Senior Ops Manager, Repair & Modernization

Otis Elevator Co.

Manage modernization and repair operations for Otis Elevator's New Hampshire office. Ensure safety and quality while training field staff and leading operational efforts.

Posted 7/16/2026full-timeManchester • Maine, New Hampshire • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and communication skills while effectively managing field operations and ensuring employee safety and service quality. Possesses a solid understanding of resource allocation, technical support, and customer service within a team-oriented environment.

Highest-signal resume keywords

Leadership ExperienceField Employee Safety ManagementResource AllocationTechnical SupportCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Operations ManagementRoute SchedulingTraining and EducationRepair Order AuthorizationEfficiency Improvement

Soft Skills

Excellent Communication SkillsTeam-OrientedDynamic Environment Adaptability

Tools & Technologies

Computer SkillsBusiness Acumen

Certifications & Qualifications

Driver's License

Industry Keywords

Elevator Industry Experience

About the role

Key responsibilities & impact

Serve as the sole on-site Supervisor for our New Hampshire office
Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, managing route schedules and callback rates
Understand how to provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and tracking completion
Lead change toward better efficiency and communication

Requirements

What you’ll need

High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
Experience working with a team of technicians is required
Leadership experience is required
Elevator industry experience is desired, but not required
Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
Travel is required within your territory, driver’s license as required for your territory

Benefits

Comp & perks

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities