Mohawk Industries

Account Executive

• Performs Sales Calls including traveling to customers and potential customers
• Makes sales presentations to prospective and present clients
• Calculates and quotes prices, takes orders and closes transactions
• Contacts prospects and explains product features
• Monitors territory performance against established objectives
• Provides customer service to ensure resolution of issues
• Assists in establishing sales objectives for the territory
• Stays abreast of industry, product, and territory changes
• Develops territory coverage plan for customer contact
• Manages business expenses in accordance with corporate guidelines
• Performs other duties as required

Account Executive – Core Commercial

Human Resources

• Assists HR function by coordinating and supporting HR processes and programs.
• Supports defined functional areas within HR in all areas of administrative services and special projects as needed.
• Research confidential employee data and run reports as needed.
• Codes invoices and processes payment as required for defined areas of support. Research questionable invoices as necessary.
• Provides basic administrative support, i.e., maintaining calendars, scheduling meetings, arranging travel, auditing expense reports, ordering supplies/catering, answering phones, opening & distributing mail, drafting communications and presentations, etc.
• Maintains document control of forms, policies, and procedures.
• Plan and coordinate HR-related events.
• Maintain facility organization charts and employee directory.
• Review payroll/timekeeping processes.
• Process forms and maintain records, including paper and electronic HR files, unemployment claims, employee service rewards, and other documents.
• Provide first line of support for HR systems and processes.
• Answer or refer employees to available resources for HR policy-related questions.
• Receive, distribute, and complete Department of Labor unemployment-related documents.
• Perform other duties as needed.

HR Coordinator

Recruitment

• Serve as the main point of contact for candidates throughout the recruitment process, providing timely updates, feedback, and guidance.
• Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient process.
• Utilize a variety of sourcing methods, including job boards, social media, networking events, and referrals, to identify and attract potential candidates.
• Engage with passive candidates and build relationships to encourage interest in current and future job opportunities with our company.
• Conduct initial screenings and assessments of candidates to evaluate their qualifications, skills, and fit for specific roles.
• Maintain candidate records and information in the applicant tracking system (ATS), ensuring accuracy and compliance with data privacy regulations.
• Coach hiring managers on best practices for candidate evaluation, interview techniques, and selection decisions.
• Take a leading role in the implementation of recruitment initiatives and projects to enhance the effectiveness and efficiency of our talent acquisition processes.
• Actively engage in employer branding activities, including career fairs, campus recruitment events, and employer networking groups, to promote our company as an employer of choice.
• Build strategic relationships with hiring managers and department leaders to understand staffing needs and develop tailored recruitment strategies for open positions.
• Maintain and build relationships with external recruiters.
• Perform other duties as needed.

Senior Recruiter

Program Manager

• Lead talent pipeline recruiting projects.
• Partner with Business Leaders, HR Leaders, and the Sr Director of Talent Management to identify recruiting needs.
• Work with HR leadership on recruiting efforts and the overall talent pipeline.
• Train hiring managers, recruiters, and HR staff in talent pipeline relations fundamentals.
• Build relationships with external stakeholders, as well as planning and coordinating events.
• Lead the design and implementation of innovative recruitment strategies, tools, and processes to enhance candidate experience, increase efficiency, and improve the quality of hires.
• Collaborate with HR leadership to define program goals, objectives, and success metrics, and establish performance benchmarks to measure program effectiveness.
• Oversee end-to-end project management of talent acquisition programs, including planning, execution, monitoring, and reporting.
• Coordinate cross-functional project teams and work closely with internal stakeholders, including HR business partners, hiring managers, and external vendors, to ensure successful program implementation.
• Evaluate and streamline recruitment processes and workflows to enhance efficiency, effectiveness, and compliance with relevant regulations and policies.
• Identify areas for process improvement and automation, leveraging technology and data analytics to drive continuous improvement and optimize recruitment outcomes.
• Provide guidance and support to recruitment teams on best practices, tools, and techniques for sourcing, screening, and assessing candidates.
• Track trends, technologies, and changes impacting talent pipeline recruitment.
• Research, develop, implement, and measure innovative talent attraction and employer branding strategies.
• Evaluate employee survey data, job market conditions, industry trends, and competitor data, and adjust strategies in accordance.
• Perform other duties as needed.

