Motive

Risk

• Collect, review, and analyze applicants' financial, demographic, and historical information and records
• Analyze business financial statements, bank statements, and credit reports
• Communicate directly with clients and sales about application status
• Explain why and when additional documents are needed to determine client creditworthiness
• Approve, decline, or seek exceptions for applications based on policy guidelines
• Make quality decisions within expected service-level agreements
• Perform portfolio management and identify suspicious or questionable items
• Recommend policy and process improvements to mitigate underwriting failure points
• Conduct bank statement analysis, financial spreading, and risk-ratio analysis culminating in underwriting memos
• Collaborate with sales, data science, product management, and other stakeholders to deliver a strong customer experience

Risk Analyst

General

• Support Sales and Fulfillment teams through the quote-to-cash process
• Ensure orders, accounts, and audit activities are completed accurately and on time
• Use Salesforce and Zuora to investigate and resolve billing, payment, and account-related issues
• Review billing accounts and audit records to identify discrepancies and validate data accuracy
• Recommend appropriate escalation when needed
• Partner with cross-functional teams to resolve casework and improve operational workflows
• Support scalable process enhancements
• Communicate status, issues, and findings clearly to stakeholders
• Report to the Manager, Order Management Audit

Order Management Specialist, Audit

Manager

• Provide white-glove service, technical support, and executive-level communications to customers
• Manage escalated cases from intake through closure as the single point of contact
• Lead impact analysis, stakeholder coordination, communication, and resolution tracking
• Ensure effective execution of the escalation process and high customer satisfaction
• Coordinate critical escalations and handoffs between teams
• Partner with Engineering, Operations, Technical Support, Customer Success, Sales, and Product Management on escalated issues
• Develop and coordinate post-escalation reviews, post-mortems, trend analyses, and continuous-improvement initiatives
• Analyze escalation patterns and recommend ways to address recurring issues
• Communicate progress and escalate risks related to complex customer experience problems

Escalation Manager

Engineer

• Research vehicle network signals, proprietary OEM data, and field logs to identify valuable telemetry parameters
• Analyze wiring diagrams, body builder guides, and related OEM documentation to determine vehicle connection and data-access strategies
• Connect to vehicle networks, capture and analyze logs, and document findings for engineering and product teams
• Use live vehicle debugging, data scraping, reverse engineering, and custom scripts to expand vehicle coverage
• Provide technical insights that inform new telematics features and improve vehicle-data interpretation
• Travel to customer locations to interface with vehicles and validate coverage solutions
• Drive vehicle coverage projects in partnership with global, cross-functional teams

Telematics Coverage Engineer

Security Engineer

• Serve as the primary Security partner for software and engineering teams
• Evaluate security posture across the organization
• Plan and execute red team operations, adversary simulations, and targeted security assessments focused on cloud environments
• Evaluate cloud infrastructure, identity architectures, CI/CD pipelines, containerized workloads, and cloud-native services
• Identify and validate attack paths involving IAM misconfigurations, overprivileged roles, secrets exposure, metadata abuse, insecure automation, and cloud service configuration weaknesses
• Assess detection and response coverage by exercising logging, alerting, monitoring, and incident response processes with blue team and detection engineering functions
• Track emerging attacker techniques, cloud exploitation trends, and new abuse paths relevant to modern enterprise environments
• Drive remediation efforts for identified issues

Red Team Security Engineer

Account Executive

• Own the full sales cycle from prospecting and pipeline generation to closing and onboarding new customers
• Develop new business by building relationships with key prospects and stakeholders
• Exceed sales targets and drive growth across Small & Medium Business accounts in transportation, logistics, construction, and field services
• Collaborate with sales leadership to localize playbooks, refine go-to-market strategies, and strengthen Motive's commercial footprint in México
• Conduct needs-based discovery and deliver presentations translating Motive's value into business outcomes
• Negotiate and close deals professionally and precisely
• Work cross-functionally with Customer Success, Sales Operations, and Marketing to ensure customer satisfaction and long-term success
• Stay ahead of market trends to enhance the consultative approach and competitive positioning

Account Executive, SMB

Implementation Specialist

• Conduct recurring compliance audits of dealer websites against OEM-specific brand website standards
• Provide quality assurance of dealer sites to ensure they meet OEM program requirements before launch
• Proactively and regularly submit Motive’s live sites for OEM compliance checks
• Identify, document, and remediate compliance violations, prioritizing issues that put dealer co-op funds or OEM certification at risk
• Partner with Implementations, Customer Support and Customer Success teams to resolve flagged issues quickly and prevent recurrence
• Track OEM policy and program updates, and translate them into internal checklists, playbooks, and configuration standards
• Maintain accurate, up-to-date records of audit findings, remediation status, and account-level compliance history
• Serve as the internal point of contact for OEM compliance questions from Implementation, Customer Success, and dealer-facing teams

Implementation Specialist, OEM Compliance

Operations

• Act as a strategic partner to Sales and GTM leaders
• Own and run weekly and quarterly business review cadences
• Reconcile numbers, surface the story behind changes, and manage leadership deadlines
• Identify manual work to eliminate and build AI agents, multi-system workflows, and scripted data pipelines
• Analyze pipeline, funnel, forecast, and productivity data and provide recommendations
• Support territory design, account assignment, book balance, and capacity planning
• Maintain accurate quota, target, attainment, and KPI tracking with executive-ready metric definitions
• Partner with sales leaders and coordinate with Systems, Data Quality, Enablement, SDR, Marketing, and Finance
• Build quality assurance into deliverables and resolve upstream data issues

