities through existing relationships with direct clients and lift consultants as well as on-portfolio clients through the local branch operation as well as key accounts, convert these opportunities to orders and process through internal booking to handover to operations
• Identify and develop new customers through close networking alongside a pro-active and robust customer visit plan
• Gain the necessary internal safety accreditation to enable site surveys for both modernisation and full replacements to be carried out safely with minimal risk
• Plan sales activity and strategy in conjunction with the Modernisation Sales Director with regard to workload planning and customer analysis

Sales Consultant

Supply Chain

• Coordinate with MOD Operations and project supervisors to understand the logistics needs of each project
• Manage workflow and verify production schedules to maintain seamless operations
• Track and promptly resolve shipping errors or damage to ensure efficient field installation schedules
• Review shipment materials before distribution to ensure everything is on schedule
• Collaborate with transportation systems to facilitate prompt pick-ups and deliveries
• Partner with supply chain operations to consistently meet and exceed customer demands
• Track and report on-time delivery rates to management

Logistics Coordinator

Customer Support

• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud
• Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate
• Work on other tasks as necessary such as elevator phone programming and continuous improvement activities

Customer Service Representative – 2nd Shift

• Assicurare e sovrintendere alle attività di assistenza tecnica e manutentiva e di montaggio
• Supportare le società Partner CEAM collocate in Campania, Puglia, Calabria e Sicilia nell’organizzazione della struttura di assistenza tecnica
• Implementare Processi, Metodi e Strumenti
• Aiutare le società nel raggiungimento dei risultati tecnici di qualità, efficienza ed efficacia

Field Manager – SUD

• Assicurare e sovrintendere alle attività di assistenza tecnica e manutentiva e di montaggio
• Coordinamento e controllo delle attività da parte dei supervisori delle subsidiary
• Supportare le società Partner CEAM nell’organizzazione della struttura di assistenza tecnica
• Implementare Processi, Metodi e Strumenti
• Supportare il raggiungimento dei risultati tecnici di qualità, efficienza ed efficacia

Field Manager – Nord Ovest

• Assicurare e sovrintendere alle attività di assistenza tecnica e manutentiva
• Coordinare e controllare dal punto di vista operativo i supervisori delle subsidiaries
• Supportare le società Partner CEAM in Toscana e nel Lazio
• Organizzazione della struttura di assistenza tecnica composta da supervisori e manutentori/riparatori
• Implementazione di Processi, Metodi e Strumenti

Field Manager

Engineer

• Gérer un portefeuille d'ascenseurs en maintenant de bonnes relations avec les clients existants.
• Servir de contact principal pour la résolution rapide des besoins des clients.
• Développer les ventes de travaux de réparations et de modernisations.
• Utiliser les outils de vente d'Otis pour suivre efficacement les opportunités.
• Mener des négociations commerciales et conclure des contrats.
• Collaborer avec les autres membres de l'équipe.

Ingénieur Commercial Service

• Coordinating activities of a team of six (Florence location) and team of two (Bloomfield location) Supplier Quality Development Engineers driving Supplier improvements, eliminating waste, improving quality, performance and ultimately reducing costs.
• Supporting quality initiatives at Supply base consisting of approximately 130 Suppliers; of which 80% are Domestic and 20% International.
• Defining, implementing and overseeing Quality improvement strategies across the Supply Base.
• Ensuring that our Supplier Quality Manual is properly implemented and maintained throughout the Supply Base.
• Submitting, monitoring and evaluation of responses to corrective actions.
• Qualification of parts throughout the Supply Base using the PPAP process.
• Ensuring appropriate implementation of product changes at Supply Base.
• Resolving issues reported from our customers related to the products manufactured by our suppliers and that they are timely addressed and responses are provided to customers.
• Presenting quality progress to various levels of management at different forums among other activities or projects.
• Managing supplier performance that impact key metrics such as on-time delivery, quality and factory disruption.
• Ensuring the team is delivering on Cost of Poor-Quality projects to positively impact the COPQ KPI.
• Accountable for resolving systemic supplier quality and delivery problems to prevent production & projects interruptions, while ensuring high quality products.
• Support supply chain management activities: supply chain optimization and process improvement initiatives, including participation and action in programs designed for new product introduction or new equipment / factory projects.
• The managing of supplier part compliance and part KPI’s through Process Certification, PPAP and Corrective Action process using lean management tools and culture.

Senior Manager, Supplier Quality – Development

Sales

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on repair and modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues