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Tech Stack
Tools & technologiesCyber SecurityJamfMacOS
About the role
Key responsibilities & impact- Provide Tier 2 and 3 technical support via Slack, email, and Zoom, resolving hardware, software, and access issues promptly.
- Onboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach.
- Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365.
- Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance.
- Improve and document helpdesk processes, workflows, and knowledge resources to drive efficiency.
- Support long-term IT initiatives such as infrastructure upgrades, security enhancements, and system integrations.
- Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.
- Proactively identify recurring issues and recommend scalable, long-term IT solutions.
- Other duties as assigned.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
- 4+ years of general IT experience, with at least 2 years of macOS enterprise and MDM management (JAMF, Mosyle, or Kandji).
- Proficient in Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration.
- Strong understanding of cybersecurity principles and experience with IT compliance frameworks (HIPAA, SOC 2, HITRUST).
- Excellent communication and customer service skills, with a proactive and empathetic approach to user support.
- Experience working in fast-paced or startup environments is highly preferred.
- Familiar with ITIL framework and best practices for incident management and service delivery.
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
macOS enterprise managementMDM managementIT compliance frameworkscybersecurity principlesincident managementservice deliverytroubleshootingdevice setupaccount provisioninghelpdesk process improvement
Soft Skills
communication skillscustomer service skillsproactive approachempathetic approachcollaborationproblem-solvingorganizational skillsattention to detailadaptabilityteamwork