OpenLoop

Clinical Specialist

• Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System
• Ensure training materials reflect current practices, workflows, and platform capabilities
• Support provider readiness by monitoring metrics and feedback related to onboarding and training activities.
• Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues
• Maintain and update clinical documentation and training materials across verticals and clients
• Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials
• Assist in the development of new training resources related to clinical initiatives, workflow enhancements, or product updates
• Support knowledge base management
• Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness
• Collaborate with cross-functional teams to ensure clinical readiness for go-live
• Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges
• Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts
• Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness
• Identify trends, gaps, or recurring issues in provider education and escalate recommendations
• Support quality improvement initiatives related to clinical training and provider performance
• Assist with additional duties as assigned

Clinical Specialist, RN – Education

• Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy.
• Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures.
• Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles.
• Disseminate approved quality messaging and educational updates to the provider population with professional tact.
• Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage.
• Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.

Clinical Specialist, Clinical Quality

Full-stack Engineer

• Software Development and Architecture: Writes production-ready code, going towards self-documenting code that is aligned with the overall service architecture. Utilizes abstractions and code isolation effectively. Makes sure apps can be monitored using a single observability tool and optimizes apps for lowest possible infrastructure cost. Works in a specific stack. Implements detailed software design.
• Project Impact and Responsibility: Take full ownership of one project from conception through deployment, including planning, execution, and monitoring.
• Technical Leadership: Provide guidance and mentorship to less experienced team members, promoting best practices in cloud architecture and development. Provides mentorship to Software Engineers in one stack.
• Continuous Improvement and operation: Identify issues in more than one stack and refactors systematic issues in at least one stack. Is able to respond to stakeholders when an issue is raised.
• Other duties as assigned.

Senior Software Engineer

Human Resources

• Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
• Lead thorough, timely, and impartial workplace investigations, document findings, and recommend appropriate solutions
• Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
• Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
• Track ER trends and metrics to identify risks and recommend proactive solutions
• Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
• Contribute to the development and revision of company policies in the employee handbook
• Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
• Own OSHA recordkeeping, reporting, and safety compliance across multiple states
• Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
• Develop and maintain safety policies and training programs
• Other duties as assigned.

Employee Relations Lead

Accounts Payable

• Own AP end-to-end across all OpenLoop entities — invoice intake, GL coding, approval routing, and payment runs — making sure vendors are paid accurately and on time, including urgent and time-sensitive payments.
• Be the responsive face of AP. Own internal and vendor inquiries, resolve them quickly and professionally, and set and communicate clear expectations with stakeholders chasing payments.
• Finish and stabilize the systems transition — closing the gaps where manual steps are currently being missed.
• Build the process. Create and document repeatable AP workflows, approval matrices, controls, and SOPs — including a playbook that lets us onboard new entities and acquisitions cleanly.
• Drive automation and process improvement as the systems mature — fewer manual touches, more automated approvals, a single interface.
• Own the Ramp corporate card and expense program — coding review, spend policy, limits, reconciliation, and month-end true-up.
• Run scheduled payment runs across multiple entities and bank accounts (ACH, check, wire, virtual card), managing cash-out timing in partnership with Accounting.
• Own vendor master data and onboarding — W-9 collection, banking validation, and fraud controls such as callback verification on banking changes.
• Handle intercompany AP and allocations across the entity group, including high-volume vendor activity at our pharmacy and laboratory subsidiaries.
• Manage the AP team and set and track KPIs such as days payable outstanding, invoice cycle time, percent paid on time, and inquiry response time.
• Support the AP close — accruals, reconciliations, aging, and reporting — and support monthly and quarterly close and external audit requests.
• Other duties as assigned.

Manager, Accounts Payable

Operations

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
• Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• Address provider questions or concerns in a timely, professional, and supportive manner.
• Track and support reporting on key operational and performance indicators (KPIs).
• Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
• Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
• Other duties as assigned.

