Staff Product Manager – Products & Services

OpenLoop

Staff Product Manager at OpenLoop Health driving Patient CRM for AI-first capabilities and patient engagement. Collaborating with cross-functional teams to enhance patient outcomes and care experience.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in defining product strategy and managing roadmaps for Patient CRM and AI-driven features, with a strong focus on data quality and patient engagement. Proven ability to collaborate with cross-functional teams to deliver scalable solutions in a fast-paced environment.

Highest-signal resume keywords

Product Management ExperienceAI/ML Feature IntegrationCRM Platform DevelopmentCross-Functional Team CollaborationRoadmap Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyData-Driven Decision MakingPatient EngagementFeature PrioritizationRoadmap Development

Soft Skills

CommunicationProblem-SolvingAdaptability

Tools & Technologies

CRM PlatformsEngagement PlatformsSupport Workflows

Industry Keywords

Patient CRMPatient 360B2B Client BaseConsumer-Facing ProductsData Quality

About the role

Key responsibilities & impact

Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

Requirements

What you’ll need

7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar
Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
Strong experience building, communicating, and managing product roadmaps across cross-functional teams
Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment

Benefits

Comp & perks

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more