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Clinical Specialist, Clinical Quality
OpenLoopQuality Operations Specialist auditing clinical charts and supporting quality initiatives for telehealth solutions. Ensuring compliance and communication while maintaining clinical standards as the team grows.
About the role
Key responsibilities & impact- Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy.
- Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures.
- Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles.
- Disseminate approved quality messaging and educational updates to the provider population with professional tact.
- Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage.
- Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.
Requirements
What you’ll need- High School Diploma or GED with 2+ years of direct clinical environment experience (e.g., Medical Assistant, Scribe, or Clinical Coordinator).
- Proficiency in Excel & google sheets and a quick ability to learn Electronic Health Record (EHR) systems and tracking tools.
- A foundational understanding of clinical workflows. You should know the typical lifecycle of a patient visit and how documentation flows from intake to discharge.
- Experience interacting directly with patients in a clinical capacity. This ensures you understand the "human element" behind the data you are auditing.
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Generous PTO & hybrid-work flexibility
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AuditingClinical Workflow UnderstandingDocumentation AccuracyData TrackingCompliance Monitoring
Soft Skills
Professional TactTeam CollaborationProblem-Solving