OpenLoop

General Counsel

• Lead and manage corporate transactions including M&A (from LOI through post-closing), reorganizations, and capital markets activities.
• Oversee post-deal activities such as governance updates, intercompany cost-sharing agreements, entity clean-up projects, and payoff or reconciliation of outstanding obligations.
• Own subsidiary governance — maintain organizational documents, resolutions, and filings; ensure compliance across all entities.
• Run diligence for fundraising efforts, including managing data rooms, pulling and reviewing cap tables, and coordinating entity formation for new ventures or investment structures.
• Manage outside counsel for M&A, securities, and other corporate matters — ensuring efficient, high-quality execution and alignment with internal priorities.
• Collaborate cross-functionally with Finance, Accounting, Product, and Compliance teams to align legal strategy with operational and financial goals.
• Partner with Product and Technology teams to integrate legal considerations into new initiatives and systems, ensuring proper governance and documentation.
• Identify and resolve post-deal and process issues, including gaps between legal, technical, and business teams.
• Provide strategic, pragmatic advice to senior leadership on corporate structure, risk management, and operational efficiency.
• Serve as a legal utility player, supporting a wide range of strategic projects across the organization without the need for extensive oversight.
• Other duties as assigned.

Senior Corporate Counsel

Frontend Engineer

• Own the design and iteration of multiple websites across the OpenLoop brand and company partners.
• Design branded, high-converting landing pages for marketing campaigns.
• Work closely with our conversion rate optimization team. You’ll dive deep into the data to understand what’s working, what’s not, and create new designs to drive rapid growth.
• Work closely with the web development team to ensure designs are accurately translated into code. Be obsessive about quality and site performance.
• SEO is critical to our business. You will work with our SEO team to design with site speed and structure in mind.
• Design digital image ads for platforms like Instagram and LinkedIn.
• Work collaboratively with the design team to support other projects, including printed materials such as sales brochures, presentations, product labels, posters, fliers, and direct mail materials (branded boxes, post cards, etc) as needed.
• Other duties as assigned.

Web Designer – Front End, Marketing & Branding

Human Resources

• Support HR operations across the employee lifecycle, including onboarding, benefits administration, compliance, and policy management.
• Create and manage job offers, onboard new hires, and ensure smooth integration experiences across systems and teams.
• Maintain HRIS data integrity and reporting, ensuring accuracy across platforms like Rippling, Greenhouse, and GSuite.
• Partner with HR leadership, Legal, and Finance to ensure full compliance with federal and state labor laws, contracts, and data privacy standards.
• Act as a point of contact for employees and managers, providing timely and thoughtful guidance with a focus on customer service and relationship management.
• Lead and support HR-related projects.
• Collaborate cross-functionally to align HR operations with business goals and enhance consistency across teams.
• Contribute to HR reporting and analytics by maintaining spreadsheets, dashboards, and metrics within Excel or Google Sheets.
• Participate in special projects and ad-hoc initiatives that support OpenLoop’s growth and evolving business needs.
• Expect occasional travel for team meetings, onboarding events, and project-related initiatives.
• Other duties as assigned.

HR Generalist

• Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post-implementation governance.
• Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance.
• Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence.
• Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team.
• Partner with cross-functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives.
• Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, NetSuite, Jira).
• Oversee and mentor team members supporting contracts management, legal technology, and operational reporting.
• Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data-driven decision-making at the executive level.
• Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities.
• Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies.
• Other duties as assigned.

Head of Legal Operations

Account Executive

• Proactively prospect and generate new business opportunities through research, networking, and outbound outreach.
• Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals.
• Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings.
• Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations.
• Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably.
• Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups.
• Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes.
• Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction.
• Contribute to continuous improvement by sharing feedback and insights from the field with the broader team.
• Other duties as assigned.

Account Executive – Remote Patient Monitoring, Chronic Care Management

Business Analyst

• Conduct ongoing enterprise risk assessments to identify operational, compliance, and security risks.
• Manage the risk transfer program, including all company insurance policy applications and renewals
• Maintain and update risk registers, ensuring all risks are documented, tracked, and mitigated effectively.
• Support audits, regulatory reviews, and compliance assessments by providing required data and documentation.
• Partner with internal stakeholders to evaluate controls, identify gaps, and recommend improvements.
• Monitor and report on key risk indicators (KRIs) and trends to leadership.
• Assist in developing and maintaining policies, procedures, and risk management documentation.
• Support third-party/vendor risk management by reviewing controls and assessing external risk exposure.
• Stay current on emerging regulatory requirements, risk trends, and best practices in risk management.
• Collaborate with IT, compliance, and operations teams to improve processes and mitigate potential risks.
• Other duties as assigned.

