Business Operations Lead - Order Management

Motive

Business Operations Lead improving Motive’s quote-to-cash systems, testing, and order workflows. Supporting fleet operations customers through better data, tooling, and process documentation.

Posted 9/4/2026full-timeRemote • 🇵🇰 PakistanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quote-to-cash processes, including CPQ, billing, and order management, while effectively translating business requirements into actionable Jira tickets. Proficient in user acceptance testing and data reconciliation using SQL and analytics tools.

Highest-signal resume keywords

Quote-To-Cash (QTC) ProcessesUser Acceptance Testing (UAT)SQL Data AnalysisJira Ticketing SystemCPQ and Billing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quote-To-Cash (QTC)User Acceptance Testing (UAT)SQLData AnalyticsCPQOrder ManagementBillingInvoicingSalesforceZuora

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsAbility to Manage Multiple Priorities

Tools & Technologies

JiraSnowflakeRetoolNetSuite

Industry Keywords

SaaSBusiness AnalysisSales OperationsData IntegrityProcess Improvement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner with the Business Operations Manager to support and improve quote-to-cash systems and processes
Execute QTC-related work across CPQ, billing, and order management workflows
Perform user acceptance testing for strategic projects and enhancement releases, including test case creation, execution, results documentation, and defect tracking
Support tactical QTC tasks such as configuration validations, data checks, and small process or tooling tweaks
Translate business requirements and pain points into structured Jira tickets with requirements, acceptance criteria, edge cases, and dependencies
Conduct UAT on assigned tactical tickets and monitor releases for negative system impacts
Create, refine, and maintain enablement documentation, including runbooks, SOPs, FAQs, process maps, and step-by-step guides
Document outcomes of new features and bug fixes for the Order Management team
Use SQL or analytics tools such as Snowflake and Retool to reconcile data and monitor QTC workflow impacts
Partner with analytics and systems teams to troubleshoot data issues and ensure data integrity
Identify recurring QTC process issues and propose improvements
Stay current on QTC system and process changes and assess their impact on the Order Management team

Requirements

What you’ll need

1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company
Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing, including Salesforce, Zuora, NetSuite, or similar
Strong written and verbal communication skills in English
Ability to translate complex system behavior into clear, simple language for non-technical stakeholders
High attention to detail and strong organizational skills
Ability to manage multiple priorities and deadlines
Located in Pakistan and available to work US-aligned Pacific Standard Time hours
The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Base knowledge of SQL or data analytics, preferred
Experience working with Jira or similar ticketing systems, preferred
Prior experience collaborating with engineering, systems, or data teams, preferred

Benefits

Comp & perks

Equal opportunity employer welcoming people of different backgrounds, experiences, abilities and perspectives
Some interviews or new-hire training sessions may be held in person at one of Motive's global offices