OpenLoop

Bilingual

• Obtain medical histories, conduct virtual asynchronous and synchronous evaluations, document findings, and evaluate and diagnose acute and episodic conditions
• Deliver care across a broad urgent-care scope, which may include acute illness, primary-care-type complaints, men’s sexual health, hair loss, medical weight loss, UTIs, emergency birth control, dermatologic conditions, and related low-acuity urgent care needs
• Provide care through both asynchronous and synchronous visits, with the majority of work expected to be asynchronous
• Review laboratory results and take appropriate clinical action within established protocols
• Practice efficiently in a telemedicine environment while maintaining high standards of quality, safety, and documentation
• Demonstrate flexibility in an evolving clinical and operational environment
• Communicate effectively with other providers through comprehensive charting and secure messaging platforms
• Balance evidence-based medicine with patient preferences and values, promoting patient confidence and continuity of care
• Provide feedback on opportunities to improve clinical quality and operational processes

Bilingual Telemedicine Provider – Urgent Care

Account Executive

• Own the full sales cycle from prospecting to close, building a healthy pipeline and consistently hitting (or beating) monthly and quarterly targets.
• Execute a high velocity sales strategy to onboard and scale brick and mortar healthcare partners.
• Proactively source and engage new prospects through research, outbound outreach, and relationship-driven networking.
• Lead product demos and sales conversations, clearly articulating the value of our telehealth solutions and tailoring them to each prospect’s needs.
• Partner closely with prospective customers to understand their goals and challenges, and develop thoughtful, customized proposals.
• Negotiate contracts and close deals to drive new business growth.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Stay on top of telehealth industry trends, competitive landscape, and evolving market needs.
• Collaborate cross-functionally with Marketing, Customer Success, and Product to deliver a seamless and exceptional customer experience

Account Executive, SMB

Revenue Operations

• Own and optimize the full revenue lifecycle, from lead generation through retention, expansion, and renewals
• Design and run revenue planning, forecasting, and performance management across Sales, Marketing, and Customer Success
• Leverage AI and advanced analytics to improve forecasting accuracy, pipeline quality, deal prioritization, and retention insights
• Build and evolve the revenue operations tech stack, including CRM, AI enabled tools, analytics, and reporting infrastructure
• Establish clear metrics, dashboards, and operating cadences that drive visibility, alignment, and accountability
• Partner with Sales and Marketing leadership to apply data and insights to improve conversion, velocity, and unit economics

Head of Revenue Operations

Recruitment

• Organize, maintain, and deliver ongoing analysis and reporting on all clinical recruiting activity using the ATS and related tools.
• Analyze clinical recruiting data to validate that provider staffing levels align with current and projected business needs.
• Maintain accurate, complete, and up-to-date provider and recruiting data within the applicant tracking system and supporting platforms.
• Support workforce planning efforts by tracking provider pipeline status, availability, and allocation across different areas of the business.
• Create, maintain, and optimize recruiting templates, tools, and workflows to ensure reporting captures both high-level trends and detailed, activity-level insights.
• Partner with Human Resources teams in creating recruiting templates, system tools and interview frameworks, designed in legally compliant interview practices.
• Develop and maintain dashboards and standardized reports that translate recruiting data into clear, actionable insights for stakeholders.
• Serve as the clinical recruiting subject matter expert, with regards to managing and administering the applicant tracking system, including user management, system configurations, and training for recruiters and stakeholders.
• Respond to urgent, ad-hoc data and reporting requests in a fast-paced clinical staffing environment while maintaining data quality.
• Partner with clinical recruiters, operations, and leadership to ensure recruiting data and insights support strategic and operational decision-making.
• Collaborate with onboarding teams, i.e. credentialing, HR, and operations by providing recurring updates on provider hiring status, to ensure onboarding milestones are being met.
• Other duties as assigned.

Clinical Recruiting, Operations Analyst

Customer Support

• Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff.
• Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status.
• Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies.
• Collaborates with internal teams and Customer Success to communicate issue status and test outcomes.
• Provides QA coverage and testing support to Implementation Specialists and TPMs.
• Maintains incident logs, documents test results, and updates the internal knowledge base.
• Escalates issues promptly with severity details and context to ensure proper triage.
• Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations.
• Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects.

