Otis Elevator Co.

Manager

Lead the upcoming Field Service System (Salesforce) transformation for the US and Canada Support the onboarding of new offices and implement comprehensive processes for rolling out the FSS tool across US and Canada Operating Areas and Territories Provide deployment support: Coordinate & support OT deployments. Engage OTs to complete pre-deployment activities. Support training for OA and OT members. Provide post-deployment reinforcement and support. Champion the program and associated change management efforts. Administrative support: Create New Work Types: Specific Repairs & Open Order. Create New Work Plans/Steps for associated New Work Types. Attach all related documents to Work Plans/Work Types/Units. Create and manage new Skills/Certifications. Administer required hours. Administer resource preferences. Create & update Service Territories as needed. Overall maintenance and support of Field Service application. Operating territory support: Support Shift creation and management. Overall support and training (Service PM’s/Trainers/OT Teams). Collect, document, and promote best practices. Assist in coordination: Work with Global Field Service Admin for enhancements Consolidate OA/OT feedback. Help prioritize bugs & enhancements. Writing requirements, Testing, Pilot, Deployment, Sustain & Support. Communicate & promote new features/enhancements/bug fixes. Develop and communicate standard work/training. KPIs & Reporting: Monitor KPI Dashboard at an OU/OA/OT level. Monitoring scheduling KPI’s for discrepancies & assist with corrections. Develop and communicate standard KPIs and reports. Time & Expense: Monitor Mechanic Submission & Supervisor T&E Approval for any issues or downstream rejections. Support Supervisors in making payroll corrections as needed. Monitor Contract Statuses: Suspensions/Cancellations/NIS/Recaptures Maintenance WO removed/created. Contract conversions to Maintenance Plans. Coordinate with Sales on making corrections as needed.

Manager, Field Service System