Otis Elevator Co.

Insurance

• Review and negotiate insurance and indemnity provisions in customer, vendor, and subcontractor contracts specific to U.S. and Canadian jurisdictions
• Ensure alignment with Otis’s corporate insurance program and local regulatory requirements
• Collaborate with Legal, Procurement, Operations, and Risk Management teams to advise on insurance-related contract terms
• Coordinate with brokers and insurers to obtain certificates of insurance, endorsements, and policy documentation
• Support claims and litigation teams by identifying contractual obligations and insurance coverage triggers
• Maintain clause libraries and templates tailored to U.S. and Canadian operations
• Monitor changes in insurance regulations and industry standards across both countries
• Provide training and guidance to internal teams on insurance contract best practices
• Enroll Otis in Contractor or Owner-controlled insurance programs (CCIP/OCIP Enrollment)

Contracts Specialist, Insurance

Communications

• Responsible for maintaining the company’s internal communications channels
• Develop and implement creative, strategic, on-brand communications content and materials across various channels
• Key contributor to the global Internal Communications Center of Expertise (CoE)
• Partner closely with the global External Communications CoE
• Develop content in support of project-specific communications plans
• Serve as strategic communications counsel to various stakeholders
• Oversee governance, maintenance, and evolution of enterprise internal communications channels
• Leverage analytics to measure effectiveness and engagement of internal communications

Internal Communications Specialist

Vice President

• Develop and execute a comprehensive government relations strategy that supports Otis’ business priorities and growth objectives and advances Otis’ policy priorities.
• Provide timely and strategic counsel to the Chair, CEO & President, the President of Otis U.S. & Canada, and other ELT members on policy developments and political trends impacting the business.
• Serve as the primary liaison with federal, state, and local government agencies, trade associations, and regulatory bodies to build relationships and influence.
• Support international initiatives as needed.
• Lead advocacy efforts on key issues including building and safety codes, infrastructure spending, modernization, digital innovation, trade, and workforce development.
• Oversee and ensure strict adherence to all U.S. federal and state lobbying, ethics, and campaign finance laws.
• Strategically manage the Otis Political Action Committee (PAC) activities.
• Select, retain, and manage external lobbyists, consultants, and trade associations, building and maintain strong relationships with policymakers, and industry influencers.
• Monitor, analyze, and communicate the impact of proposed and enacted U.S. public policy on Otis’ operations and financial performance to internal business leaders.
• Collaborate with internal teams (Legal, Compliance, Communications, and Business Units) to ensure consistent messaging and policy alignment.
• Represent Otis at industry forums, conferences, and public hearings.

Vice President – Chief Government Relations Officer

Operations

• Gain hands-on experience in Field Operations through meaningful projects
• Collaborate with teams to service existing elevators and escalators, install new elevators and escalators, and modernize elevators
• Develop field supervision, operations, communication, and business acumen skills

Field Operations Intern, Summer 2026

Sales

• Provide hands-on experience through meaningful projects
• Support growth in servicing, installing, and modernizing elevators
• Collaborate in a team environment focused on customer needs

Sales Interns, Summer 2026

Financial Planning and Analysis

• Lead and support GBS finance transformation initiatives by designing, implementing, and maintaining global internal processes, controls, and governance frameworks.
• Partner closely with Finance Business Partners and GBS stakeholders to manage activities such as invoicing, billing, monthly reporting, and variance analysis.
• Track and monitor actual savings, FTE impacts, and financial outcomes associated with GBS transformation efforts.
• Develop and maintain global process maps, workflows, and documentation to ensure consistency and transparency across regions.
• Prepare and support management reporting and executive presentations, providing insights and recommendations based on financial data.
• Generate and distribute monthly standard reports to key stakeholders, ensuring accuracy and timeliness.
• Assist with regional reconciliations and ensure alignment with global finance standards and practices.
• Understand and support the IMS (Integrated Management System) and invoicing processes to ensure smooth financial operations.

