Motive

Engineering Manager

• Lead and scale a high-performing engineering team responsible for core platform systems used across the company
• Define and drive multi-quarter platform initiatives that improve developer velocity, system reliability, and product leverage
• Partner closely with product and engineering leaders to evolve the platform as a product, balancing long-term architecture with near-term business needs
• Take ambiguous, high-impact problem areas (e.g., system scalability, reliability, platform abstractions) and turn them into clear execution plans
• Drive alignment across multiple teams working on complex, interdependent systems including internal platforms, infrastructure as well as cloud governance.
• Raise the bar on engineering quality, operational excellence, and execution across the platform organization

Engineering Manager, Platform

Marketing

• Support the planning and execution of field marketing programs that drive awareness, engagement, pipeline creation, and opportunity acceleration.
• Execute regional events, trade shows, hosted experiences, customer programs, webinars, sponsorships, and other market-facing initiatives aligned to regional business priorities.
• Partner closely with Field Marketing leadership, East Sales teams, Demand Generation, Product Marketing, Customer Marketing, and other cross-functional teams to ensure program alignment and execution excellence.
• Manage event logistics including timelines, vendors, registration processes, attendee communications, on-site coordination, and post-event follow-up.
• Help localize and activate campaigns for specific East sub-regions, industries, accounts, or target audiences.
• Coordinate sales enablement and attendee engagement activities before, during, and after events to improve program effectiveness across the East sales org.
• Track program performance and provide reporting on key metrics such as registrations, attendance, engagement, meetings, pipeline influence, and follow-up progress.
• Support budget tracking, invoice processing, and vendor management for assigned programs and events.
• Maintain project plans and execution workflows to ensure field marketing initiatives are delivered on time, at a high standard, and contribute to scalable playbooks.
• Serve as a reliable point of coordination across internal teams and external partners to keep programs on track and aligned to goals.

Senior Field Marketing Specialist

• Develop and implement tailored field marketing programs aligned with overall GTM strategy and Central Enterprise priorities, including field events, executive programs, conferences, and 1:1 account-specific experiences.
• Build regional plans that support both pipeline creation and deal acceleration, using the right mix of programs for target accounts and active opportunities.
• Leverage corporate campaigns, content, and central field programs where they fit territory needs, while keeping primary focus on regional execution.
• Serve as the primary marketing point of contact for the Central Enterprise sales team, ensuring close collaboration with sales leadership, account executives, and SDRs.
• Work closely with sellers to identify regional opportunities, support priority accounts, and build programs that align to sales goals and territory priorities.
• Communicate program objectives, gain buy-in, and help drive participation before and after each activation.
• Develop and execute targeted campaigns that generate qualified pipeline and create meaningful engagement within key accounts.
• Support deal progression through high-touch programs such as executive dinners, roundtables, hospitality events, and other small-format experiences tied to active opportunities.
• Help connect field marketing activity to account strategy and follow-up plans so programs contribute to measurable business outcomes.
• Partner with Demand Generation, Product Marketing, Revenue Operations, Customer Marketing, and central field programs to build cohesive marketing initiatives.
• Help localize messaging, activate content, and align campaign execution across the region.
• Maintain strong communication across teams to keep programs on track and aligned to business goals.
• Measure program performance using key metrics such as registrations, attendance, meetings, sourced and influenced pipeline, opportunity progression, and ROI.
• Provide insights during pipeline reviews, quarterly business reviews, and planning sessions to guide future initiatives.
• Apply learnings from prior programs to improve targeting, execution, and follow-up over time.
• Oversee program budgets, ensuring efficient allocation and strong return on investment.
• Manage vendor relationships and execution details for event production, logistics, attendee experience, and follow-up.
• Keep programs organized and moving by managing timelines, deliverables, and cross-functional handoffs.

Field Marketing Manager

Business Analyst

• Generate and analyze data to provide insights that drive strategic decision-making and operational efficiency.
• Develop and maintain dashboards and reports that provide critical business insights.
• Assist in managing multiple projects to ensure timely delivery and alignment with business objectives.
• Collaborate with sales leaders and key stakeholders to ensure effective communication and alignment.
• Ensure data integrity and accuracy through meticulous quality assurance processes.

Business Strategy & Operations Analyst II

Performance Marketing

• Own the end-to-end global campaign execution process
• Design, implement, and optimize scalable frameworks and standard operating procedures
• Act as a key consultant for marketing stakeholders
• Develop and roll out enablement tools and training programs
• Champion AI tools to innovate and create efficiencies
• Partner with the marketing systems team
• Track campaign and team KPIs to identify opportunities for optimization

Manager, Campaign Operations

Customer Success Manager

• Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers
• Partner in developing and implementing key goals, objectives, and success criteria for each trial
• Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems
• Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques
• Create and deliver effective onsite and web-based training and best practice presentations
• Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey
• Communicate updates on major milestones and keeps all stakeholders informed of progress

Trial Success Manager

Technical Account Manager

• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
• Build and maintain proactive partnerships with technical contacts at assigned accounts.
• Create, maintain, and improve account-specific technical documentation.
• Maintain a macro-level understanding of account business needs and support activities.
• Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Operate and drive account health campaigns for your portfolio of customers.
• Build internal and external relationships to resolve technical issues across all organizational levels.
• Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
• Create SQL-based queries to identify and address emerging technical issues.
• Participate in rotations and provide off-hours assistance for upgrades and change management.

