Otis Elevator Co.

Analytics Engineer

• Analyze sales, repair, and upgrade performance data to identify trends, opportunities, and risks across the US & Canada field organizations
• Design and develop dashboards, reports, and data visualizations that translate complex data into clear, actionable insights for Sales, Field Operations, and Leadership
• Develop working fluency in the elevator business: unit profiles, component knowledge, contract basics, and the KPIs that drive rep behavior
• Build and maintain data models that support long ‑ term strategy for repair revenue growth, customer conversion, and sales productivity
• Conduct deep ‑ dive analytics on customer behavior, portfolio performance, and service history to recommend targeted upgrade and repair strategies
• Support business case development for new repair programs, pricing initiatives, and process improvements using data ‑ driven insights
• Ensure data accuracy, governance, and integrity across multiple sources
• Contribute to metadata documentation efforts
• Evaluate business processes to identify areas for AI workflow optimization

Business Analytics Engineer

Account Manager

• Retain & Add major customers in Otis fold and handle Key Accounts customers of region
• Drive Share of Wallet Tracking in terms of Key Accounts
• Initiate Customer Relationship Management (CRM) activities for the Key accounts
• Initiate customer events and drive innovative customer contact programmes
• Work closely with Zonal sales teams and drive bookings from major accounts
• Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement
• Partner with all stakeholders in the organization in achieving the goals
• Share new product propositions/applications with regional teams for better market penetration
• Identify techniques and manage product benchmarking in Key Accounts with respect to competition
• Quotation submission to all the enquiries and compete vigorously in the market for winning the order
• Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place
• Remain proactive to customers / employee needs and develop, maintain good business relationship with customers
• Make joint site visits with construction head to meet the customer as well as assess the site condition during the sales process
• Tracking of all customer complaints addressed to MD, GM and Area Manager and responding to them within the stipulated time
• Present the customer complaint status to Regional Head
• Ensure that Weekly / Monthly reporting is forwarded to reporting manager
• Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
• On resolution of the complaint, obtain feedback from the customers.

Key Account Manager

Sales

• Customer Engagement: Proactively engage with clients to showcase and promote our comprehensive range of Otis standard products and services.
• Relationship Building: Cultivate new client relationships while maintaining and nurturing existing ones to expand our customer base.
• Technical Analysis: Assess customer needs through specification and design analysis and formulate a proposal using the Otis solutions.
• Quotation and Pricing: Generate precise proposals and quotes for a full range of new equipment products, ensuring competitive and attractive offers.
• Sales Management: Utilise Otis’ advanced tools to meticulously track opportunities, manage your sales pipeline, and accurately forecast sales outcomes.
• Deal Closure: Conduct effective sales negotiations to close deals successfully, contributing to the growth and success of our business.
• Team Collaboration: Work collaboratively with fellow sales representatives and field colleagues to achieve shared goals and drive team success.

Senior Associate, Sales

Controller

• Execute the monthly close process, including preparation and review of journal entries, account analyses, and account reconciliations, ensuring accuracy and timeliness
• Oversee daily and monthly cash accounting activities, including reconciliation of bank accounts, and ensuring accurate cash reporting
• Provide financial reporting oversight related to AP activities, ensuring accurate expense recognition, proper cutoff, and completeness of liabilities
• Deliver comprehensive balance sheet and income statement fluctuation analysis, providing actionable insights to senior leadership
• Manage special projects, system implementations, and ad hoc financial analysis to meet business and leadership needs
• Serve as a key business partner to field operations and Finance Business Partners, offering guidance on accounting matters and driving informed decision-making
• Maintain and continuously enhance accounting policies, procedures, and standard work documentation to improve consistency and compliance
• Identify and lead process improvement initiatives, driving efficiencies through automation, standardization, and best practices implementation
• Interface with WHQ, Outsource Providers and Regional Offices
• Support controls and Sarbanes Oxley 404 compliance, as well as PwC testing

Accounting Specialist, Controllership

• Generating eLog estimates and proposals for offices through our marketing sales lead pipeline.
• Responsible for making sure the leads are followed up and closed in our systems
• Follow up with on and off portfolio customers who have been contacted by an Otis digital campaign.
• Target market will be low rise buildings and selling our Otis standard model product offerings.
• 1 to 2 unit projects.
• Work closely with the OA Sales Manager to provide NE estimates and proposals to offices where there is bid overflow.
• Project manage all projects sold start to finish.

Senior Associate, New Equipment Sales

Project Manager

• Lead all aspects of a large-scale and complex project, monitors activities, allocates resources, drives strategic planning, and assigns tasks to ensure targets are met
• Identify and participate in process improvements initiatives
• Partner with Local PM to oversee and manage the lifecycle and operational aspects of Skyrise major projects
• Work with internal departments and HRCLC to ensure project completion
• Contribute to the development of project plans, action trackers and delivery schedules
• Focus on identifying project problems and strategizing resolutions
• Ability to travel up to 10%

Senior Project Manager

Director

• Provide leadership for Spare Parts Center operations across Southeast Asia and Australia
• Lead the transformation of regional Parts Centers
• Design and implement standardized organizational structures
• Execute the long‑term APAC Parts Center strategy
• Lead end‑to‑end spare parts operations
• Actively contribute as a member of the APAC Parts Center leadership team
• Own P&L responsibility for SEA and Australia Parts Centers
• Lead, develop, and grow the SEA and Australia Parts Center organizations
• Manage existing business segments while identifying and developing new growth opportunities