Business Strategy, Operations Analyst II

Product Marketing

• Own go-to-market strategy and PLG motions for Motive products
• Develop and execute go-to-market plans aligned with company objectives and revenue targets
• Drive marketing efforts for new product launches and feature releases
• Work with cross-functional teams to ensure seamless product rollouts
• Support product adoption and growth through PLG motions
• Define positioning, messaging, and value propositions for key audiences
• Differentiate Motive's AI platform capabilities in a competitive landscape
• Use data and customer insights to refine messaging, pricing, and product strategy
• Develop sales collateral, presentations, and training materials
• Collaborate with demand generation, lifecycle, and content marketing teams on awareness and lead-generation campaigns
• Build understanding of industry trends, pain points, and buyer personas
• Identify opportunities for differentiation and expansion
• Represent the voice of the customer within the organization
• Work with Product Managers to influence roadmap decisions using customer feedback and market insights
• Collaborate with channel and partnership teams on co-marketing initiatives

Product Marketing Manager

• Generate and analyze data to provide insights that drive strategic decision-making and operational efficiency
• Develop and maintain dashboards and reports that provide critical business insights
• Assist in managing multiple projects to ensure timely delivery and alignment with business objectives
• Collaborate with sales leaders and key stakeholders to ensure effective communication and alignment
• Ensure data integrity and accuracy through meticulous quality assurance processes
• Serve as a strategic partner to Sales and Sales Operations leaders
• Help scale Motive's operations model and enable teams to focus on high-impact growth initiatives
• Participate in an on-site assessment round involving real-world analyst simulations, deep-diving into raw data, crafting business narratives in Google Sheets, and pulling data using SQL

Business Strategy and Operations Analyst II

Project Manager

• Own project plans for high-impact marketing programs and lead key components of larger web, operations, and search initiatives
• Manage timelines, milestones, dependencies, and stakeholder ownership across Web, Marketing Ops, and SEO initiatives
• Drive day-to-day execution of web development sprints, SEO optimization rollouts, web launches, and marketing automation or operational projects
• Identify project risks, technical blockers, process gaps, technical debt risks, and execution bottlenecks; proactively drive resolution
• Communicate project status, timelines, decisions, and action items to cross-functional technical and marketing teams
• Improve Agile/Scrum project management workflows, documentation, and team coordination practices
• Take ownership of production and execution of technical strategies defined by project drivers
• Work within team OKRs and resource plans, influencing outcomes through project management and collaboration across Web, Ops, and SEO disciplines
• Facilitate technical decision-making, remove blockers for developers and operations specialists, and keep stakeholders informed

Marketing Project Manager – Web, Operations

Business Operations

• Partner with the Business Operations Manager to support and improve quote-to-cash systems and processes
• Execute QTC-related work across CPQ, billing, and order management workflows
• Perform user acceptance testing for strategic projects and enhancement releases, including test case creation, execution, results documentation, and defect tracking
• Support tactical QTC tasks such as configuration validations, data checks, and small process or tooling tweaks
• Translate business requirements and pain points into structured Jira tickets with requirements, acceptance criteria, edge cases, and dependencies
• Conduct UAT on assigned tactical tickets and monitor releases for negative system impacts
• Create, refine, and maintain enablement documentation, including runbooks, SOPs, FAQs, process maps, and step-by-step guides
• Document outcomes of new features and bug fixes for the Order Management team
• Use SQL or analytics tools such as Snowflake and Retool to reconcile data and monitor QTC workflow impacts
• Partner with analytics and systems teams to troubleshoot data issues and ensure data integrity
• Identify recurring QTC process issues and propose improvements
• Stay current on QTC system and process changes and assess their impact on the Order Management team

Business Operations Lead - Order Management

Marketing

• Own the go-to-market launch of new partners, from positioning and launch planning through execution, optimization, and reporting
• Develop joint messaging and marketing plans for customers, prospects, partner audiences, and internal teams
• Build and execute joint initiatives across sales teams, events, digital channels, content, and other routes to market
• Lead partner activations end-to-end, managing strategy, messaging, logistics, stakeholder alignment, and field execution
• Create partner-facing campaigns, content, sales tools, enablement materials, and training
• Equip partners and internal teams with messaging and tools to position and distribute Motive's solutions
• Analyze awareness, engagement, channel contribution, pipeline, revenue, and partner adoption performance
• Identify partner-funnel gaps and drive solutions to improve awareness, activation, conversion, and impact
• Manage budgets and resource tradeoffs to maximize return on investment
• Manage multiple complex projects simultaneously in a fast-paced environment

Senior Partner Marketing Manager

Account Manager

• Build a best-in-class merchant partnership and shop network across fuel, maintenance, and strategic fleet spend
• Own the vision and roadmap for the merchant partnership and shop network
• Expand coverage across open-loop fleet spec and direct settlement models
• Unlock bulk fuel integrations to deepen in-network spend
• Drive international partnerships and adoption of new-age payment technology
• Design and pursue first-of-a-kind partnerships with industry leaders
• Own end-to-end partner relationships and executive-level contacts
• Run partner business reviews and deliver measurable results in In-Network Share and TPV
• Define requirements, metrics, and product documentation
• Drive cross-functional alignment across Product, Engineering, Design, and GTM

Staff Product Manager – Partnership, Shop Network

Platform Engineer

• Define the direction and initiatives for the team and platform
• Strategize and build fully automated bootstrapping and delivery pipelines
• Advance self-service engineering technologies and approaches
• Improve the local development experience while maintaining consistency
• Build self-healing infrastructure for fast, robust automated testing
• Improve the performance and reliability of existing systems
• Host Brown Bag sessions, demos, and other activities to drive adoption and collaboration
• Coach and mentor team engineers and collaborate on designs
• Build systems and automation serving as the development, build, and delivery backbone of Motive’s SaaS, Mobile, and Embedded/IoT products
• Support Golang, Ruby on Rails, Python, Kotlin, and C services and products