Employee Relations Lead

OpenLoop

Employee Relations Lead managing employee relations, safety, and workplace investigations at a telehealth company. Partnering with leadership to ensure compliance and develop effective training programs.

Posted 6/30/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
Lead thorough, timely, and impartial workplace investigations, document findings, and recommend appropriate solutions
Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
Track ER trends and metrics to identify risks and recommend proactive solutions
Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
Contribute to the development and revision of company policies in the employee handbook
Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
Own OSHA recordkeeping, reporting, and safety compliance across multiple states
Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
Develop and maintain safety policies and training programs
Other duties as assigned.

Requirements

What you’ll need

5+ years of HR experience with deep expertise in employee relations and complex workplace investigations
Experience managing workers' compensation programs and OSHA compliance
Deep knowledge of federal and multi-state employment law and HR compliance
Proven ability to coach managers through complex employee situations with sound judgement and discretion
Strong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions
Demonstrated ability to design and deliver manager training on ER topics
Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations
Excellent judgment and discretion; handles sensitive matters with confidentiality and care
Clear, confident communicator — written and verbal — across all levels of the organization
Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment

Benefits

Comp & perks

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ManagementPolicy InterpretationConflict ResolutionWorkers' Compensation ManagementData Analysis and Metrics TrackingSafety Policy DevelopmentInvestigative TechniquesCorrective Action ImplementationCase ManagementDocumentation and Reporting

Soft Skills

Judgment and DiscretionClear CommunicationCoaching and MentoringProblem-SolvingAdaptability