Implementation Support Specialist

Operations

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
• Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• Address provider questions or concerns in a timely, professional, and supportive manner.
• Track and support reporting on key operational and performance indicators (KPIs).
• Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
• Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
• Other duties as assigned.

Medical Operations Specialist

Director

• Create multi-scenario workforce planning models that optimize clinician availability, utilization rates, and geographic distribution.
• Optimize the efficiency and output of a largely 1099 medical workforce through engagement, economics, training and so forth
• Develop comprehensive cost models for clinician compensation, benefits, licensing, credentialing, and operational expenses across different employment models (W-2, 1099, partnerships).
• Analyze return on investment for different workforce strategies, including internal hiring vs. contractor models, geographic expansion costs, and specialty-specific investments.
• Assess and model risks related to clinician shortages, regulatory changes, competitive market dynamics, and economic factors.
• Ensure workforce planning models account for state licensing requirements, credentialing timelines, and regulatory compliance across all 50 states.
• Develop predictive models for clinician and client turnover, identifying at-risk providers and implementing retention strategies.
• Monitor and model risks from healthcare labor market trends, including wage inflation, specialty shortages, and competitive pressures.
• Partner with Clinical Operations, Finance, Legal, and Corporate Development teams to align workforce strategy with business objectives.
• Manage relationships with workforce technology vendors, credentialing organizations, and external consulting partners.
• Other duties as assigned.

Senior Director of Workforce Management

DevOps Engineer

• Partner with engineering teams to improve system reliability and deployment practices
• Engage with Openloop teams on SRE guidelines and best practices about automation and infrastructure
• Work with security teams to implement secure, compliant infrastructure
• Ensure 24/7 system availability and rapid incident response
• Implement and maintain disaster recovery and business continuity plans
• Skilled at performance tuning — identifying bottlenecks at infra, app, and database layers.
• Advocate for blameless culture and continuous improvement.
• Collaborate closely with product and engineering to make reliability a shared responsibility.

Site Reliability Engineer

Accounting Manager

• Own and manage the month-end, quarter-end, and year-end close processes, ensuring timely and accurate financial reporting
• Prepare and review journal entries, account reconciliations, and financial statements
• Support GAAP-compliant financial reporting and assist with technical accounting matters
• Partner with FP&A, Operations, and cross-functional teams to provide financial insights
• Manage and develop a small team of direct reports, providing guidance, review, and coaching
• Assist with external audits, tax filings, and interactions with outside accounting firms
• Help design, document, and improve scalable accounting processes and internal controls
• Support system implementations and improvements (ERP, billing, expense tools, etc.)
• Ensure compliance with relevant healthcare and regulatory requirements as applicable
• Other duties as assigned

Solutions Engineer

• Design and develop custom solutions and integrations for key partners and customers
• Implement new solutions across data flow, APIs, cloud and event-driven infrastructure
• Collaborate with product and engineering teams to enhance core platform capabilities
• Lead technical discovery sessions and translate business requirements into system designs
• Work with vendors and external partners on technology implementations.
• Diagnose and resolve complex integration or production issues
• Document and share best practices to improve implementation efficiency and scalability
• Coordinate with cross functional teams to ensure smooth software deployment and integration.
• Support post-implementation reviews and continuous improvement initiatives.

Customer Success Manager

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions.
• Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services.
• Work with the implementation team to guide new clients through the onboarding process.
• Focus on maintaining a strong partnership and ensuring the clients continue to see value in our services
• Excellent communication skills, with a passion for helping clients achieve their goals.
• Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates.
• Conduct training sessions and provide ongoing education as needed.
• Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements.
• Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.
• Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth.
• Proactively address potential issues before they impact the client.
• Work closely with cross-functional teams to ensure a seamless process for clients and their patients
• Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings.
• Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services.
• Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction.
• Other duties as assigned.

