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Engineering Support Technician
Otis Elevator Co.Technical Support Engineer at Otis providing support for spare parts and ensuring data reliability. Analyzing technical requests and improving processes in collaboration with international engineering teams.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical supportdata analysisspare parts managementobsolescence managementperformance indicators analysisstandardizationsupplier selection optimizationtechnical database managementelectrotechnical engineeringmechanical engineering
Soft Skills
communicationleadershipproblem-solvinganalytical thinkingcollaboration
Tools & Technologies
ETQmodernization kitstechnical information systems
Industry Keywords
operational performanceengineering environmentstechnical requestsproduct compliancerequest typologies
About the role
Key responsibilities & impact- Contribute to operational performance by providing technical support for OTIS spare parts and ensuring the reliability of associated data
- Analyze technical requests and formalize appropriate responses (for customers, suppliers, internal teams)
- Research technical information to identify parts and handle requests
- Lead analysis of performance indicators (response times, conversion rates, request typologies)
- Propose improvement actions: standardization of items, optimization of supplier selection, enhancement of technical data, etc.
- Assume responsibility for the ETQ scope and monitor product compliance for items overseen by WHQ
Requirements
What you’ll need- Education: Bac+2 to Bac+5 (IUT / IUP) in electrotechnical engineering, mechanical engineering, or industrial methods
- 5–10 years of experience in a technical environment (technical support, engineering, methods, drafter/designer, foreman, etc.)
- Good knowledge of engineering environments
- Strong understanding of spare parts management and obsolescence issues
- Familiarity with modernization kits/packages
- Experience managing technical databases and performing data analysis
Benefits
Comp & perks- Opportunities for training and professional development
- Global team events
- Employee Scholar Program to support educational pursuits