Medical Operations Specialist

General

• Conduct telemedicine visits (asynchronous, video, phone) for initial and follow-up care
• Review sleep questionnaires to validate at-home sleep study orders
• Interpret at-home sleep study results and diagnose sleep-related conditions
• Own the development and quality of treatment plans across the sleep medicine program, including prescriptions and letters of medical necessity (CPAP, oral appliances, surgical referrals), ensuring accuracy, appropriateness, and alignment with evidence-based guidelines
• Serve as a clinical authority for complex cases and provider decision-making
• Drive consistency in care delivery across providers through protocol development, calibration, and feedback loops
• Lead clinical quality initiatives, including chart review, performance feedback, and targeted improvement efforts
• Partner with internal teams and external stakeholders on clinical strategy and program performance
• Establish and operationalize clinical competencies, training expectations, and success metrics for sleep medicine providers
• Build and evolve the infrastructure for scaling the provider network, including provider selection criteria and evaluation processes to ensure alignment with clinical standards and program needs

Sleep Medicine Physician – Lead

Technical Account Manager

• Own the post-implementation client relationship for a defined portfolio of healthcare and telehealth partners, serving as their primary technical advisor and point of escalation.
• Lead quarterly business reviews (QBRs) — presenting usage data, platform performance, and forward-looking recommendations aligned to each partner's care delivery goals.
• Monitor account health indicators (adoption rates, ticket trends, escalation frequency) and proactively intervene on at-risk accounts before issues surface.
• Drive platform adoption by identifying underutilized capabilities and translating them into tangible client value.
• Collaborate with Client Success on renewal and expansion conversations, contributing technical context, risk assessments, and growth opportunities.
• Translate complex client workflows and integration requirements into structured, prioritized product feedback for Engineering and Product teams.
• Serve as the first line of diagnosis for partner-reported issues impacting patient scheduling, intake, or care delivery — resolving independently within your technical competency and escalating to appropriate teams as required.
• Investigate, troubleshoot, and resolve operational or platform issues within OpenLoop and partner systems with a documented root cause and prevention plan.
• Maintain clear, proactive communication on issue status and resolution timelines to build partner confidence.
• Document issues, root causes, and resolutions for visibility, trend analysis, and future prevention.
• Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements.
• Maintain internal support documentation and assist with testing new features or workflows to surface risk before client impact.
• Partner with Implementation, Client Success, Product, and Engineering to ensure smooth onboarding and reliable platform performance.

Technical Account Manager II

Revenue Operations

• Act as a strategic partner to Sales Leadership, helping define and reinforce a unified sales process across all verticals
• Diagnose skill gaps and performance trends across the AE organization, and design targeted enablement programs to address them
• Own the AE onboarding journey, ensuring new hires ramp quickly and effectively across Digital Health, B&M, and Employer segments
• Build and deliver ongoing training, coaching frameworks, and certification programs that improve conversion, deal quality, and pipeline health
• Partner closely with front-line managers to reinforce coaching, conduct call reviews, and drive accountability in the field
• Collaborate with Product Marketing and GTM Readiness to ensure AEs are equipped with the right messaging, tools, and training for new launches
• Translate business priorities into actionable enablement plans that drive measurable revenue impact

Senior Revenue Enablement Lead, Account Executive

People Operations

• Partner with the CTO & CISO to design and launch a global R&D management strategy.
• Lead the functional vision for R&D’s, building a culture of innovation that works seamlessly across remote and in-person environments.
• Serve as a strategic advisor and coach to the R&D leadership team, identifying gaps in leadership capability.
• Address multi-dimensional organizational constraints by building flexible, business-aligned processes.
• Serve as the strategic lead for all R&D people initiatives, operating with autonomy to the CTO.
• Drive direction across Finance, Talent, and Operations to ensure the R&D infrastructure is built for scale.