Finance Manager

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for service colleagues
• Lead process workshops and ensure adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems with service performance
• Assess improvement opportunity patterns and determine solutions

Associate Regional Field Operations Manager

• Drive field efficiency and quality improvements to meet labor and material margin plans
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
• Lead O hour initiatives for territory
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
• Provide on-going training, development, and leadership to the Maintenance operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of service in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non- Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and training

Senior Manager, Northeast Service Operations

Project Manager

• Ensure that each project is completed in a timely manner on schedule, within budget, and meets all technical and financial standards, regulatory compliance requirements, and customer expectations
• Coordinate all contract activities from the project award stage to completion of the elevator and escalator installation and/or modernization
• Provide a progress review of projects to ensure that contract documents are consistent with the required scope of the project
• Communicate with general contractors, owners, building managers, architects and designers, and state and local authorities and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment
• Work closely with the internal sales staff, superintendents, and senior leadership to ensure a successful project from both the financial and customer perspectives
• Perform customary construction process duties that include managing billing, consultant and contractors’ payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage

Project Management Trainee

• Meeting with customers to ensure obligations and expectations are achieved
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules, and callback rates
• Managing labor and material investments within budget

Field Operations Trainee

Supply Chain

• Own the Strategy: Design and deploy global travel procurement strategies using market intelligence and best-in-class tools
• Drive Compliance & Savings: Maximize use of approved travel management companies, reduce personal card usage, and hit annual productivity targets
• Lead Globally: Chair a cross-functional global travel council to shape policy, pricing, and supplier relationships
• Negotiate & Optimize: Lead RFQs, supplier negotiations, and contracting to secure discounts and reduce spend
• Define KPIs: Establish clear metrics—advance booking adherence, class-of-service compliance, rebate maximization, and regional/global savings
• Analyze & Present: Use Excel and travel analytics tools to extract insights and present recommendations to leadership
• Collaborate & Improve: Conduct regular reviews with travel partners to ensure continuous improvement and alignment with Otis’ standards

Director, Supply Chain – Global Travel

Public Relations

• Lead storytelling for our various internal customers including our sales teams, mechanics, functions and executive leadership teams
• Create weekly content for Viva Engage (internal social media) to showcase our wins through the colleague and customer voice
• Create a monthly internal email newsletter with a roundup of shared content, highlighted in a fun, light-hearted and informal tone
• Support the corporate brand team on a number of projects that support our internal customers including email campaigns, social media and internal SharePoint sites
• Look for ways to keep colleagues engaged and inspired through timely and consistent communications
• Develop and manage an editorial calendar to organize employee communications content for the company intranet, and other necessary platforms

Communications & PR Intern – Fall 2025

• Ensure flawless execution of each project by completing on schedule, within budget, and meets all technical & safety standards
• Coordinate all contract activities from the project award stage to completion
• Provide a progress review of projects to ensure that contract documents are consistent with the required scope
• Proactively communicate with multiple client representatives concerning project design and scheduling
• Work closely with internal teams to ensure successful project outcomes
• Manage billing, consultant and contractors’ payments, and processing RFIs
• Accurately interpret construction contractual documents
• Assist in developing contingencies for estimates

Field Project Manager

• Ensure flawless execution of each project by completing on schedule, within budget, and ensure all technical & safety standards, regulatory compliance requirements, and customer expectations are met
• Deliver first-in-class customer service and adhere to Otis’ Absolutes
• Coordinate all contract activities from the project award stage to customer handover and financial close of the project
• Work closely with the Otis sales and field operations team to ensure the elevator and escalator installation is completed in accordance with all contract documents and is consistent with the required scope of the project
• Provide regular updates on the progress of the projects to branch, regional and Sr. leadership
• Proactively communicate with multiple representatives including general contractors, owners, building managers, architects and designers, State and Local authorities and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment
• Perform construction process duties including managing billing, owner / contractors’ payments, vendor load up and receivables, processing RFIs and optimizing change order opportunities, and maximizing project cash coverage
• Accurately interpret construction contractual documents and contract modifications to determine cost of such change
• Read and review architectural and structural drawings
• Accurately analyze situations and assist in developing contingencies for estimates

• Ensure flawless execution of each project by completing on schedule, within budget, and meets all technical & safety standards
• Coordinate all contract activities from project award stage to completion
• Proactively communicate with multiple client representatives concerning project design and scheduling
• Work closely with internal staff to ensure successful project execution
• Manage billing, consultant and contractors’ payments, processing RFIs, and maximizing cash coverage

• Data collection, reporting, and reconciliation
• Creating presentations and handling various ad hoc tasks
• Learning new skills and understanding corporate finance
• Engaging with different projects matched to interests and business requirements
• Working 40 hours a week during the summer months

Field Finance Intern

• Ensure flawless execution of each project by completing on schedule, within budget, and meets all technical & safety standards, regulatory compliance requirements, and customer expectations
• Coordinate all contract activities from the project award stage to completion or project and provide a progress review of projects to ensure that contract documents are consistent with the required scope of the project
• Proactively communicate with multiple client representatives including general contractors, owners, building managers, architects and designers, State and Local authorities, and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment
• Work closely with the internal sales staff, superintendents, and senior leadership to ensure a successful project from both the financial and customer perspectives
• Candidate should be versed in contract writing & administration and will perform customary construction process duties that include managing billing, consultant and contractors’ payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage
• Accurately interpret construction contractual documents and contract modifications to determine cost of such change
• Accurately analyze situations and assist in developing contingencies for estimates

