OpenLoop

Marketing

• Build and Lead: Establish the eComm marketing organization and manage a high-performing team of performance marketers, creatives, and analysts.
• Channel Management: Execute and manage complex campaigns across multiple channels, including Meta, Google, and Affiliates.
• Life Cycle Marketing: Own the full customer journey, including email, SMS, and abandoned cart recovery strategies.
• Creative Iteration: Manage designers in the production of high volumes of video and static imagery, feeding performance data back into the creative cycle to optimize results.
• Advanced Analytics: Build and manage the analytics infrastructure using Media Mix Modeling (MMM), incrementality testing, and other advanced statistical models.
• AI Integration: Run end-to-end marketing operations using AI to drive efficiency and innovation.
• Strategic Growth: Own demand generation analytics and "activation" campaigns to drive revenue from new customers.
• Collaboration: Partner cross-functionally within our relatively flat organizational structure to bring new ideas to the table.

VP, Marketing, eComm

Sales

• Drive Revenue from Health Systems via Referral partnerships
• Own vertical performance driving forecasting, exceeding goals for both new-account generation and activation of patient referrals
• Position OpenLoop as a leading health system partner solution to extend care delivery
• Inform Health system go to market and operational infrastructure
• Work cross-functionally to ensure clinical, product, operations, and customer support are all informed

Director of Sales, Health Systems

Risk

• Build and own OLH’s resilience program from the ground up such as BIA, critical service mapping, crisis playbooks, tabletop exercises, recovery testing, and resilience metrics.
• Build and own the third-party risk management program — designing the multi-domain tiering model, managing concentration and fourth-party risk
• Work cross-functionally with the CTO, EVP of Engineering, and senior technology leadership to ensure uptime commitments are met
• Partner with IT and Engineering to evaluate, implement, and validate resilience and backup technologies — ensuring recovery capabilities are engineered into the platform, not bolted on.
• Lead SaaS governance in partnership with IT, Security, and Engineering — establishing intake controls, usage visibility, and lifecycle management for SaaS applications across the enterprise.
• Partner with IAM on vendor identity governance — ensuring vendor identities, privileged access, and identity lifecycles are managed, reviewed, and terminated appropriately.
• Manage data security and data lifecycle requirements with third parties, ensuring vendors handling OpenLoop data meet access control standards.
• Negotiate and advise on contract security, privacy, and continuity requirements in partnership with Legal and Procurement.
• Serve as a strategic leader beyond your direct programs — contributing working knowledge and executive judgment across Data & AI Governance, Enterprise Risk, Security GRC, and Identity Governance initiatives.
• Present regularly to executive leadership and support board-level reporting on resilience readiness, third-party risk posture, and broader GRC health.
• Plan, facilitate, and run executive-level tabletop exercises and crisis simulations that test organizational readiness towards strong improvements.
• Contribute to GRC strategic planning, OKR development, cross-program integration, and organizational design as a senior member of the GRC leadership team.
• Other duties as assigned.

Senior Director, Business Resilience & Third-Party Risk

Product Manager

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Staff Product Manager

Events

• Build & Scale Systems: Design and ship production-grade applications across the stack
• Lead Integrations: Architect and implement partner integrations across diverse healthcare systems
• Data Pipelines: Develop secure pipelines to ingest and synchronize clinical data
• AI Enablement: Support integration of AI/LLM-powered services into core workflows
• Cross-functional Execution: Partner with product, engineering, and clinical teams to deliver end-to-end solutions

Senior Software Engineer

Account Executive

• Own the full sales cycle from prospecting to close while building a predictable pipeline.
• Conduct product demos and speak knowledgeably about our technology.
• Proactively source and engage new clients through research and outreach.
• Partner with prospects to tailor solutions to their needs.
• Negotiate contracts and focus on high-margin revenue.
• Act as a liaison between market feedback and product development teams.

Enterprise Account Executive

Recruitment

• Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline.
• Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.).
• Works directly with clients to understand their staffing needs and deliver accordingly.
• Attract candidates using various sources such as social media, internal referrals, etc.
• Successfully meet established metrics for recruiting and delivering results.
• Demonstrate enthusiasm for communicating our company’s vision and mission.
• Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency.
• Act as a liaison between OpenLoop clinicians and our internal client representatives.
• Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs.
• Other duties as assigned.