Risk Management Analyst

System Administrator

• Serve as the primary administrator for Amazon Connect, Twilio, Zoho Desk, and other communication platforms
• Configure routing logic, workflows, queues, IVRs, chat and SMS flows, escalation rules, and email automations
• Design, build, and optimize Amazon Connect contact flows, leveraging AWS services (Lambda, EventBridge, IAM) for automation and scalability
• Develop and manage Twilio Studio workflows, ensuring SMS compliance (A2P 10DLC, opt-out regulations) and reliable delivery
• Monitor system performance and troubleshoot issues across voice, chat, SMS, and email channels
• Manage access, roles, hours of operation, and permissions across platforms
• Build and maintain dashboards to track system KPIs, agent performance, and customer interactions
• Use data to recommend improvements in routing, agent utilization, customer experience, and SLAs
• Proactively identify friction points and implement system or process solutions
• Collaborate with operations and product teams to identify communication pain points and opportunities
• Lead evaluations of new platforms or integrations that improve communication workflows
• Stay current with trends in digital engagement, omnichannel contact centers, and cloud-based communications
• Maintain documentation on system architecture, configuration, SOPs, and troubleshooting
• Ensure all systems are configured with scalability, security, and compliance in mind
• Other duties as assigned

Unified Communications Systems Administrator

• Turn brand vision and testing hypotheses into high-performing web experiences across multiple brands.
• Own the development of our website and landing pages, to support marketing goals.
• Manage 3rd party agencies for additional development support when required.
• Partner with our web design team to translate brand vision and user experience insights into high-performing code.
• Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards.
• Use SEO data (i.e. conversion rate optimization analytics) to quickly deploy experiments to drive higher conversion and expedite our growth.
• Create HTML for marketing emails within HubSpot.
• Troubleshoot bugs and performance issues to ensure site uptime.
• Other duties as assigned.

Web Developer, Marketing

Billing Specialist

• Supervise, mentor, and develop the Billing Specialist, ensuring accuracy, efficiency, and compliance
• Serve as an escalation point for complex billing inquiries, disputes, and operational challenges
• Foster accountability, collaboration, and continuous improvement in billing and AR
• Oversee the full billing cycle, ensuring timely, accurate, and contract-compliant invoicing
• Monitor and reconcile billing data, resolving discrepancies with the Billing Specialist
• Implement quality controls to minimize errors and improve efficiency
• Partner cross-functionally to document billing requirements for new clients, products, and services
• Manage accounts receivable, including aging reports, collections, and cash application
• Set and enforce AR policies on credit, collections, and escalation
• Collaborate with Sales and Client Success to resolve payment issues while maintaining strong relationships
• Provide reporting and analysis of AR metrics, cash flow, and collection performance
• Ensure revenue recognition aligns with accounting standards and company policies
• Support Finance with month-end close, reconciliations, and reporting
• Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities
• Support audits and compliance, preparing necessary documentation
• Drive process improvements, automation, and system enhancements for scalability
• Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization
• Other duties as assigned.

Revenue and Billing Manager

Product Manager

• Own the patient journey, by developing and executing strategies to enhance the patient experience, from scheduling to post-visit engagement.
• Drive innovation, leading the creation of patient-focused products, including a next-generation portal and commerce platform integrations, ensuring seamless functionality and exceptional user experience.
• Leverage AI technologies to improve patient experiences and outcomes.
• Collaborate across various teams, i.e. engineering, design, marketing, and operations, to deliver impactful, mission-aligned products.
• Focus on scalability building solutions adaptable to a diverse client base, from startups to established healthcare providers.
• Embrace data-driven decisions, using analytics and patient feedback to identify improvements and measure success.
• Own and oversee the product lifecycle, from ideation to launch and beyond.
• Define the roadmap prioritizing features based on business impact and customer needs.
• Conduct product research, in order to strategically map the patient journey, towards understanding pain points and offering solutions.
• Enable integrations with third-party platforms to elevate the patient experience.
• Evangelize the Patient Perspective, always advocating for the patient experience and aligning stakeholders.
• Other duties as assigned.