Business Analyst

• Partner with the field business to capture functional and non-functional requirements for development and deployment of the Salesforce platform in alignment with Tier 1 Field Service strategy
• Lead JAR sessions with key business stakeholders and technical experts to collectively define and capture project requirements and business needs
• Turn requirements into user stories working with Solution Architects and Product Owners
• Provide input into backlog planning and grooming partnering with the Technical Product Owner
• Support test case creation to support the QA team and ensure solution meets requirements
• Lead discovery sessions with business stakeholders to capture the functional requirements
• Elicit input from solution architects to groom the solution as a user story for development
• Meet with Technical Architects and dev leads to provide clarity on the requirement
• Work with PO to support backlog grooming and sprint planning
• Conduct product iteration demos to elicit feedback on solution and capture change requests
• Partner with QA team for test case creation and ensure alignment with business requirements
• Organize and support UAT activities
• Provide support for deployments with training content and sessions

Senior Business Analyst, Salesforce

Manager

• Responsible for design, efficiency, and effectiveness of service catalog solutions
• Create, maintain, and distribute information about available services and how they can be accessed
• Minimize barriers for users to access entitled services while controlling IT administration resources
• Collaborate with Service Owners to gather and update information ensuring a consistent source of truth
• Gather and document detailed user requirements for new/modified catalog items; add/update ideas and stories in ServiceNow; attend SCRUM meetings
• Establish repeatable, efficient processes to create, modify, or remove catalog items
• Continuously monitor catalog effectiveness and identify areas for improvement
• Communicate catalog changes and updates to impacted stakeholders
• Monitor and report on usage and effectiveness of the service catalog and track KPIs for CI initiatives
• Identify and analyze process inefficiencies and collaborate with ITSM Practitioners to design and implement process improvements using CI methodologies

Senior Manager, ITSM Service Catalog Owner

Lead the upcoming Field Service System (Salesforce) transformation for the US and Canada Support the onboarding of new offices and implement comprehensive processes for rolling out the FSS tool across US and Canada Operating Areas and Territories Provide deployment support: Coordinate & support OT deployments. Engage OTs to complete pre-deployment activities. Support training for OA and OT members. Provide post-deployment reinforcement and support. Champion the program and associated change management efforts. Administrative support: Create New Work Types: Specific Repairs & Open Order. Create New Work Plans/Steps for associated New Work Types. Attach all related documents to Work Plans/Work Types/Units. Create and manage new Skills/Certifications. Administer required hours. Administer resource preferences. Create & update Service Territories as needed. Overall maintenance and support of Field Service application. Operating territory support: Support Shift creation and management. Overall support and training (Service PM’s/Trainers/OT Teams). Collect, document, and promote best practices. Assist in coordination: Work with Global Field Service Admin for enhancements Consolidate OA/OT feedback. Help prioritize bugs & enhancements. Writing requirements, Testing, Pilot, Deployment, Sustain & Support. Communicate & promote new features/enhancements/bug fixes. Develop and communicate standard work/training. KPIs & Reporting: Monitor KPI Dashboard at an OU/OA/OT level. Monitoring scheduling KPI’s for discrepancies & assist with corrections. Develop and communicate standard KPIs and reports. Time & Expense: Monitor Mechanic Submission & Supervisor T&E Approval for any issues or downstream rejections. Support Supervisors in making payroll corrections as needed. Monitor Contract Statuses: Suspensions/Cancellations/NIS/Recaptures Maintenance WO removed/created. Contract conversions to Maintenance Plans. Coordinate with Sales on making corrections as needed.

Contracts Specialist, Insurance

Internal Communications Specialist

Vice President – Chief Government Relations Officer

Field Operations Intern, Summer 2026

Sales Interns, Summer 2026

Finance Manager

Associate Regional Field Operations Manager

Senior Manager, Northeast Service Operations

Project Management Trainee

Field Operations Trainee

Director, Supply Chain – Global Travel

Communications & PR Intern – Fall 2025

Field Project Manager

Field Project Manager

Field Project Manager

Field Finance Intern

Field Project Manager

Senior Business Analyst, Salesforce

Senior Manager, ITSM Service Catalog Owner

Manager, Field Service System