Clinical Recruiter

Compliance

• Build & lead the function: Stand up the Compliance organization (Healthcare Compliance, Pharmacy Compliance, Monitoring & Testing). Establish vision, staffing plan, budget, and success metrics.
• Own the risk framework: Implement an enterprise compliance risk assessment (ECRA) that identifies the top risks, quantifies impact/likelihood, sets risk appetite, and produces a prioritized quarterly remediation roadmap.
• Policy & control architecture: Create a lean, living library of policies, standards, and SOPs mapped to legal and regulatory obligations (HIPAA/HITECH, state privacy, state practice of medicine, telehealth/telepharmacy rules, CLIA, FDA/FTC/DEA touchpoints as applicable). Ensure version control, ownership, and training coverage.
• Monitoring, testing, & reporting: Establish continuous monitoring, internal audits, and issue management workflows.
• Product & growth enablement: Embed compliance into product development, launch gates, marketing/advertising, vendor onboarding, and new market entry. Be a consultative partner who accelerates smart bets and blocks only what’s truly high-risk.
• Incident readiness & response: Coordinate with Security and Privacy (under the CISO) and Legal on investigations, breach response, regulator engagement, and consumer communications. Lead post-incident lessons learned.
• Third-party & FDR oversight: Define due diligence, contracting standards, and ongoing oversight for vendors, prescribers, partner pharmacies, and other downstream entities.
• Training & culture: Deliver role-based, high-signal training; cultivate an open-reporting culture with non-retaliation, hotline oversight, and trend analysis.
• Regulatory engagement: Serve as the primary point of contact to relevant regulators and accreditation bodies. Proactively monitor regulatory change and prepare the business.
• Board governance: Provide updates to the Board as required.

VP of Compliance

• Support full-cycle recruiting across technical and non technical roles
• Conduct initial candidate screens and assess role alignment
• Source candidates via LinkedIn, referrals, job boards, and creative outbound strategies
• Coordinate interviews and ensure a seamless candidate experience
• Maintain organized, accurate pipelines and workflows in Ashby
• Partner with hiring managers to understand role requirements and priorities
• Help improve recruiting processes and workflows as we scale
• Track pipeline metrics and support weekly hiring targets

Talent Acquisition Partner

Manager

• Manage a team of Implementation Managers, providing coaching, performance feedback, and career development.
• Own staffing, prioritization, and resource alignment across multiple concurrent client implementations.
• Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality.
• Drive consistency in process adoption, KPI tracking, and team-wide communications.
• Act as the escalation point for complex technical or client-facing challenges.
• Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery.
• Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs.
• Foster a culture of accountability, growth, and collaboration within the Implementation team.
• Other duties as assigned.

Implementation Manager

Implementation Specialist

• Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.
• Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.
• Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.
• Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.
• Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.
• Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.
• Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.
• Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.
• Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.
• Other duties as assigned

Implementation Manager II

Business Operations

• Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities.
• Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios.
• Recruit, coach, and lead a high-performing team of analysts, developers, and admins.
• Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement.
• Lead cross-platform initiatives focused on data quality, governance, and master data management.
• Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work.
• Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals.
• Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience.
• Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes.
• Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack.
• Implement robust role-based access controls, audit trails, and incident-response procedures.
• Track system uptime, usage, and ROI; deliver executive-level dashboards and insights.
• Measure end-user satisfaction and lead continuous improvement efforts.
• Manage the applications budget, including licenses, tools, and services.
• Other duties as assigned

Director, Applications – Business Systems

IT Support

• Provide Tier 2 and 3 technical support via Slack, email, and Zoom, resolving hardware, software, and access issues promptly.
• Onboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach.
• Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365.
• Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance.
• Improve and document helpdesk processes, workflows, and knowledge resources to drive efficiency.
• Support long-term IT initiatives such as infrastructure upgrades, security enhancements, and system integrations.
• Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.
• Proactively identify recurring issues and recommend scalable, long-term IT solutions.
• Other duties as assigned.

Help Desk Technician II

Program Manager

• Define, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)
• Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clients
• Lead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.
• Scope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.
• Build and scale processes, tools, and workflows as teams and the business grows
• Train and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating procedures
• Manage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experience
• Partner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levels
• Demonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomes