Motive

Director

• Develop and close business with Motive’s largest prospects
• Sell into Fortune 500 companies and other impactful companies in North America
• Prospect and win new Strategic business through developing key C-Suite relationships
• Partner with internal account team and leverage customer analytics
• Resolve problems using critical thinking and best solutions
• Work with technical resources to showcase integrations value
• Effectively plan to meet and exceed ongoing business goals and revenue quotas
• Develop a deep understanding of technology platform and operations

Director of Strategic Accounts – Eastern U.S.

• Prospect and win new Strategic business through developing key C-Suite and executive relationships within key prospects to drive expansion of that business with all key accounts
• Develop champions within our prospects to ensure RFP wins and grow contractual-based business
• Partner with the balance of your internal account team at Motive and leverage customer analytics and other available resources to optimize buying decisions to increase the perceived value of Motive
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions
• Work with technical resources to display to prospects the power of integrations & how our partner ecosystem increases the value of our hardware and software
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business
• Constantly study and deepen understanding of market trends to enable consultative insight

Director of Strategic Accounts – Western U.S.

Manager

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
• Build trusted partnerships by understanding client goals, priorities, and business structure.
• Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
• Monitor the performance of client sites across key automotive and digital KPIs.
• Deliver clear, actionable performance insights through regular client meetings.
• Align Motive’s solutions to client business objectives and performance goals.
• Drive expansion opportunities for Motive products and additional sites within dealership groups.
• Support client onboarding and ongoing adoption of Motive’s tools and workflows.
• Lead application training sessions with client teams and key stakeholders.
• Work closely with the Motive Product team to share client feedback and performance insights.

Performance Manager

Customer Success Manager

Recruitment

• Source and identify potential candidates through various channels such as job boards, social media.
• Conduct thorough screening and interviews to assess candidates' technical skills and cultural fit.
• Collaborate with hiring managers to understand job requirements and providing quality hires.
• Own the full recruitment process from initial contact to offer roll-out and onboarding.
• Maintain and update candidate tracking systems and report on recruitment metrics.
• Build and nurture relationships with candidates to foster a talent pipeline for future openings.
• Liase with recruitment partners and coordinate timely contract renewals.
• Stay updated on industry trends and technology to effectively assess candidate qualifications.
• Assisting in data collection of new joiners towards insurance and payroll.
• Preparing ad hoc letters (e.g., Relieving, proof of employment, etc.).
• Assist in onboarding and offboarding processes.
• Lead background verification process including coordination with external vendors for all Motive staff.
• Respond to employee inquiries on HR Policy.
• Maintain HR records and systems, ensuring data accuracy and compliance.
• Participate in audits and compliance checks, ensuring HR practices meet legal standards.

Senior Talent Acquisition Specialist

Full-stack Engineer

• Build new UI components and customize existing ones to provide flexibility without compromising on simplicity
• Integrate with third party API’s for both backend and frontend use cases
• Work directly with internal and external stakeholders to manage projects
• Shape our core product to ensure scalability and great user experience
• Move the business forward by delighting our customers and our internal teams
• Build robust integrations between Motive products, business systems, and third-party data sources to unlock speed and efficiency
• Work in a small, elite, cross-functional, and dynamic engineering team where your contributions have an immediate and noticeable impact

Software Engineer I, Core Product

• Lead architecture and scalability initiatives across our Rails and Next.js platform
• Improve platform maintainability by helping evolve customer-specific logic into reusable systems and configuration-driven solutions
• Identify and reduce recurring engineering and operational toil
• Improve frontend performance, platform efficiency, and overall system reliability
• Drive technical direction for complex projects spanning multiple product areas
• Partner closely with product and engineering leadership to make thoughtful long-term technical decisions
• Raise engineering quality through strong technical mentorship, code review, and architectural guidance
• Help establish pragmatic engineering standards and scalable development practices
• Work in a small, elite, cross-functional, and dynamic engineering team where your contributions have an immediate and noticeable impact

