Otis Elevator Co.

Operations

• Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products.
• Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products.
• Drive GeN2 installation efficiency improvements.
• Provide after installation product support.
• Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.)
• Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory.
• Work closely with CLC engineering on design changes, and product upgrade instructions.
• Work with new product development teams to develop documentation, training, & support for new and optimized equipment.
• Point of contact for field personnel with code questions.
• Work with software engineers to develop and implement new features.

Senior Manager, New Equipment Field Ops Support

Project Manager

• Ensure flawless execution of each project by completing on schedule, within budget
• Coordinate all contract activities from project award stage to completion
• Provide progress reviews of projects to ensure consistency with scope
• Communicate with client representatives including general contractors and regulatory agencies
• Work closely with internal sales staff and senior leadership to ensure project success
• Manage billing, consultant and contractors’ payments, and processing RFIs
• Accurately interpret contractual documents and determine costs of changes

• Oversee coordination of activities on multiple modern installation projects
• Ensure efficiency, cost containment, and customer satisfaction
• Complete projects on schedule, within budget, and meet all technical & safety standards
• Coordinate all contract activities from project award to completion
• Provide progress review of projects to ensure consistency with contract documents
• Communicate proactively with multiple client representatives
• Work closely with internal sales staff, superintendents, and senior leadership
• Manage billing, consultant and contractor payments, process RFIs, and optimize change order opportunities
• Accurately interpret construction contractual documents and modifications
• Analyze situations and develop contingencies for estimates

Manager

• Develop and improve corporate global sustainability strategies and policies.
• Lead and support Otis’s climate, energy, waste, water, and circularity initiatives to improve environmental performance.
• Lead annual CDP reporting and support other external reporting including but not limited to CSRD, EcoVadis, the corporate annual voluntary report, etc.
• Analyze and communicate sustainability data, progress, and risks to leadership and stakeholders.
• Evaluate emerging sustainability trends, technologies, and best practices.
• Track progress against targets and identify areas for improvement.
• Support customer, regulatory, and stakeholder environmental and sustainability inquiries.
• Partner with cross-functional teams globally to integrate sustainability across the business.
• Oversee environmental metrics, data quality, and reporting.
• Support factory risk audits.
• Provide expert support for risk assessments, environmental incident investigations, and environmental due diligence related to site selection.

Senior Manager, Environmental & Sustainability

Systems Engineer

• Assist senior field engineers with the installation and commissioning of elevator control systems and associated hardware
• Support integration of elevator systems with building management systems (BMS), access control, and monitoring platforms
• Verify system configuration against engineering drawings, specifications, and customer requirements
• Help diagnose and troubleshoot system-level issues involving hardware, software, networking, and interfaces
• Maintain accurate records including test results, configuration changes, and troubleshooting logs

Systems Engineer Intern

Field Engineer

• Provide technical support and guidance to field associates
• Lead and train field associates on non-Otis escalator equipment
• Ensure compliance with safe work practices in accordance with EH&S standards
• Investigate and resolve critical customer problems
• Interface with internal and external customers for consults
• Monitor field tests, inspections, and reports of escalators
• Assist regions regarding malfunctioning escalator equipment

Regional Field Engineer – Escalators

• Provide strategic direction, transformation, and program management support to various initiatives and system design activities across the Americas region
• Apply Program Management best practices to show progress and impact of Americas initiatives and projects
• Monitor and manage interdependencies, raising risks and issues in time for resolution
• Work closely with functions, OU, OA, and OT leaders to understand business requirements for systems
• Plan, coordinate, and execute support for system definition, testing and implementation
• Coach others on consistent approaches to program management and impact tracking
• Communicate overall transformation status, progress and issues
• Understand Change Management and infuse tactics into the initiatives by coaching initiative leaders
• Create reusable approaches and templates that can be leveraged for smaller efforts
• Generate communications plans, messages, and cascading tools

Senior Manager, Business Enablement

Sales

• Oversee sales strategy including integration of sales growth; pricing analysis and market segment share objectives for assigned Operating Territories
• Refine existing programs and develop & lead new ones to increase sales, awards and bookings
• Work collaboratively with the senior leadership team, general managers and Operating Territory leaders to identify and help execute strategic goals and objectives
• Nurture relationships with existing key customers; consultants; general contractors and be responsible to help develop new ones
• Ongoing coaching, training, and developing sales associates to meet or exceed sales plans
• Develop, maintain, and manage a strong relationship with sub-region leadership including branch managers, branch sales managers and functional leaders within the organization
• Provide direction to continuous improvement initiatives

