OpenLoop

Implementation Manager

OpenLoop

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage a team of Implementation Managers, providing coaching, performance feedback, and career development.
  • Own staffing, prioritization, and resource alignment across multiple concurrent client implementations.
  • Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality.
  • Drive consistency in process adoption, KPI tracking, and team-wide communications.
  • Act as the escalation point for complex technical or client-facing challenges.
  • Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery.
  • Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs.
  • Foster a culture of accountability, growth, and collaboration within the Implementation team.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree in Engineering, Business, or related field.
  • 4-6+ years in Implementation management or program management, with direct experience leading implementations or high-performing cross-functional teams.
  • Proven ability to coach and develop individuals, with prior mentorship or team leadership experience.
  • Comfortable balancing team leadership with hands-on problem solving.
  • Excellent communication and relationship-building skills across technical and non-technical teams.
  • Highly organized, with a knack for creating clarity in fast-paced or ambiguous environments.
  • Proficiency with project management and reporting tools (e.g., Asana, Jira, Smartsheet).
Benefits
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation managementprogram managementKPI trackingprocess improvementsclient implementationsresource alignmentperformance feedbackcoachingmentorshipproblem solving
Soft Skills
team leadershipcommunicationrelationship-buildingorganizational skillscollaborationaccountabilitygrowth mindsetadaptabilityclarity in ambiguitycross-functional collaboration