OpenLoop

Senior Program Manager, Talent Acquisition Operations

OpenLoop

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Define, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)
  • Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clients
  • Lead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.
  • Scope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.
  • Build and scale processes, tools, and workflows as teams and the business grows
  • Train and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating procedures
  • Manage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experience
  • Partner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levels
  • Demonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomes

Requirements

  • 5-7 years in program management, recruiting operations, workforce analytics, or HR analytics
  • Strong ATS and recruiting systems experience
  • Proven experience with HR system implementations, process building, training users on tools and scaling operations
  • Experience defining and tracking recruiting performance metrics (productivity, SLAs, pipelines and other performance areas)
  • Strong analytical and dashboarding skills
  • Experience and confident ability to lead, communicate and manage difficult stakeholders, pushing back, keeping things on track and and driving them towards execution.
  • Preferred: Startup or high-growth experience
  • Preferred: Experience supporting global teams (e.g., LATAM, Canada)
  • Preferred: Familiarity with the medical provider onboarding / credentialing process
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementrecruiting operationsworkforce analyticsHR analyticsATS implementationrecruiting performance metricsanalytical skillsdashboardingprocess buildingtraining users
Soft Skills
leadershipcommunicationstakeholder managementinfluencemotivationaccountabilityproblem-solvingproject managementcollaborationadaptability