Senior Product Manager, Patient Experience

Sales

• Lead the day-to-day management of a pod of AEs, ensuring performance, pacing, and sales rigor
• Drive consistent forecasting, pipeline cleanliness, and CRM discipline
• Coach reps on discovery, qualification, proposal strategy, and closing
• Run recurring 1:1s, huddles, and team meetings to maintain clarity, motivation, and alignment
• Identify operational gaps, propose solutions, and run process/performance improvement tests
• Co-lead onboarding and ramping of new hires in collaboration with the VP of Sales
• Act as an intermediary between the VP and reps, translating strategy into clear execution steps
• Track and report on KPIs with actionable takeaways for performance improvement
• Partner with Sales Operations to improve CRM usage, reporting accuracy, and forecasting reliability
• Foster a positive, high-performance culture that encourages collaboration, accountability, and results
• Balance hands-on sales execution with leadership responsibilities, supporting reps on key deals while managing team performance, coaching, and operational initiatives
• Other duties as assigned

Sales Manager

People Operations

• Schedule and coordinate interviews between candidates and hiring teams.
• Manage candidate communication and ensure a smooth, professional experience.
• Support job postings across platforms and ensure consistent branding.
• Maintain accurate data in our Applicant Tracking System and recruiting trackers.
• Assist with sourcing and initial outreach to candidates as needed.
• Support recruiting team with ad hoc projects, reporting, and process improvements.
• Learn the fundamentals of recruiting, TA operations, and candidate experience.
• Take initiative to learn and support across all areas of talent acquisition.
• Other duties as assigned.

People Operations Coordinator

Chief Marketing Officer

• Build and lead demand generation programs including SEM, email, webinars, events, paid social, and more
• Build and lead new ABM program, working closely with sales with targeted messaging and tactics
• Create a targeted micro event strategy for key accounts
• Own demand generation analytics from MQL to revenue
• Build and own “activation” campaigns to drive revenue from new customers
• Generate vertical specific partnerships and co-marketing opportunities
• Partner and coordinate with sales team on running integrated plays
• Write copy, analyze data, iterate with AI, and audit lead follow up
• Be available for ~10% travel
• Other duties as assigned

Marketing Director, Demand Generation

• Process membership fee payments, monthly billings for staffing services, and ensure timely partner payments
• Manage accounts receivable: post payments, respond to inquiries, and follow up on outstanding claims
• Ensure compliance with payer requirements, industry regulations, and company policies (HIPAA, CMS)
• Collaborate with providers, patients, and internal teams to resolve billing discrepancies
• Generate financial and operational reports related to billing and collections
• Support process improvements and automation initiatives to streamline billing processes
• Support the finance team with reporting and analysis
• Other duties as assigned

Accountant

• Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned.
• Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis.
• Interface with external accountants during audits.
• Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product.
• Assist on projects and ad hoc assignments as needed.
• Other duties as assigned.

Senior Accountant

Project Manager

• Drive internal alignment and cross-functional collaboration to ensure a seamless journey for clients from contract signature to go-live.
• Partner closely with a Technical Program Manager and Launch Control team to validate technical components and ensure readiness for launch.
• Lead and manage a portfolio of projects, including complex enterprise-wide initiatives and individual client launch efforts.
• Drive and manage project timelines, milestones, and deliverables to ensure successful and timely execution.
• Coordinate cross-functionally with Sales, Product, Clinical, Engineering, Compliance, Patient Support and Customer Success teams to engage relevant stakeholders.
• Perform light technical configuration and system setup as needed to support project requirements and ensure readiness for launch.
• Other duties as assigned.

