Nordstrom

Customer Support

• Contributes to code, design, collaborates with local team
• Tests all scenarios and conforms to quality standards
• Measures and understand local scope
• Conforms to secure coding practices and secure system fundamentals
• Displays knowledge of Computer Science fundamentals related to own work

Engineer 1 – Customer Experience Platform

Full-stack Engineer

• Design and build real-time positioning decision pipelines that consume demand signals, unit economics, sellability scores, and positioning time to determine optimal inventory placement across the fulfillment network
• Own end-to-end implementation of Pack & Hold Reimagined, Returns Positioning, and Racking capabilities requiring solution-level design with full upstream/downstream integration consideration
• Analyze and deconstruct complex inventory state problems across inventory systems
• Identify and implement automation to streamline delivery of positioning services and drive measurable outcomes
• Work with business, infrastructure and security teams on delivering any enhancements and bug fixes for production systems
• Describe detailed system interactions with direct dependencies; design deployment processes that minimize downtime and include alerting that detects failures before they impact customers
• Improve quality of output throughout the team: provide actionable feedback during code and system design reviews, document team processes and designs, and ensure solutions are extensible
• Participate in design and code review to ensure quality and testability of feature code
• Mentor and support junior engineers across a wide spectrum of technical activities

Senior Software Engineer, Inventory Positioning

• Write production code as a core part of your week — this is a hands-on individual contributor role, and you’ll be one of the people shipping the work, not just shaping it
• Lead the design, development, and operation of complex distributed systems that process sales transactions, in-store alerts, and other business data
• Build using strong development practices: write clear, maintainable code; cover it with meaningful tests; instrument it for production; and keep technical debt in check
• Perform thoughtful code reviews that catch real issues, share context, and help teammates grow — and welcome the same in return on your own work
• Work through design problems alongside the team — whiteboarding, debating tradeoffs, and arriving at better solutions together
• Take the time to understand the why behind a problem before reaching for a solution, including the business context, the user experience, and the constraints that shaped the existing system
• Partner with engineers, product managers, business stakeholders, and vendors to turn ambiguous problems into well-scoped solutions — translating business needs into functional requirements, and technical tradeoffs into language the business can act on
• Mentor other engineers and help the team continuously raise its bar on quality, automation, and delivery speed
• Operate with a DevOps mindset: own your service in production, including monitoring, alerting, CI/CD, and cloud infrastructure
• Develop practices for delivering high-quality code with the help of AI coding assistants

Senior Engineer – Asset Protection

Cloud Engineer

• Implement and champion cloud technologies within our organization which adhere to engineering and security standards
• Build secure tooling to allow the self-service of AWS, GCP, Azure, and OCI offerings by application teams
• Work closely with both development and operations teams with a demonstrated commitment to their success
• Operational support to operate clouds at enterprise scale
• Participate in a shared on-call rotation to provide operational support for critical cloud services and platforms

Engineer 1 – Cloud Engineering

Platform Engineer

• Define and drive the product roadmap for experimentation and platform infrastructure, ensuring alignment with Nordstrom’s engineering strategy and broader digital product goals.
• Evaluate where AI and automation can accelerate roadmap delivery or unlock new platform capabilities.
• Evangelize the roadmap with stakeholders across Engineering, Product, Digital Merchandising and Analytics.
• Define and monitor KPIs across your portfolio. Use those metrics to make investment decisions.
• Write user stories, acceptance criteria, and technical requirements for platform features, tooling improvements, vendor integrations, and infrastructure upgrades.
• Own launch plans including UAT, communication, change management, and post-launch validation.
• Partner with Engineering Manager and Tech Leads to align on priorities and execution.

Product Manager 2 – Experimentation, Observability, Platform Infrastructure

Security Engineer

• Design, deploy, and operate network security controls across enterprise, cloud (AWS, Azure, GCP), and retail edge environments
• Implement and maintain zero-trust network access (ZTNA) policies, microsegmentation, and perimeter security using tools like Zscaler, Palo Alto Networks, and cloud-native NGFWs
• Build and maintain automation pipelines for security policy management, firewall rule lifecycle, and compliance validation — treating infrastructure as code
• Collaborate with cloud, platform, and application teams to integrate security at the network layer without blocking delivery velocity
• Serve as a subject matter expert for authentication and authorization frameworks: 802.1X, EAP-TLS, RADIUS/ClearPass, certificate management, and IAM integrations
• Monitor, triage, and respond to network security events; drive root cause analysis and long-term remediation
• Author engineering documentation, threat models, and security runbooks; contribute to architecture reviews
• Mentor engineers across the NIO organization on security best practices and automation patterns
• Participate in on-call rotation for critical security infrastructure

Senior Network Security Engineer

Operations

• Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
• Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
• Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience.
• Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
• Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.
• Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.
• Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking.