Senior Manager, Service Sales

• Responsible for Operating Area callback reduction efforts and deploy best practice identified across Operating Areas in the Eastern Region
• Develop strategic plans to reduce callbacks and COPQ by creating, analyzing and distributing Key Process Indicators (KPI) reports including customer feedback, quality and financial metrics
• Work with field service to improve quality of Installation Process
• Responsible for Field Turnback (FTB) management, focusing on timely provision of FTB data with aim to reduce the Identification phase to necessary minimum.
• Oversee Cancellation and Customer Experience
• Understand customer experience through follow up KPI Support analysis by applying Continuous Improvement tools
• Participate in Product Safety investigation and work closely with regional team achieving planned PASS closing ratio
• Follow up PUI completion plans and labor cost with Operating Territories
• Identify and Develop Quality skills/talent across Operating Areas field organizations
• Coordinate cross-functional teams to drive Relentless Root Cause Analysis (RRCA) on quality issues.
• Take responsibility for identifying and leading key defect solutions to conclusion within the organization that may originate from the factories, Service Centers, Suppliers and/or the Field
• Lead resolution of customer and major field quality issues, escalate where appropriate.
• Participate in internal customer board meetings to help product team prioritize on quality improvement programs.
• Create presentations on status of projects, product quality, reliability and/or safety issues and present to senior management
• Some travel may be required

Senior Manager, Field Quality

Customer Success Manager

• Responsible for the management, quality, analysis, and lead of Global CRM system
• Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders
• Manage Key Relationships with Business and Technical Stakeholders
• Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality
• Promote continuous improvement by identifying automation opportunities and process enhancements
• Ensure adherence to IT security policies, data privacy regulations, and compliance standards
• Collaborate with cross-functional teams to address complex technical challenges

Global CRM Sustain & Operations Lead

Account Executive

• Price, quote and sell modernisation projects to financial targets in Scotland
• Secure modernisation opportunities through relationships with clients
• Identify and develop new customers through networking
• Plan sales activity and strategy with Modernisation Sales Director

Modernisation Sales Consultant

Sales Development Rep

• Qualify inbound and outbound leads to ensure they meet established criteria.
• Gather essential information regarding the lead’s needs, budget, timeline, and decision-making structure.
• Maintain accurate records of all lead interactions and activities in the CRM system.
• Conduct timely outreach to new leads, ensuring prompt follow up.
• Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team.
• Partner closely with Sales to ensure qualified leads progress effectively into opportunities.

Associate, Repair Sales Development Representative

• Qualify inbound and outbound leads to ensure they meet established criteria before routing them to sales representatives
• Maintain accurate, detailed, and up to date records of all lead interactions in the CRM system
• Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression
• Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team
• Nurture leads not yet ready to engage in a sales conversation, building rapport and developing long-term interest
• Partner closely with Sales to ensure qualified leads progress effectively into opportunities
• Collaborate with Marketing to share insights on lead quality and campaign performance

Associate, NE Sales Development Rep

• Lead the strategy, performance, and development of the Sales Development Representative (SDR) team
• Optimize lead qualification processes, improve conversion rates, and ensure alignment between Marketing and Sales
• Drive operational excellence and ensure transparency and accountability throughout the lead lifecycle
• Foster a culture of accountability, collaboration, and continuous learning

Senior Supervisor, Sales Development

• Qualify inbound and outbound leads to ensure they meet established criteria before routing them to the appropriate sales representative.
• Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression.
• Partner closely with Sales to ensure qualified leads progress effectively into opportunities, supporting movement to proposal stages.

Senior Manager, New Equipment Field Ops Support

Project Manager

Project Manager

Senior Manager, Environmental & Sustainability

Systems Engineer Intern

Regional Field Engineer – Escalators

Senior Manager, Business Enablement

Senior Manager, Service Sales

Senior Manager, Field Quality

Global CRM Sustain & Operations Lead

Modernisation Sales Consultant

Associate, Repair Sales Development Representative

Associate, NE Sales Development Rep

Senior Supervisor, Sales Development

Associate, Mod Sales Development Rep