Recruitment

• Lead full-cycle recruiting across multiple departments, from intake with hiring managers to offer negotiations and closing candidates
• Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals
• Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles
• Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking
• Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential
• Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process
• Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness
• Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements
• Other duties as assigned

Senior Recruiter

• Act as the primary HR contact for international teams and support generalist functions such as employee relations, benefits, recruiting, onboarding, and culture initiatives.
• Lead and support special HR projects, business restructures, and workforce planning.
• Partner with leadership to provide HR guidance, performance management support, and policy interpretation.
• Analyze HR data to develop solutions and improve employee engagement, morale, and retention.
• Manage complex employee relations issues and ensure legal compliance through thorough investigations and collaboration with HR leadership.
• Support training, coaching, and development initiatives, including monitoring program success.
• Develop and implement contract terms for hires, promotions, and employee changes.
• Provide day-to-day performance management guidance to managers (coaching, counseling, career development, disciplinary actions).
• Execute tasks and guidance related to business unit restructures, workforce planning and succession planning.
• Other duties as assigned.

Human Resources Business Partner

Customer Success Manager

• Drive retention and expansion for mid-market client segment ($25K-$100K ARR), focusing on standardized implementation, efficient onboarding, and scalable success methodologies.
• Own Gross Revenue Retention (GRR) targets of 95%+ and expansion revenue goals.
• Design standardized onboarding and adoption processes that scale efficiently across client tiers.
• Implement tiered service levels based on account value and growth potential.
• Establish clear processes for account assignment, workload management, and performance standards.
• Conduct regular one-on-ones, team meetings, and performance coaching sessions.
• Design and deliver training programs on efficiency, time management, and digital engagement strategies.
• Build and maintain customer success playbooks and automation-first engagement flows for growth segments.
• Develop automated touchpoint sequences and leverage tools like Zoho Flow, Twilio, and Amazon Connect to drive digital engagement at scale.
• Implement self-service resources and customer education programs that integrate with CRM and support systems.
• Design efficient escalation paths for technical issues and expansion opportunities.
• Collaborate with Product on feature adoption strategies and user experience improvements.
• Partner with Marketing on customer education content, webinars, and campaigns.
• Work with Sales on lead qualification criteria and expansion handoff processes.
• Coordinate with Implementation on streamlined onboarding workflows.
• Create dashboards and reporting for segment performance and individual CSM metrics.
• Conduct cohort analyses to optimize onboarding and retention strategies.
• Other duties as assigned.

Director of Customer Success – Growth

• Develop and execute success strategies for 50–75 enterprise accounts representing the majority of company revenue
• Build and maintain C-suite relationships with healthcare executives, CTOs, compliance leaders, and clinical stakeholders
• Own enterprise NRR targets (120%+) and ensure strategic account renewals and expansions
• Collaborate with Sales leadership on enterprise growth plans, multi-year renewals, and competitive positioning
• Manage a team of Enterprise CSMs, creating account assignment criteria, workload distribution, and performance standards
• Conduct executive-level account reviews, forecasting, and performance evaluations
• Design training programs focused on healthcare regulations, clinical workflows, and executive engagement
• Partner with Product and Engineering to advocate for enterprise-specific features, integrations, and roadmap priorities
• Collaborate with Marketing on case studies, reference programs, and thought leadership content tailored for enterprise healthcare clients
• Work with Legal and Compliance on contract negotiations, regulatory requirements, and security frameworks (HIPAA, SOC2, HITRUST)
• Establish enterprise playbooks and best practices for onboarding, adoption, and renewal
• Design and manage escalation paths for technical issues, compliance concerns, and executive-level escalations
• Implement account health scoring frameworks tailored to enterprise healthcare clients (NRR, clinical adoption metrics, utilization)
• Lead Quarterly Business Reviews (QBRs) and annual strategic planning sessions with executive stakeholders
• Other duties as assigned

Director of Customer Success, Enterprise

Bookkeeper

• Own and optimize clinician payroll end-to-end for OpenLoop’s clinician workforce
• Manage the full payroll cycle across multiple states, ensuring timesheets, hours, and rate data are accurate and processed on time
• Perform regular audits to catch discrepancies, troubleshoot root causes, and implement preventative fixes
• Serve as the primary contact for clinician pay questions, providing clear, empathetic, and timely resolutions
• Process rate changes, pay increases, bonuses, and other adjustments accurately and communicate changes
• Create and maintain dashboards and reports that surface payroll trends, cost drivers, and workforce patterns
• Partner with Product, Finance, and People Ops to improve payroll workflows and reduce manual processes
• Keep payroll processes aligned with multi-state labor laws, tax requirements, and classification rules (W-2 and 1099)
• Recommend and implement changes that make payroll more transparent, predictable, and painless for clinicians
• Other duties as assigned