Technical Account Manager – Strategy

Product Manager

• Define and evolve product strategy and roadmap for compliance products in alignment with customer needs, regulatory requirements, and business goals.
• Partner closely with engineering and design to build intuitive compliance experiences that help customers stay ahead of requirements and reduce operational risk.
• Get close to customers, identify compliance pain points and opportunities, and translate insights into clear product requirements and priorities.
• Drive execution from concept through launch by creating clarity, managing tradeoffs, and keeping cross-functional teams aligned on scope, timelines, and outcomes.
• Use data and product metrics to inform prioritization, evaluate impact, and continuously improve the customer experience.

General Counsel

• Develop a deep understanding of Motive's products, work cross-functionally with Product, Engineering, Sales, Security, and Finance, and earn the trust of leadership as a go-to advisor on contentious and strategic matters
• Develop and drive Motive’s litigation strategy, including identifying, assessing and pursuing claims, counterclaims, and other strategic litigation opportunities that protect Motive and advance its business objectives
• Manage and develop litigation team members and help shape the structure, priorities, and operating model of the litigation function
• Lead outside counsel selection, strategy, matter staffing, and budget management across litigation matters
• Stay up to date on industry developments to help your colleagues see around corners

Associate General Counsel, Litigation

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships
• Collaborate with customers and product managers to manage product enhancement requests
• Act as a subject matter expert on customer product features for strategic accounts
• Manage initiatives to increase product adoption and customer satisfaction
• Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a clearer picture of how Motive can address problems and create satisfying solutions and outcomes
• Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers, and other internal colleagues to ensure aligned customer engagement and effective support
• Maintain high renewal rates by demonstrating value, supporting goal attainment, and identifying opportunities for optimization
• Identify upsell and expansion opportunities to grow the NRR for your book while ensuring renewal and retention metrics are exceeded
• Gather intelligence on how customers are using products and determine features and services that are most valuable to their businesses
• Act as an escalation point for all customers
• Identify areas for improvement in customer experience in the product and processes

Strategic Accounts Customer Success Manager – CSM IC

Account Executive

• Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction.
• Recruit, hire, and develop top talent, building a bench of future leaders. Bring demonstrated experience scaling sales teams from the ground up and leading through periods of transformational growth.
• Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy. Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions.
• Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets.
• Drive engagement, upsell, and retention strategies, testing and iterating quickly. Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully.
• Build and refine scalable processes that improve team efficiency and performance.

Director, Commercial Sales – Account Management

Support Engineer

• Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries.
• Work closely with customers to address and resolve any issues related to their orders and shipments.
• DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment to be directly in contact with customers.
• Provide hands-on assistance with the quoting process and CPQ (Configure, Price, Quote) for Account Managers.
• Ensure all necessary details, including cable specifics and additional customer requests, are accurately captured in quotes and orders.
• Collaborate with cross-functional teams, including Finance, Fulfillment, and Customer Support, to ensure a seamless end-to-end order process.
• Proactively identify and resolve potential issues in the quote-to-cash process to prevent delays and improve efficiency.
• Ensure all customer and order information is meticulously entered and maintained in CRM systems, such as Salesforce and Zuora.
• Work on sales order creation, churn processing, and account reconciliations as needed.

Account Support Analyst

Solutions Engineer

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions
• Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers
• Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes
• Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities
• Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations
• Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations
• Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation

Senior Solutions Engineer, Enterprise – Central Region

Collections

• Own collections performance for Mexico-based accounts and drive faster resolution of past-due balances, disputed invoices, and broken payment commitments. Build account-level action plans, monitor aging movement and payment trends, and provide clear risk and cash updates to leadership.
• Partner closely with CSMs, AEs, Account Managers, Billing, Support, Product, Order Management, and Finance to resolve the operational issues behind delayed payment. Recommend and coordinate next steps such as payment plans, service restrictions, dashboard locks, credit blocks, and cancellation progression, while ensuring all material customer communication and account history are clearly documented.

Collections Manager

Recruitment

• Partner with hiring managers to understand role requirements, team needs, and hiring priorities
• Own end-to-end, high-volume recruitment (sourcing, screening, scheduling, interviewing, and closing)
• Build and maintain strong pipelines of active and passive candidates
• Represent Motive's story clearly and authentically to candidates throughout the process
• Drive candidate engagement through strong communication and relationship-building
• Consistently meet recruiting KPIs (pipeline health, time-to-fill, offer acceptance)
• Leverage ATS tools (preferably Greenhouse) and data to optimize hiring processes
• Collaborate cross-functionally to ensure a seamless hiring experience