Executive – Service Sales

Otis Elevator Co.

Responsible for driving Service Sales performance at Otis through effective enquiry generation and maintaining strong customer relationships. Supports business growth by developing service sales intelligence and enhancing customer experience.

Posted 6/5/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The role is responsible for driving Service Sales performance through effective enquiry generation, persuasive negotiation, and timely AMC (Annual Maintenance Contract) finalization.
Ensure on‑time AMC renewals while maintaining strong customer engagement and relationship management.
Supports Service Operations by preparing proposals, agreements, and other contractual documentation with accuracy and compliance.
Contributes to business growth by developing market (service sales) intelligence, identifying new opportunities, and enhancing overall customer experience.
Close coordination with field teams (service supervisors & Managers) and customers during site visits, ensuring adherence to SUPRIYA safety standards and protocols.

Requirements

What you’ll need

Diploma or bachelor’s degree in electrical, Mechanical, or Electronics Engineering.
3 to 8 years of experience in AMC (Annual Maintenance Contract) sales and direct customer service, with a strong track record of customer engagement and retention.
Proven negotiation skills, with the ability to build trust and positively influence customer decisions.
Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs, ensuring high levels of satisfaction.
Effective Interpersonal Skills: Builds positive relationships through clear communication, active listening, and respect for diverse perspectives.
Collaboration & Teamwork: Works seamlessly with cross-functional teams, fostering cooperation to achieve shared goals.
Results-Driven Approach: Focuses on achieving targets and delivering outcomes with a sense of urgency and accountability.
Adaptability & Proactive Attitude: Responds positively to change, anticipates challenges, and takes initiative to address issues before they escalate.

Benefits

Comp & perks

Real Impact from Day One
Structured Learning & Growth
Global Exposure, Local Opportunities
People-First Culture
Career Paths for Every Ambition
Work on Innovation That Matters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AMC salesproposal preparationcontractual documentationcustomer engagementmarket intelligencenegotiation

Soft Skills

customer-centric mindsetinterpersonal skillscollaborationteamworkresults-driven approachadaptabilityproactive attitude

Certifications

diploma in electrical engineeringbachelor's degree in mechanical engineeringbachelor's degree in electronics engineering