IT Operations Manager

Human Resources

• Analyze HRIS and payroll processes, identifying opportunities, and providing recommendations for optimization
• Ensure that HRIS and payroll processes are accurate, efficient, compliant, and consistent with the company’s overall objectives
• Provide first-line support for HR System support and assist with the coordination of all on and off cycle biweekly payroll processing
• Maintain and help drive production planning and execution to support accurate and efficient day-to-day operations
• Participate in a consultative role to support assigned region with employee inquiries, complex employee issues, and processing questions
• Execute complex and/or high impact business processes and/or transactions
• Proactively assess, refine and implement HRIS and Payroll process improvements and tools, including appropriate documentation
• Plan, facilitate, and/or execute projects, including owning entire larger impact projects, as assigned
• Build positive team relationships through collaboration and active participation to achieve department and team goals
• Serve as an escalation point and Subject Matter Expert (SME) for more complex HRIS and Payroll matters
• Provide training, guidance, and support to the HRIS and Payroll team regarding relevant topics
• Drive payroll projects and issue resolutions
• Support the administration of time, pay, and absence data for bi-weekly payroll processing
• Support the administration of benefits, compensation, leave, learning, and recruiting
• Ensure accurate and timely payroll reporting

HR Ops Specialist

Program Manager

• Own the program roadmap across the Finance Insights, Analytics & AI portfolio, including milestone tracking, dependency management, sequencing, and value realization
• Lead a small team or program managers and data analysts, setting clear expectations, developing talent, and maintaining a high-performance culture focused on delivery and continuous improvement
• Manage multiple stakeholder groups across the enterprise, creating alignment and prioritization, raising issues requiring decisions or input, mitigating risks, and resolving conflicts
• Partner with a team of data analysts and technical teams to connect analytical and AI solution development to program delivery, ensuring work moves from concept to production on time and with appropriate governance
• Develop and own communications and materials across audience levels, including executive sponsors and senior leadership, with clarity on status, risks, and decisions needed
• Establish and maintain operating cadences, governance standards, and program frameworks that keep the portfolio on track and teams aligned
• Proactively identify roadblocks and propose solutions that contribute to organizational success, escalating to senior leadership as appropriate
• Manage complex, interdependent workstreams with an eye toward sequencing, value creation, and enterprise-wide impact
• Demonstrate discretion and professionalism when working with senior leadership on sensitive business and organizational issues, effectively managing ambiguity and proposing workable solutions to challenging problems
• Supplement other roles and responsibilities to deliver the program’s initiatives, as needed

Senior Manager, Program Management – Insights & Analytics

• Assist Senior Director with all insurance procurement functions, including market strategy development, data submissions, quote evaluations, carrier selection and binding
• Manage premium expenses and budget
• Partner with Strategic Sourcing and Real Estate to review draft agreements and contracts
• Provide guidance and recommendations to terms and conditions as it relates to insurance requirements for third party vendors and partners
• Evaluate and recommend risk transfer options
• Provide written analysis, including claims coverage analyses for internal stakeholders
• Manage property incidents and claims utilizing Origami Risk
• Partner with Facilities, Asset Protection and other key stakeholders to reduce risk exposure and secure recoveries
• Manage building/property risk prevention and risk engineering improvement initiatives with Facilities and property insurers
• Cultivate and maintain positive relationships with key underwriters, service providers, brokers, and internal customers
• Support other key programs for Risk Management

Senior Insurance Program Manager

Product Manager

• Lead and develop a team of Product Managers responsible for the design, delivery, and optimization of returns processing and reverse inventory movement capabilities — including disposition decisioning, routing logic, and recovery-based models across Nordstrom’s returns network.
• Own and drive the returns product roadmap — translating strategic direction into a well-sequenced, executable plan with clear milestones, measurable outcomes, and accountable owners.
• Collaborate with peers and leaders across the enterprise — including Inventory and Supply Chain — to define product vision, align on priorities, and ensure outcomes support Nordstrom’s enterprise goals.
• Translate ambiguous business challenges into actionable product frameworks and measurable KPIs tied to returns throughput, recovery rates, cost reduction, and processing speed.
• Partner with Data Science and Engineering teams to design intelligent systems and data models that enable dynamic disposition routing, exception handling, and data-driven decision-making across the returns lifecycle.
• Monitor and identify operational and customer needs, staying current on industry trends and translating them into product innovation and roadmap adjustments.
• Define and monitor key performance indicators for product performance, ensuring continuous improvement through data-driven insight.
• Hire, coach, and supervise an efficient and high-performing team, fostering a culture of innovation, accountability, and collaboration.
• Champion the development of enterprise product standards and governance models for reverse inventory movement that scale across channels and operational sites.