Clinical Payroll Lead

• Manage a portfolio of client implementation projects, from onboarding through go-live, ensuring timelines, deliverables, and client expectations are met.
• Serve as the primary point of contact for clients during implementation, guiding them through setup, technical configuration, and clinical workflows.
• Partner with Sales, Product, Clinical, Engineering, Compliance, Patient Support, and Customer Success to align resources and ensure successful delivery.
• Perform light technical configuration, system setup, and validation of integrations to ensure readiness for launch.
• Anticipate potential blockers, resolve issues quickly, and escalate as needed to keep projects on track.
• Contribute to building scalable implementation playbooks, checklists, and best practices that improve efficiency and client satisfaction.
• Gather client feedback post-launch and work with internal teams to enhance the onboarding experience.
• Other duties as assigned.

Implementation Project Manager

About OpenLoop is looking for a Front-End Engineer & Designer to join our team remotely or at HQ in Des Moines, IA. In this hybrid role, you will be responsible for working at the intersection of code and creativity — designing intuitive interfaces and building them into production-ready healthcare technology. This position will also live at the intersection of OpenLoop’s Conversion Rate Optimization (CRO) initiatives focusing on our continuous onboarding optimization efforts. You’ll play a critical role in shaping and refining the digital experiences that guide providers, clients, and patients through their first interactions with our platform. From designing and testing funnels to deploying highly usable, conversion-friendly workflows, your work will directly influence how quickly and effectively new users are onboarded and engaged. As part of a growing health tech startup, you’ll collaborate with clinicians, engineers, and product managers to ensure that every touchpoint — from sign-up to system navigation — is seamless, accessible, and impactful, setting the standard for onboarding experiences in the digital healthcare space. What You\'ll Do: Create wireframes, mockups, and prototypes in Figma (or similar tools). Define and maintain a scalable design system that ensures brand and product consistency. Conduct usability testing and iterate based on feedback from clinicians, patients, and internal stakeholders. Implement responsive, performant, and accessible UIs using React (Next.js or similar frameworks). Integrate with APIs and back-end services to deliver end-to-end features. Optimize front-end performance and ensure cross-browser/device compatibility. Work with modern front-end funnel and form-building tools to design, test, and optimize user flows that maximize conversion rates. Partner with product managers, clinicians, and engineers to translate requirements into user-friendly solutions. Advocate for the user while balancing business needs and technical constraints. Contribute to a culture of rapid prototyping, feedback, and iteration. Other duties assigned.

Front-End Engineer / Designer

Manager

• Manage a team of TPMs, providing coaching, performance feedback, and career development.
• Own staffing, prioritization, and resource alignment across multiple concurrent client implementations.
• Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality.
• Drive consistency in process adoption, KPI tracking, and team-wide communications.
• Act as the escalation point for complex technical or client-facing challenges.
• Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery.
• Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs.
• Foster a culture of accountability, growth, and collaboration within the TPM team.
• Other duties as assigned.

Technical Programs Manager

Business Intelligence Developer

• Gather and clean data from various sources, ensuring data integrity and accuracy.
• Utilize statistical techniques and software (e.g., SQL, Excel, R, Python) to analyze datasets and identify trends, patterns, and anomalies.
• Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders.
• Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights.
• Develop and track key performance indicators (KPIs) to measure the success of business initiatives.
• Identify opportunities to improve data collection and analysis processes.
• Other duties as assigned.

Business Intelligence Analyst

Creative Strategist

• OpenLoop is looking for a Creative Lead, Advertising to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving the advertising growth of our brand and the brands of our partners. In the age of AI, advertising is increasingly about rapidly building and testing great creative content.
• Create 25+ pieces of creative per week, primarily for Meta ads, Snap, Pinterest, and YouTube.
• Create video ads (promotional and UGC) and image ads for advertising programs.
• Leverage AI to expedite creative production and iteration.
• Dive deep into the data with our performance marketing team to analyze results and adjust the creative focus accordingly.
• Conduct research into specific user personas to find the root of what motivates and drives them.
• Build design systems that are responsive and iterative. We’re shipping in a day, not weeks.