OpenLoop

Engineer

• Own the target-state identity architecture across workforce, non-employee, external, non-human, and AI agent identity types
• Set identity standards, reference patterns, and architecture decision records
• Own Auth0 customer identity architecture, including tenant and organization modelling, MFA, phishing-resistant authentication, and machine-to-machine patterns
• Separate customer and patient identity from the workforce plane and design external, partner, developer, and B2B customer identity models
• Architect consolidation of authentication paths onto a single workforce IdP
• Design SSO, SCIM provisioning, and automated deprovisioning patterns for sensitive-data applications
• Define federation and directory architecture across Okta, Entra ID, AWS, and GCP, including subsidiary and acquisition integration patterns
• Build Identity Security Posture Management, extending the posture warehouse and remediation engine
• Define identity posture metrics and integrate identity threat detection and response into the existing SIEM
• Design HIPAA, HITRUST, and SOC 2-compliant access controls and maintain architecture documentation and control mappings
• Serve as design authority between identity-risk and engineering functions, providing architectural remediation paths
• Deliver an approved target-state architecture, customer identity architecture, workforce IdP consolidation architecture, and production Identity Security Posture Management baseline

Senior Staff IAM Engineer

Brand Manager

• Plan, launch, and track candidate-facing recruiting campaigns against pipeline and conversion goals.
• Create candidate-facing content, including blogs, outreach assets, and pitch materials, reflecting OpenLoop’s voice.
• Own funnel and conversion reporting and improve candidate drop-off points.
• Support recruiting events from planning through post-event follow-up.
• Partner with recruiters and hiring managers on candidate messaging during pitch and close stages.
• Begin scoping OpenLoop’s employee value proposition as foundational work stabilizes.
• Perform other duties as assigned.

Employer Brand Manager

IT Support

• Manage multiple concurrent IT projects from initiation through completion.
• Develop and maintain project plans, timelines, and resource allocations.
• Meet regularly with team members to keep them on track and remove roadblocks.
• Establish and track measurable metrics for ongoing projects.
• Report project progress, milestones, and risks to leadership.
• Facilitate standups, retrospectives, and IT team updates.
• Support directors and team leads in prioritizing initiatives and managing dependencies.
• Promote accountability, transparency, and clear communication across the IT organization.

Senior IT Project Manager

• Design a lightweight, ITIL 4-aligned change enablement model appropriate for a fast-growing company
• Define the roles, responsibilities, and RACI for requesting, reviewing, approving, and closing changes across Engineering, IT, and Security
• Build the roadmap for evolving the process over time
• Act as an internal consultant/advisor to engineering and IT teams
• Partner with engineering leaders to pilot the process on select teams
• Select and configure the tooling stack to capture change requests
• Define and track change management KPIs
• Continuously refine the process based on incident retrospectives

Lead IT Change Manager

Product Manager

• Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
• Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
• Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
• Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
• Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

Staff Product Manager – Products & Services

• Act as an agent of change to migrate the organization from ad-hoc, Slack-based support to structured, ticket-based workflows using JIRA and Monday.com
• Lead incident response as the primary "showrunner," providing data-driven updates and managing stakeholder expectations during high-pressure outages.
• Design and scale incident management playbooks to support rapid company growth, including M&A-related technology integrations (e.g., Okta provisioning, system migrations).
• Coordinate global, "follow-the-sun" support models, managing BPO/contractor teams to ensure 24/7 service stability.
• Conduct post-incident reviews (RCAs) to identify trends, oversee corrective measures, and establish long-term preventive strategies.

Lead IT Incident Manager

Clinical Specialist

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows.
• Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes.
• Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction.
• Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows.
• Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency.
• Collaborate with cross-functional teams to support education initiatives and align on operational priorities.
• Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness.
• Attend team touchpoints and contribute to discussions around workflow improvements and team priorities.
• Other duties as assigned.

