Otis Elevator Co.

Administration

• Work closely with engineering and product management leads to design and configure estimating and ordering system product logic
• Manage factory product cost, labor, and local purchases configuration
• Coordinate system enhancements and bug resolution via ServiceNow ticket system
• Support testing for quarterly global system releases and manage issue resolution
• Serve as the product subject matter expert and support functional groups
• Drive continuous improvement of eLog and product simplification
• Support eLogistics product training and manage product help files

Product & Cost Administrator

Engineer

• Carry out 100% of the elevator maintenance and service visits of the units within your territory
• Work within your defined geographical area/territory, managing the portfolio of elevators within it
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
• Carry out minor repairs to achieve continual operation
• Liaise directly with the customer while on site to build a good working relationship.

Repair Engineer

Account Manager

• Actively participate in the local Operating Unit's executive committee.
• Build and maintain strong relationships with business stakeholders to understand their objectives, challenges and technology needs.
• Serve as the liaison between business teams and global digital teams, translating business requirements into technical solutions.
• Collaborate with internal teams to design and develop digital solutions aligned with business objectives.
• Regularly communicate project progress, key milestones and associated risks to stakeholders and management.
• Identify potential risks related to digital projects and work cross-functionally to develop mitigation strategies.

Business Relationship Manager

Sales Operations Manager

• Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives
• Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing
• Coordinate all material deliveries and issuing purchase orders
• Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team
• Responsible for the hire and onboarding of new team members
• Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment
• Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
• Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Senior Manager, Service Sales & Operations

Sales

• Supports the day-to-day administration, adoption, and continuous improvement of sales tools and processes
• Provides operational support to sales teams, analyzes adoption and performance data
• Assists with training and communications, and works with cross-functional partners to resolve issues
• Develops and maintains reports and dashboards related to sales tool usage and adoption
• Partners with Sales Operations, Enablement, and Digital/DT teams to support ongoing initiatives

Global Sales Excellence Specialist

Operations

• Serve as the sole on-site Supervisor for our New Hampshire office
• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Senior Ops Manager, Repair & Modernization

• Generate leads, opportunities, Provide Design Solution to meet the customer requirement, orders and contracts to meet the sales budget.
• Document customer information’s in CRM & responsible of gathering relevant information from Market including timely/accurate reporting.
• Proactively develops and creates customer relationships in his/her area of responsibility.
• Visit job sites, meet with builders, architects, and property owners to present elevator solutions.
• Prepare, request technical solution from Application Engineering team and submit technical and commercial proposals and tenders; participate in pre-bid discussions and negotiation meetings.
• Hands on internal ERP tool, prepare quotations, proposals, and tender documents in coordination with the sales manager, and ensure timely and accurate processing of received orders.
• Interact on Technical USPs, coordinate for price with Manager, take help from manager and close contracts to meet monthly/quarterly sales targets.
• Collaborate with the Construction Department to ensure effective contract management and smooth project execution.
• Ensure timely resolution of customer complaints, upholding service excellence and customer satisfaction through interaction with departmental teams.
• Collaborate with other department on post order management, coordinate with factory/SCM and technical teams for order placement and ensure payments are collected.
• Should have the ability to understand the financial management viz Invoice/PI, Collections etc.

Executive NE Sales

• carry out breakdown and repair work on all escalators within the portfolio
• ensure continual operation of escalators
• manage the escalator portfolio within the London Underground network
• respond proactively to fix breakdowns, aiming for first time fix
• liaise directly with customers on site to build working relationships

Maintenance Engineer – Nights

Project Manager

• Oversee coordination of activities on multiple new equipment installation projects
• Ensure efficiency, cost containment, and customer satisfaction on multiple new construction projects
• Deliver first-in-class customer service
• Coordinate all contract activities from project award stage to customer handover
• Provide regular updates on project progress
• Communicate with representatives concerning project design, preparations, and scheduling
• Perform construction process duties including managing billing, owner/contractor payments, vendor load up, and receivables
• Accurately interpret construction contractual documents and contract modifications

Director

• Lead and operate a 24x7x365 GSOC serving enterprise IT and OT environments
• Define and execute the GSOC strategy
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and operational metrics
• Drive continuous improvement of advanced technologies (SIEM, SOAR, UEBA, XDR)
• Lead the global Digital Forensics and Incident Response (DFIR) program
• Define and execute a multi-year roadmap for incident response
• Build, mentor, and retain high-performing global teams across DFIR, DLP, and eDiscovery functions
• Act as a senior advisor to executive leadership during major cyber incidents
• Oversee the end-to-end incident response lifecycle
• Lead and continuously improve the GSOC
• Establish and test cyber incident response playbooks and tabletop exercises
• Lead advanced digital forensic investigations involving endpoints, cloud, identity systems, and network environments
• Ensure forensic readiness, evidence preservation, and chain-of-custody standards are maintained
• Partner with Legal, HR, and Compliance on internal investigations
• Oversee enterprise Data Loss Prevention (DLP) and insider risk programs
• Manage strategic relationships with Managed Security Service Providers (MSSPs) and digital forensics vendors
• Drive adoption and optimization of security technologies

Senior Director of Digital Forensics – Incident Response

• Consider market segmentation and territorial allocation of sales executives
• Finalize sales strategies of MOD and BEX for each member
• Follow up on results
• Promote existing and new products to increase market coverage
• Liaise with Head Office to implement sales procedure policies and prices
• Review and analyze submission of special/major tenders
• Liaise with customers regularly on projects from enquiry to handover to ensure satisfaction

Sales Manager

General

• Effectuer l’intégralité des visites d'entretien et de maintenance des ascenseurs de votre périmètre d’affectation
• Travailler dans la zone géographique définie, en gérant le portefeuille d'ascenseurs qui s'y trouve
• Réagir de manière proactive et rapide pour réparer les pannes, en s'efforçant d'obtenir une première réparation
• Effectuer des réparations mineures pour assurer un fonctionnement continu
• Assurer la liaison directe avec le client sur place afin d'établir une bonne relation de travail

Technicien de Maintenance

• Incorporarse a un programa formativo especializado dirigido a personas interesadas en desarrollar su carrera profesional en el sector de la elevación
• Combinar formación teórica y práctica
• Obtener la certificación oficial como técnico/a de mantenimiento de ascensores

Técnico de Ascensores – Programa Formativo

Analyst

• Conducting RFP/RFQ exercises for NE/MOD ROBUST contracts in collaboration with NAA field local offices
• Presenting FSC determined material source & defined pricing proposals
• Preparing purchase orders (PO) for ROBUST systems & sub-systems
• Ensuring supplier compliance with Otis Terms and Conditions
• Managing material logistics to ensure on-time deliveries
• Compiling price proposals, financial reports, and analyses to support price reasonableness
• Participating in process improvement activities for quality and productivity

Equipment and Modernization Souring Analyst

• Responsabilità dell’attività di gestione e recupero crediti del portafoglio clienti situati nel Sud Italia
• Coordinamento funzionale della forza vendite e dei credit collectors
• Analisi periodica dello scaduto dell’Area
• Valutazione creditizia dei Clienti
• Definizione di azioni condivise con la Direzione
• Monitoraggio e sviluppo dei piani di rientro negoziati con il Cliente
• Attività di sollecito telefonico degli insoluti per particolari Clienti
• Negoziazione di piani di rientro
• Visita del Cliente affiancando il Venditore di riferimento
• Riunioni periodiche con la forza vendita e i credit collectors