Senior Software Engineer II, Core Product

Collections

• Manage dunning queues for failed card payments; prioritize by risk/exposure and act quickly after declines.
• Identify decline reasons (e.g., insufficient funds, expired card, do not honor, issuer unavailable, AVS/CVV mismatch) and follow SOP resolution paths.
• Guide customers to update payment methods via the self-serve portal; when needed, collect updates through approved workflows without storing/transmitting card data (PCI-DSS compliant).
• Execute payment retries per approved schedules; document outcomes and next steps in the system of record.
• Use approved email/phone templates for outreach; escalate non-responsive or high-risk accounts in accordance with policy.
• Create and update Salesforce cases with complete notes, commitments, and supporting docs; keep statuses current for partner teams.
• Partner cross-functionally on straightforward blockers (pricing, tax, credit corrections) by opening well-documented cases and tracking to resolution.
• Provide accurate daily status updates and support short-interval recovery forecasts; ensure clean month-end cutoffs.
• Support customers with billing inquiries and payment declines/failures.
• Review invoices, payments, refunds, chargebacks, credits, and write-offs to support account reconciliations.
• Analyze account documents/data for accuracy; obtain missing or corrected information.
• Follow SOPs, review processes, and recommend improvements.
• Ensure proper period cutoffs for month-end close.
• Serve as the point person for collections-related support cases.
• Work with cross-functional teams to ensure data quality and consistency.
• Work comfortably with spreadsheets, internet applications, and ERP systems.
• Enter data accurately across electronic systems.
• Interface with Sales, Customer Success, and Fulfillment to ensure rapid issue resolution.

Collections Specialist

Product Designer

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Senior Product Designer

Technical Account Manager

• Serve as the senior subject matter expert responsible for troubleshooting and diagnosing complex issues
• Collaborate extensively with Product, Engineering, Escalations, and specialized support teams
• Build and maintain relationships with accounts by proactively monitoring their accounts
• End-to-end ownership of the most critical customer issues
• Provide feedback to Product teams on common or emerging issues
• Personalize customer experience by strengthening relationships
• Train, coach and provide consultations to your direct team

Senior Technical Account Manager – Strategy

Customer Support

• Lead and develop our growing Customer Support team while ensuring an exceptional support experience for our clients, partners and internal stakeholders
• Oversee day-to-day support operations, coaching team members, and ensuring the team delivers responsive, professional, and effective support across phone calls, email communications, and ticketing systems
• Leverage cutting edge AI technology to help innovate our product and the customer experience
• Help foster a collaborative, positive, and customer-focused team whose interactions meet Motive’s standards for professionalism
• Ensure SLAs for responsiveness and resolution are met across all channels (phone, email, and ticketing platforms)
• Monitor support metrics and reporting to ensure team capacity and performance is maintained
• Handle customer escalations and work cross-functionally to drive resolution
• Identify trends in customer requests and collaborate with Product, Engineering, and Customer Success teams to eliminate bottlenecks
• Maintain and improve support workflows, processes, and documentation
• Oversee new-hire training and professional development for team members.

Customer Support Supervisor

Operations

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation.
• Account Renewals
• Contract Buyout Quotes.
• Opportunity Stage Amendments.
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

Senior Order Management Specialist, Operations

Data Engineer

• Collaborate & Strategize: Partner closely with business stakeholders to understand challenges and design end-to-end architecture.
• Build & Maintain Data Models: Design, develop, and own robust data models in Snowflake and Iceberg using dbt and advanced SQL.
• Orchestrate & Automate: Build reliable data pipelines and CI/CD workflows using tools like Airflow, Python, and Terraform.
• Champion Data Quality: Implement testing, documentation, and data governance practices to maintain a single source of truth.
• Enable Analytics & Workflows: Act as Product Owner and Tech Lead for data domains.
• Innovate with AI: Help build next-generation data infrastructure by integrating AI capabilities.
• Architect Observability: Implement monitoring and alerting frameworks to catch data failures proactively.

Product Manager

• Own the vision and execution of AI-powered vision & safety hardware
• Set and articulate the product's vision
• Drive New Product Introductions (NPIs) from ideation through implementation
• Make trade-offs across AI computing, installation experience, form factor, battery, and connectivity
• Define and prioritize firmware features
• Write strong PRDs and technical specs
• Collaborate across multiple product, engineering, and go-to-market teams
• Define and analyze performance metrics
• Drive go-to-market readiness

Principal Product Manager – Connected Devices

Platform Engineer

• Help define the direction and initiatives for the team and platform.
• Strategize and build fully automated bootstrapping and delivery pipelines.
• Progress and evangelize self-service engineering technologies and approaches.
• Advance the local development experience while maintaining consistency.
• Build self-healing infrastructure that enables fast, robust automated testing.
• Improve the performance and reliability of existing systems.
• Host Brown Bag sessions, demos, and more to drive adoption and collaboration.
• Coach and mentor team engineers and collaborate on designs.