Senior People Partner, R&D

• Design and manage standardized onboarding workflows that reduce time-to-value, ensure consistency across customers, and create a repeatable, measurable experience from contract sign to go-live.
• Build and maintain customer health scoring models that give CS teams early warning on churn risk and actionable signals for expansion—integrating product usage, engagement, and CRM data.
• Own the operational processes for renewal and expansion, including pipeline tracking, playbook documentation, and the CRM workflows that ensure nothing falls through the cracks.
• Build and maintain the dashboards and reports that give CS leadership visibility into retention performance, customer health, and team efficiency—supporting both operational decisions and executive reporting.
• Map and optimize the full customer lifecycle—from onboarding through adoption, renewal, and expansion—identifying friction points and building solutions that scale.
• Partner with CS leaders to identify at-risk customers early and design the interventions, escalation paths, and playbooks that protect retention.
• Work closely with Sales, RevOps, and Systems teams to ensure post-sale processes are connected to pre-sale data and that CRM reflects the reality of the customer relationship.

Revenue Operations Manager – Customer Success

Artificial Intelligence

• Own and operate OpenLoop's AI governance program end-to-end — use-case intake, risk triage and scoring, the AI Use Case Register, issue tracking, and the AI Governance Council review cadence.
• Author and evolve OpenLoop's AI governance standard — the scoring rubric, risk taxonomy, and review framework — keeping it current with evolving AI risk frameworks and the U.S. regulatory landscape, including new federal executive orders and emerging state AI laws.
• Run intake and review to SLA: assess new AI use cases, document risk and regulatory exposure, set conditions of approval, and drive findings to closure.
• Prepare and lead AI Governance Council sessions — agenda, materials, and recommendations — so decisions get made, recorded, and acted on without escalation.
• Help stand up and then run OpenLoop's data governance program on the same model — the Data Governance Council, the data governance standard, the enterprise data classification scheme, and the data ownership and stewardship model.
• Measure adherence to the data governance standard across the operating teams, and report clearly where the organization is and is not meeting it.
• Partner with the teams that operate data day to day — Privacy, Data Security, Data Protection (DLP), Data Platform, and Data Engineering & Analytics — setting the standards they run against and measuring whether they're met.
• Govern the data that feeds AI systems as a priority slice of both programs — provenance, lineage, classification, and quality of training and inference data — so models are built on trustworthy, appropriately handled data.
• Assess AI vendor and model risk in partnership with Third-Party Risk, Security, and Legal — including standalone AI tools and AI features embedded in existing vendors.
• Maintain AI and data governance metrics, dashboards, and reporting. Translate AI and data risk posture into language the leadership team and board can act on.
• Support SOC 2, HITRUST, and HIPAA assurance activities related to AI and data governance controls.
• Use AI to run the program — automate your own governance workflows for intake, scoring, evidence gathering, and reporting, and keep improving them.
• Other duties as assigned.

Senior Staff, Data & AI Governance

• Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
• Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
• Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
• Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
• Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
• Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
• Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

Senior Revenue Enablement Lead, Customer Success

• Design and maintain the full lead lifecycle
• Partner with Marketing and Sales to optimize pipeline creation workflows, lead response times, and conversion rates
• Own the operational connection between HubSpot and Salesforce
• Support campaign performance measurement and pipeline attribution
• Monitor pipeline creation and conversion performance, build reports, and flag issues
• Continuously identify and eliminate inefficiencies in lead management and routing
• Serve as the operational partner for Marketing and Sales leaders

Revenue Operations Manager, Sales & Marketing

Director

• Own the data integrity and architecture of OpenLoop's core revenue systems—Salesforce, HubSpot, and connected financial platforms
• Define and maintain canonical revenue data models covering pipeline, ARR, retention, expansion, and customer health
• Design and own dashboards and self-serve analytics in Looker or equivalent BI tools
• Partner with RevOps and Finance to build and maintain the reporting infrastructure that underpins revenue forecasting
• Own data quality across the revenue tech stack—establishing validation frameworks
• Evaluate, configure, and evolve the tools that power revenue intelligence
• Structure and expose data assets in ways that support future AI and ML use cases
• Work closely with Sales, Marketing, Finance, and CS to define KPIs, reporting requirements, and analytical priorities
• Hire and develop a team of revenue analysts over time