Medical Director

• Work alongside other members of the clinical and operations leadership teams to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions.
• Manage and lead a team of nurse practitioners (NPs), registered nurses (RNs), and registered dieticians (RDs) in an environment of rapid growth.
• Participate in recruitment initiatives for the above teams.
• Establish recurring 1:1s with leaders of the above groups.
• Work alongside clinical and operations leadership to maintain quality, productivity, and performance improvement to promote practice growth and development.
• Work alongside clinical and operations leadership to create and support a positive work culture for OpenLoop’s providers.
• Engage with clinical leadership regularly to provide clinical and operational insight - including reviewing and providing input into guideline and operational SOP development, education and training, quality, and product enhancements.
• Maintain the clinical standards via which the above groups are recruited.
• Identify areas of process improvements and inefficiencies.
• Be willing and able to engage in direct virtual patient care (both asynchronous and synchronous) across a variety of service lines.
• Client engagement as necessary.
• Ability to effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive leadership that supports teamwork.
• Other duties as assigned.

• Establish the internal audit function, creating charter, governance structure, and operating model for the company.
• Create a multi-year roadmap for IPO readiness, including SOX compliance and scalable control frameworks.
• Define the vision and standards for internal audit methodologies, documentation, reporting, and stakeholder communication.
• Lead IPO / SOX Readiness & Controls Design, to include design, evaluation, and enhancement of entity-level controls, ITGCs, automated controls, and key business process controls.
• Partner with Finance, Legal, Security, Engineering, People, and Operations teams to co-develop sustainable control environments aligned with public-company expectations.
• Assist in drafting process narratives, flowcharts, control matrices, risk assessments, and documentation for SOX readiness.
• Conduct risk assessments to identify high-priority audit areas and control gaps.
• Serve as a strategic advisor to leadership on risk exposure, compliance posture, operational efficiency, and governance maturity.
• Champion a culture of risk-informed decision making, continuous improvement, and accountability.
• Prepare clear, executive-level written reports and Audit Committee materials.
• Track remediation plans and ensure timely resolution of issues.
• Collaborate closely with external auditors, consultants, and legal counsel to support annual audits, SOC 2 compliance, cybersecurity controls, and other regulatory requirements.
• Act as the internal audit leader during IPO diligence, auditor evaluations, and governance reviews.

Senior Director of Internal Audit

• Lead the operational design, launch, and scale of new verticals (Longevity, TRT, HRT, ED, Sleep, and future programs), ensuring readiness across workflows, support, communications, quality, and compliance.
• Build scalable, repeatable frameworks for launching new D2C care models, tailored to the clinical and regulatory needs of each vertical.
• Own end-to-end patient journey mapping, identifying friction points and driving solutions pre- and post-launch.
• Partner cross-functionally with Product, Clinical Operations, Engineering, Marketing, Customer Success, and partner brands to deliver seamless, brand-aligned patient experiences.
• Design and oversee omni-channel patient engagement and support strategies across SMS, chat, email, in-app, and voice.
• Build and optimize patient communication flows including onboarding, education, visit guidance, reminders, and retention initiatives.
• Drive personalized engagement strategies that improve conversion, adherence, satisfaction, and long-term retention.
• Establish analytics and reporting frameworks to measure patient experience, engagement, retention, quality, and operational performance.
• Analyze structured and unstructured data (surveys, reviews, tickets, call summaries) to identify experience gaps and improvement opportunities.
• Translate patient and operational insights into actionable recommendations for product, clinical, and operational teams.
• Define and manage KPIs, SLAs, QA processes, and coaching programs to improve efficiency, quality, empathy, and brand adherence.
• Serve as the operational leader for new programs, reporting performance and risks to executives while managing teams across engagement, analytics, quality, and operations.

Director of Operations, New Programs

• Schedule and coordinate interviews between candidates and hiring teams.
• Manage candidate communication and ensure a smooth, professional experience.
• Support job postings across platforms and ensure consistent branding.
• Maintain accurate data in our Applicant Tracking System and recruiting trackers.
• Assist with sourcing and initial outreach to candidates as needed.
• Support recruiting team with ad hoc projects, reporting, and process improvements.
• Learn the fundamentals of recruiting, TA operations, and candidate experience.
• Take initiative to learn and support across all areas of talent acquisition.
• Other duties as assigned.