Key Account Manager

Otis Elevator Co.

Key Account Manager handling major customer accounts and driving sales growth in the elevator industry. Collaborating with teams and managing key accounts to enhance customer relationships and profitability.

Posted 6/6/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Retain & Add major customers in Otis fold and handle Key Accounts customers of region
Drive Share of Wallet Tracking in terms of Key Accounts
Initiate Customer Relationship Management (CRM) activities for the Key accounts
Initiate customer events and drive innovative customer contact programmes
Work closely with Zonal sales teams and drive bookings from major accounts
Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement
Partner with all stakeholders in the organization in achieving the goals
Share new product propositions/applications with regional teams for better market penetration
Identify techniques and manage product benchmarking in Key Accounts with respect to competition
Quotation submission to all the enquiries and compete vigorously in the market for winning the order
Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place
Remain proactive to customers / employee needs and develop, maintain good business relationship with customers
Make joint site visits with construction head to meet the customer as well as assess the site condition during the sales process
Tracking of all customer complaints addressed to MD, GM and Area Manager and responding to them within the stipulated time
Present the customer complaint status to Regional Head
Ensure that Weekly / Monthly reporting is forwarded to reporting manager
Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
On resolution of the complaint, obtain feedback from the customers.

Requirements

What you’ll need

BE and MBA with 10-12 years in Elevator industry
Excellent Communication & Interpersonal skills
Assertive, Proactive, Result oriented and Self-starter
Ability / Confidence to handle high profile Key Customers

Benefits

Comp & perks

Opportunities for training and resources
Employee Scholar Program for degrees or certification programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationInterpersonal skillsAssertiveProactiveResult orientedSelf-starter

Certifications

BEMBA