Clinical Specialist, Clinical Education

• Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System
• Ensure training materials reflect current practices, workflows, and platform capabilities
• Support provider readiness by monitoring metrics and feedback related to onboarding and training activities.
• Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues
• Maintain and update clinical documentation and training materials across verticals and clients
• Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials
• Assist in the development of new training resources related to clinical initiatives, workflow enhancements, or product updates
• Support knowledge base management
• Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness
• Collaborate with cross-functional teams to ensure clinical readiness for go-live
• Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges
• Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts
• Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness
• Identify trends, gaps, or recurring issues in provider education and escalate recommendations
• Support quality improvement initiatives related to clinical training and provider performance
• Assist with additional duties as assigned

Clinical Specialist, RN – Education

• Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy.
• Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures.
• Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles.
• Disseminate approved quality messaging and educational updates to the provider population with professional tact.
• Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage.
• Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.

Clinical Specialist, Clinical Quality

Full-stack Engineer

• Software Development and Architecture: Writes production-ready code, going towards self-documenting code that is aligned with the overall service architecture. Utilizes abstractions and code isolation effectively. Makes sure apps can be monitored using a single observability tool and optimizes apps for lowest possible infrastructure cost. Works in a specific stack. Implements detailed software design.
• Project Impact and Responsibility: Take full ownership of one project from conception through deployment, including planning, execution, and monitoring.
• Technical Leadership: Provide guidance and mentorship to less experienced team members, promoting best practices in cloud architecture and development. Provides mentorship to Software Engineers in one stack.
• Continuous Improvement and operation: Identify issues in more than one stack and refactors systematic issues in at least one stack. Is able to respond to stakeholders when an issue is raised.
• Other duties as assigned.

Senior Software Engineer

Human Resources

• Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
• Lead thorough, timely, and impartial workplace investigations, document findings, and recommend appropriate solutions
• Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
• Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
• Track ER trends and metrics to identify risks and recommend proactive solutions
• Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
• Contribute to the development and revision of company policies in the employee handbook
• Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
• Own OSHA recordkeeping, reporting, and safety compliance across multiple states
• Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
• Develop and maintain safety policies and training programs
• Other duties as assigned.

Employee Relations Lead

Accounts Payable

• Own AP end-to-end across all OpenLoop entities — invoice intake, GL coding, approval routing, and payment runs — making sure vendors are paid accurately and on time, including urgent and time-sensitive payments.
• Be the responsive face of AP. Own internal and vendor inquiries, resolve them quickly and professionally, and set and communicate clear expectations with stakeholders chasing payments.
• Finish and stabilize the systems transition — closing the gaps where manual steps are currently being missed.
• Build the process. Create and document repeatable AP workflows, approval matrices, controls, and SOPs — including a playbook that lets us onboard new entities and acquisitions cleanly.
• Drive automation and process improvement as the systems mature — fewer manual touches, more automated approvals, a single interface.
• Own the Ramp corporate card and expense program — coding review, spend policy, limits, reconciliation, and month-end true-up.
• Run scheduled payment runs across multiple entities and bank accounts (ACH, check, wire, virtual card), managing cash-out timing in partnership with Accounting.
• Own vendor master data and onboarding — W-9 collection, banking validation, and fraud controls such as callback verification on banking changes.
• Handle intercompany AP and allocations across the entity group, including high-volume vendor activity at our pharmacy and laboratory subsidiaries.
• Manage the AP team and set and track KPIs such as days payable outstanding, invoice cycle time, percent paid on time, and inquiry response time.
• Support the AP close — accruals, reconciliations, aging, and reporting — and support monthly and quarterly close and external audit requests.
• Other duties as assigned.

Manager, Accounts Payable

Operations

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
• Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• Address provider questions or concerns in a timely, professional, and supportive manner.
• Track and support reporting on key operational and performance indicators (KPIs).
• Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
• Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
• Other duties as assigned.