Motive

Executive Assistant

• Own complex calendar and time management
• Prepare, run, and follow through on key meetings
• Enable smooth cross-functional coordination
• Manage logistics, travel, and events
• Organize documentation and knowledge

Marketing

• Execute customer marketing campaigns that support adoption, retention, renewals, and expansion
• Manage customer communications across key moments in the lifecycle, partnering with Customer Success, Sales, Product, and Marketing
• Coordinate closely with internal teams to ensure customer advocacy assets are discoverable, up to date, and actively used
• Maintain campaign calendars, trackers, and workflows to ensure consistent execution
• Design how customers are activated across the business—spanning references, storytelling, events, campaigns, media interviews, and other go-to-market initiatives
• Identify and recruit customers for advocacy opportunities and strengthen long-term relationships with champions
• Evangelizing the value of customer advocacy internally; this includes articulating advocacy contributions to executive-level audiences
• Produce and manage customer testimonials, case studies, customer spotlights, and reference stories
• Build and maintain a centralized, well-organized repository of customer proof points for Sales and Marketing use
• Manage and grow Motive’s online customer community through consistent programming and engagement
• Execute community initiatives including discussions, recognition programs, and events created for just the community
• Monitor engagement and sentiment, surfacing insights and opportunities to internal teams
• Own day-to-day execution of Motive’s presence on review platforms such as G2, TrustRadius, Capterra, and Gartner Peer Insights
• Run review generation campaigns, including customer targeting, outreach, and follow-up
• Track review performance and trends, escalating insights, risks, or opportunities as needed
• Coordinate internally on responses and actions related to customer feedback
• Support execution of customer-facing events such as webinars, media interviews, and speaking opportunities
• Activate customer advocates for product launches, campaigns, and field marketing initiatives
• Build and maintain an advocate pipeline by consolidating signals from CS, Sales, NPS, product usage, events, and community activity
• Track and report on core metrics, including advocacy participation, community engagement, review momentum, and asset utilization
• Use data and customer insights to improve processes, messaging, and program effectiveness over time
• Manage day-to-day execution of customer marketing programs, including timelines, logistics, follow-ups, and asset delivery
• Coordinate customer outreach, scheduling, approvals, and consent for testimonials, case studies, and advocacy activities
• Maintain clean documentation, trackers, and systems to ensure advocacy efforts are organized, up-to-date, and easy to activate across teams
• Ensure customer-facing experiences—from outreach to delivery—are polished, timely, and positive

Customer Marketing Manager

Backend Engineer

• Participate in the entire software development life cycle including requirement analysis, design, development, testing, deployment, and maintenance
• Design and implement robust, scalable, and secure web applications
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Troubleshoot and debug complex technical issues and provide timely resolutions
• Ensure compliance with coding standards, security policies, and performance guidelines
• Develop APIs using Java, spring boot, rest, JPA concepts
• Write JUnit tests
• Document application changes

Java Developer

SDET

• Lead and execute functional, integration, regression, and system testing for new and ongoing projects.
• Collaborate with cross-functional teams including Development, QA, UX, and Product Management to understand business and technical requirements and translate them into effective test strategies and test cases.
• Own the design, development, and maintenance of test plans, test cases, and automation scripts to ensure product quality, interoperability, compatibility, and performance.
• Communicate testing plans, execution status, risks, and findings clearly through written reports and verbal updates to stakeholders.
• Drive defect lifecycle management, including defect identification, tracking, reporting, and ensuring timely resolution.
• Support release readiness activities, including User Test Acceptance (UTA) coordination and production deployment support.
• Conduct customer demos or feedback sessions to understand user pain points, gather insights, and validate that solutions meet customer expectations.
• Identify gaps in testing processes and tools, and recommend and implement continuous improvement initiatives.

