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About the role
Key responsibilities & impact- Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System
- Ensure training materials reflect current practices, workflows, and platform capabilities
- Support provider readiness by monitoring metrics and feedback related to onboarding and training activities.
- Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues
- Maintain and update clinical documentation and training materials across verticals and clients
- Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials
- Assist in the development of new training resources related to clinical initiatives, workflow enhancements, or product updates
- Support knowledge base management
- Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness
- Collaborate with cross-functional teams to ensure clinical readiness for go-live
- Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges
- Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts
- Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness
- Identify trends, gaps, or recurring issues in provider education and escalate recommendations
- Support quality improvement initiatives related to clinical training and provider performance
- Assist with additional duties as assigned
Requirements
What you’ll need- Active, unencumbered Registered Nurse (RN) license
- Strong clinical knowledge with ability to apply critical thinking in non-patient-facing, operational contexts
- Excellent communication, organization, and cross-functional collaboration skills
- Ability to interpret clinical workflows and translate them into clear, structured educational content
- Comfortable working in fast-paced, high-growth environments with evolving priorities
- Demonstrated adaptability to new technologies, systems, and workflows
- Experience in clinical education, training, onboarding, or staff development (preferred)
- Background in telehealth, virtual care, or healthcare technology environments (preferred)
- Familiarity with clinical documentation standards, regulatory considerations, and quality assurance processes (preferred)
- Experience with platforms such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Zoho, and G-Suite (preferred)
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Generous PTO & hybrid-working flexibility
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Clinical KnowledgeCritical ThinkingTraining DevelopmentOnboarding ProcessesQuality AssuranceRegulatory Compliance
Soft Skills
Excellent CommunicationOrganizational SkillsCollaboration SkillsAdaptability
Certifications
Active Registered Nurse (RN) License