Director, AP Spare Parts Center – APAC

• The role is responsible for driving Service Sales performance through effective enquiry generation, persuasive negotiation, and timely AMC (Annual Maintenance Contract) finalization.
• Ensure on‑time AMC renewals while maintaining strong customer engagement and relationship management.
• Supports Service Operations by preparing proposals, agreements, and other contractual documentation with accuracy and compliance.
• Contributes to business growth by developing market (service sales) intelligence, identifying new opportunities, and enhancing overall customer experience.
• Close coordination with field teams (service supervisors & Managers) and customers during site visits, ensuring adherence to SUPRIYA safety standards and protocols.

Executive – Service Sales

Software Engineer

• Contribute to operational performance by providing technical support for OTIS spare parts and ensuring the reliability of associated data
• Analyze technical requests and formalize appropriate responses (for customers, suppliers, internal teams)
• Research technical information to identify parts and handle requests
• Lead analysis of performance indicators (response times, conversion rates, request typologies)
• Propose improvement actions: standardization of items, optimization of supplier selection, enhancement of technical data, etc.
• Assume responsibility for the ETQ scope and monitor product compliance for items overseen by WHQ

Engineering Support Technician

Operations

• Liderar y coordinar la operación administrativa y de delivery, asegurando la correcta planificación, control y ejecución de los procesos operativos, con foco en el desempeño de los distritos, el cumplimiento de KPIs y una comunicación efectiva entre las áreas comerciales, operativas y administrativas.
• Responsable de la coordinación del área administrativa de las localidades.
• Gestiona de manera directa al equipo (presencial y remoto), con el objetivo de promover y difundir procedimientos y buenas prácticas de forma positiva y objetiva, fortaleciendo las capacidades de los equipos locales para que estén cada vez mejor preparados para atender: Finanzas y Cobranzas: tarjetas corporativas, cuentas por pagar, registros, entre otros. Recursos Humanos: administración de personal, relaciones sindicales, capacitación y desarrollo de personas. Área Legal/Jurídica: LGPD, representación legal, documentación y procesos laborales. Soporte a FOD y MASS: capacitaciones obligatorias, estructura de las localidades. Soporte a Ventas y áreas Corporativas: registros en sistemas, análisis y envío de documentación. Atención a fiscalizaciones e auditorías de las localidades. Compras y control de materiales. Administración de la flota vehicular. Contratación y gestión de servicios tercerizados.

Supervisora Administrativa – Operaciones

Sales Engineer

• Provide support to Sales and Project management backend systems, including but not limited to, eLogistics
• Review and provide optimized solution to the costing and technical compliance within the submission time frame
• Assist to conduct training and presentation to internal and external parties
• Conduct site survey and provide recommendation to Sales on the appropriate product to select
• Study the feasible design to cater site situation
• Study technical compliance in accordance to local and/or tender project requirement
• Ensure the ordering can be released in time so that material can reach site on time
• Update the requirement of Sales and Construction function into the system
• Engage with suppliers and supply chain to obtain the best price with equivalent technical application
• Create training material and conduct presentation
• Study and improve the system to increase productivity

Administrative Assistant

• Create and maintain up-to-date customer records (condominiums, companies, public agencies and individuals)
• Register suppliers (companies and freelancers), ensuring compliance with internal policies
• Manage item records (productive and non-productive) and employee records
• Maintain addresses and registration data in corporate systems
• Provide support and guidance to Sales, Purchasing, HR and branch offices on registration procedures and required documentation
• Serve as a point of contact for registration-related inquiries, supporting internal teams and ensuring data quality
• Support internal and external audits by organizing and providing department documentation
• Contribute to monitoring the area’s performance indicators
• Perform tests for system improvements and fixes, supporting continuous improvement initiatives

Financial Planning and Analysis

• Support planning, forecasting, and financial reporting activities for digital technology functions and platforms.
• Aggregate data from technology partners to track and report on Digital product KPIs, ensuring accuracy, consistency, and timely availability for performance monitoring and decision-making.
• Assist with month‑end close activities, including preparation of journal entries, accruals, and cost allocations to ensure accuracy and timeliness.
• Partner with technology and finance teams to develop insights and support decision‑making through data analysis and reporting.
• Support efforts to improve financial processes, reporting quality, and controls across supported areas.

Senior Associate, Digital Technology Finance

Manager

• Overall responsibility of running the Service Function of an Area
• Conceptualize and implement maintenance systems and records
• Develop and improve rapport between customer and company
• Ensure implementation of safety at all levels
• Generate monthly management report on Service Activities

Senior Manager – Area Operations

Solutions Engineer

• Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities
• Achieve measurable reductions in call center talk time and improve work assignments for field staff
• Lead the deployment of Salesforce Field Service Lightning to multiple countries
• Protect the product by implementing standard business processes and practices across locations
• Maintain adherence to a goal of less than 20% system customization
• Continuously assess and optimize the Salesforce platform providing ongoing support for enhancements and improvements