Senior QA, Test Automation Engineer

Solutions Engineer

• Collaborate with telecom carriers to integrate the product with existing IT systems, including entitlement servers, provisioning systems, and network infrastructure.
• Design flows required to configure Camel routes to efficiently route data between internal microservices and external carrier systems.
• Design custom microservices to handle entitlements, device synchronization, and provisioning logic for multi-SIM management.
• Utilize websheets to manage user entitlements and profiles ensuring a smooth customer experience for primary and secondary devices.
• Integrate FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service) to manage real-time notifications for entitlement updates and device synchronization across platforms.
• Ensure the architecture supports seamless entitlements and transitions between carriers, devices, and operating systems.
• Work with security teams to implement SSL encryption, certificate management, and other security protocols to safeguard carrier and customer data.
• Lead the integration of telecom standards like TS.43 for multi-device entitlements and data synchronization.
• Oversee API integrations between carrier systems, entitlement servers, and mobile device ecosystems, ensuring smooth and secure communication.

Solution Architect

Data Engineer

• Build data pipelines based on product data, which will go into our product for Enterprise customers
• Architect and design data models in collaboration with data and product teams
• Communicate effectively across multiple teams and projects.
• Actively work on deploying Data Ops into Motive, driving the most robust data models using the latest tools in the market
• You will be working with airflow, aws, data observability tooling and table creation frameworks similar to dbt.

Sales Development Rep

• Learning the ropes of SDR success: Gain insights into key performance metrics, identify areas for improvement, and witness the impact of effective enablement strategies.
• Assisting with training initiatives: Observe and contribute to the creation and execution of training programs designed to equip SDRs with the necessary skills and knowledge.
• Collaborating with experts: Work alongside seasoned professionals from various teams (Instructional Design, Content, Marketing) to gain a holistic understanding of the enablement process.
• Witnessing the impact: Understand how effective enablement translates to measurable improvements in SDR performance.

Sales Development Intern

Customer Success Manager

• Manage day-to-day relationships for a portfolio of Installation Partners
• Serve as a trusted resource for partners across installs, processes, tools, and expectations
• Ensure partners stay current on products, hardware, SOPs, and installation standards
• Support onboarding of new partners and technicians
• Own and resolve partner-related escalations across installation, quality, scheduling, and payment
• Coordinate with cross-functional teams to drive timely resolution
• Communicate clearly with partners throughout the escalation lifecycle
• Identify recurring issues and surface trends to leadership
• Track partner performance metrics and operational KPIs
• Prepare insights and support delivery of Quarterly Business Reviews
• Follow up on action items and partner commitments
• Act as the voice of the partner internally and align expectations across teams
• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success
• Contribute to process improvements and partner-facing resources

Partner Success Manager – Installations

Events

• Plan and execute Motive’s presence at national and regional trade shows, conferences, and industry events, ensuring seamless logistics, strong brand representation, and high quality attendee experiences.
• Lead on site coordination, including booth setup, staffing support, vendor management, and real time problem solving to ensure flawless execution and positive engagement with prospects, customers, and partners.
• Work closely with Sales, Product Marketing, Demand Gen, Marketing Ops, and leadership to align event strategy with pipeline goals, campaign messaging, and revenue priorities.
• Develop clear briefs, timelines, and stakeholder communications to keep internal teams aligned before, during, and after each event.
• Build and refine repeatable trade show processes, documentation, and workflows that improve scalability, efficiency, and execution quality across Motive’s event portfolio.
• Measure and report on key event metrics including scans, meetings, influenced pipeline, and return on investment, using insights to continuously optimize event performance.
• Manage event budgets, vendor negotiations, booth logistics, shipments, swag, signage, and production to ensure delivery on time and within scope.

Events Marketing Manager

Video Editor

• Edit instructional, installation, walkthrough, and product videos for the Help Center, Marketing, and internal teams
• Assemble raw footage, screen recordings, voiceovers, and stock assets into polished, high-quality videos with motion graphics, annotations, and timestamps
• Perform color correction and grading (including Log/S-Log footage) and enhance audio with music, sound effects, and AI voiceovers
• Ensure all videos align with brand guidelines, accessibility standards, and content best practices
• Collaborate with Video Producers and stakeholders on scripts, storyboards, feedback, and revisions to maintain accuracy and quality
• Manage multiple projects and localization/versioning workflows (e.g., Spanish versions), maintaining organized files and structured production processes

Account Manager

• Directly manage second-line managers and a handful of frontline managers, motivating and coaching them to achieve quarterly targets and strategic business objectives.
• Develop and execute GTM strategies specifically designed for "Parent/Child" account models.
• Partner with Sales Ops and Finance to manage the unique billing and onboarding complexities inherent in network accounts.
• Recruit, hire, train, and develop top talent, building a pipeline of future leaders within the organization.
• Partner with Marketing leadership to innovate on customer experiences, drive lead generation, and experiment with pricing and acquisition strategies.
• Regularly report on key metrics to identify strengths and areas for improvement, using data-driven insights to guide decision-making.
• Drive strategies to boost engagement, upsell, and retention, rapidly testing data-driven ideas for continuous improvement.