Senior Manager, Product Management – Reverse Inventory Movement

• Architect scalable, reliable technical solutions that serve millions of customers in a high-throughput, low SLA environment
• Lead technical strategy for evolving our loyalty and marketing ecosystem, driving the conversation around next-generation capabilities while ensuring solutions are performant, secure, and provide exceptional omnichannel user experiences
• Drive technical excellence across engineering teams, establishing best practices for distributed systems, highly performant APIs, and data processing at scale
• Champion operational excellence by driving improvements in observability, telemetry, monitoring, and automation increasing system reliability and resiliency
• Collaborate effectively with cross-functional teams including Product, Operations and business stakeholders to understand requirements and deliver solutions that drive business impact
• Provide technical leadership as an individual contributor, mentoring and influencing engineers through code reviews, design discussions, and architectural guidance
• Evangelize and drive adoption of AI technologies across engineering teams to accelerate productivity, improve code quality, and increase speed of delivery through intelligent tooling and automation
• Partner with platform and enterprise services teams to ensure cohesive integration across the enterprise technology ecosystem

Principal Engineer – Discovery, Marketing & Loyalty

• Shape and communicate a clear product vision and strategy for the payments domain, aligned with company goals and business priorities, with growing independence
• Measure and monitor key performance indicators across payments capabilities and provide insights for continuous improvements and feature opportunities
• Prioritize features and develop quarterly priorities and annual backlog, accounting for complexity, impact, and cohesion with organizational strategy
• Collaborate with Engineering, Analytics, UX, and business stakeholders to drive the right payment capabilities at the right time
• Lead payment provider integrations — including onboarding new acquirers, wallet integrations, and Buy Now Pay Later providers — coordinating across partner teams
• Develop expertise in payment architecture and contribute to the design of our Payment Orchestration Layer (POL) strategy, including card-not-present capabilities and tender abstraction
• Write technical requirements, user stories and acceptance criteria, influencing within your domain
• Embed with the Engineering squad to drive development through day-to-day management of backlog, agile ceremonies, and feature releases
• Design measurement plans and run experiments to validate payment optimizations, including approval rate improvements and fraud reduction
• Stay current with payment industry trends, competitive landscape, and emerging technologies to identify strategic opportunities and inform roadmap decisions
• Work with engineering and business to balance customer value and technical effort, complexity, and risk, with minimal support.

Product Manager 2 – Payments Experience

Financial Planning and Analysis

• Lead the close, forecast, and planning cycles for the Marketing & Credit area, providing consolidated reporting that clearly highlights key storylines for a senior leadership audience
• Collaborate with cross-functional business and finance partners to develop customer plans inclusive of key customer metrics (e.g., active and new customers, trips, spend per customer)
• Lead the design and implementation of a new customer profitability measurement framework, establishing cohort-level tracking and ongoing reporting to inform strategic decision-making
• Act as liaison between Marketing Finance and Corporate FP&A, ensuring alignment around planning and forecast calendars, business-specific storylines, and enterprise-wide financials
• Support weekly and monthly business reviews that provide insight around current business and customer performance, and create alignment around forward-looking forecasts and plans that can be actioned against
• Support the labor planning process for Marketing and Credit working directly with HR and senior leadership to establish plans and performance tracking
• Support the Marketing and Credit allocation process including development of allocation planning models and methodology
• Embrace and champion change with a focus on implementing, editing, and improving processes across finance and the business, including leveraging AI and automation tools to streamline workflows
• Collaborate and build credibility across the organization, where key partnerships include business leaders, cross-functional finance and accounting teams, strategy and analytics, and marketing/credit business partners
• Create materials that clearly and effectively communicate insights and recommendations through storytelling tools such as MS Excel, PowerPoint, and Looker

Finance Manager – Customer & Consolidation

Technical Program Manager

• Scale and mature Nordstrom’s enterprise data governance operating model—strengthening ownership, stewardship, data quality, and AI-first metric standardization so leaders can rely on consistent, trusted reporting.
• Drive execution by owning roadmaps, timelines, dependencies, and delivery across governance initiatives, surfacing risks and trade-offs early.
• Partner with product, engineering, data platform, analytics, and business leaders (e.g., Supply Chain, Customer, Marketing, Merchandising) to embed governance into end-to-end data lifecycle workflows and tools—and align priorities, requirements, and adoption.
• Lead change and alignment through workshops, clear communications, and enablement—building shared understanding, adoption, and accountability for high-quality, well-governed data.