Director, Networks Sales – Account Management

Operations

• Own and refine the incident management lifecycle and be the incident commander, running communication and triage, and post-incident analysis and follow-ups to drive continuous service improvement.
• Manage the central on-call solution and integrations used by over 100 teams from different monitoring and other platforms, leveraging automation and self-serve tools such as terraform.
• Analyze operational statistics (MTTR, incident frequency, service-level data) to identify trends and prioritize reliability initiatives and teams’ focus.
• Improve change management processes and automation to reduce both risk and friction.
• Collaborate with engineering teams across the organization to standardize operational practices and develop automated workflows.
• Leverage AI for incident analysis, alert/issue solutioning, and automation.

Cloud Ops Engineer

• Directly manage second-line managers and a handful of frontline managers, motivating and coaching them to achieve quarterly targets and strategic business objectives.
• Recruit, hire, train, and develop top talent, building a pipeline of future leaders within the organization. Demonstrable success in building and scaling sales teams from early stages and guiding transformational growth.
• Partner with Marketing leadership to innovate on customer experiences, drive lead generation, and experiment with pricing and acquisition strategies. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.
• Regularly report on key metrics to identify strengths and areas for improvement, using data-driven insights to guide decision-making. Lead the team with a disciplined, data-driven approach to continually assess business performance and achieve quarterly sales targets.
• Drive strategies to boost engagement, upsell, and retention, rapidly testing data-driven ideas for continuous improvement. Act as a customer-facing escalation point for complex deals, using executive relationships to resolve challenges, align strategies, and ensure successful closures with exceptional customer experience.
• Create and refine scalable processes to enhance team efficiency and overall performance.

Director of CMRL Sales, Account Management

• Crucial member of the Canadian GTM leadership team, helping guide and shape the future of the department and contributing to the future of the wider business
• Lead an organization of managers responsible for leading Customer Success Managers and Enterprise Account Managers who drive the widespread adoption, value confirmation and ultimately renewal and expansion of Motive technology across our Enterprise Customer base
• Ensure segment level playbooks, strategy and programs are in place to ensure our client’s goals are met while simultaneously carrying a team quota to reach our organization’s revenue goals
• Partner with the Engineering, Product, Enablement, Sales and Technical Support teams to ensure positive customer outcomes
• Identify opportunities for continuous improvement including evolving processes, playbooks, setting OKRs and guiding the broader customer journey
• Build and develop an efficient organization that maintains a high standard of excellence while providing exceptional support and success to customers
• Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of exceptional candidates, establishing rigorous interview standards, setting high expectations on performance and providing constructive feedback
• Be an expert at leading best practices in change management for both our team and clients while finding ways for CSMs to deeply understand our customer’s objectives and become strategic trusted advisors by determining how to define, drive and demonstrate client value (ROI)
• Align with Sales and Marketing on expansion opportunities including hand-offs and CSM roles in the sales cycle to drive a predictable upsell and expansion
• Mentor, assist with account planning, performance management, metric pacing, pipeline generation, and forecasting for all team members
• Maintain relationships with executives at our largest partners

Director of Customer Success

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
• Build trusted partnerships by understanding client goals, priorities, and business structure.
• Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
• Monitor the performance of client sites across key automotive and digital KPIs.
• Deliver clear, actionable performance insights through regular client meetings.
• Align Motive’s solutions to client business objectives and performance goals.
• Drive expansion opportunities for Motive products and additional sites within dealership groups.
• Support client onboarding and ongoing adoption of Motive’s tools and workflows.
• Lead application training sessions with client teams and key stakeholders.
• Work closely with the Motive Product team to share client feedback and performance insights.