Talent Acquisition Program Manager – Early Careers

Customer Support

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Customer Service Representative

Manager

• Collaborate with the Plant Manager to oversee operations across manufacturing, engineering, materials, planning, and quality departments.
• Drive plant performance to meet divisional goals, ensuring optimal skills mix and production processes that exceed customer expectations.
• Supervise departmental leaders to ensure production volume, cost efficiency, quality standards, and delivery timelines are met.
• Maximize productivity and efficiency of supervisors and production teams through strategic leadership and resource planning.
• Optimize use of equipment, facilities, and materials by developing and implementing effective operational plans.
• Manage the Materials function, ensuring timely availability of resources aligned with customer needs, inventory goals, and profitability.
• Support logistics operations including freight, warehousing, inventory control, and work order management across all production areas.
• Establish and maintain shift standards and schedules to support consistent production output.
• Lead projects within budget and timeline constraints, overseeing design, development, implementation, and testing phases.
• Stay current on industry trends and technologies, identifying opportunities to enhance production processes and reduce costs.

Assistant Plant Manager

Financial Planning and Analysis

• Responsible for all domestic freight and logistics analysis and accounting.
• Lead the freight and logistics annual budgeting, forecasting and financial accounting processes, ensuring alignment with strategic priorities and operational plans.
• Manages a team of 2 analysts to manage all company freight and logistics analysis and accounting.
• Collaborate with senior leadership to establish financial goals, objectives, and performance metrics.
• Conduct in-depth financial analysis and performance reviews to identify trends, opportunities, and risks.
• Provide actionable insights and recommendations to senior management based on financial analysis.
• Ensure timely and accurate financial reporting to senior management and external stakeholders.
• Conduct in-depth financial analysis to support strategic decision-making.
• Perform other duties as needed.

Director of Finance – Logistics

Sales

• Overseeing and guiding the strategic sales direction with a given geographical region and/or segment.
• Shaping policies, driving innovation, and leading teams to achieve optimal performance to meet organizational sales goals.
• Routinely participate in sales calls with lower-level managers and/or field sales team members to supplement selling efforts.
• Develop and manage sales forecasting and targets all geographies and/or segment.
• Collaborate with sales operations and leadership to optimize geographic assignments for geography and/or segment to maximize sales opportunities and customer satisfaction.
• Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adopt sales strategies and approaches to drive sales.
• Stay abreast of industry trends, competitor activities, and market dynamics relevant to geography and/or segment.
• Partner with cross-functional departments including marketing, product development, customer experience, etc. to ensure alignment of sales initiatives and geographic and/or segment needs.
• Leads regular sales team meetings to review performance, share updates, review best practices, and communicate organizational strategies.
• Serve as an escalation contact for the geography and/or segment to effectively resolve customer issues or concerns.
• Identify and implement opportunities for process improvement within the geography and/or segment.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

Regional VP Sales – Hospitality

Marketing

• Manage the execution of initiatives within the segment marketing plan with cross-functional teams.
• Manage the execution of initiatives across various marketing and platforms.
• Lead creative development of segment campaigns and sales tools.
• Develop and execute a comprehensive technical marketing plan.
• Perform competitive and internal marketing analysis.
• Ensure marketing tools and collateral integrate into CRM and additional sales enablement platforms.
• Lead the development and promotion of sustainability-focused marketing programs.
• Serve as the primary marketing liaison with Material Bank.

Senior Marketing Manager

• Performs Sales Calls; traveling to customers and potential customers; making sales presentations; calculating and quoting prices; contacting prospects; answering all questions concerning a product or service
• Monitors territory performance against established objectives/guidelines; ensures resolution of issues within marketing policies; provides customer specific feedback to assist in achieving company objectives
• Assists in establishing sales objectives for the territory; develops a territory coverage plan; performs analysis on region opportunities

• Oversee Maintenance projects within the facility, including scope, objectives, schedules, budgets, resource requirements, and risk assessments.
• Allocate Maintenance staff, contractors, and equipment, to effectively execute maintenance projects on time and within budget.
• Collaborate with suppliers and contractors to source parts, materials, and services necessary for Maintenance projects, negotiate contracts, and ensure work is completed to specifications.
• Coach, review, and delegate work to lower-level professionals.
• Leverage creativity and comprehensive process, technical, or operational understanding to resolve a wide range of issues.
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance.
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.
• Perform other duties as needed.

Maintenance Manager

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Uses the showroom as a selling tool to drive specifications, sales, and brand awareness.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.

Showroom Sales Specialist

• Act as a point of contact for employee relations matters, addressing concerns and providing guidance.
• Facilitate conflict resolution and foster a positive workplace culture.
• Maintain an intimate understanding of the organization departments and the business to build positive and productive relationships between all employees and leadership.
• Ensure legal compliance by monitoring, communicating, and interpreting applicable HR federal, state, and company requirements, laws, and regulations.
• Assist in the performance management process, including goal setting and performance reviews.
• Provide guidance to managers and employees on performance-related matters.
• Facilitate the administration of the company’s diverse compensation programs that includes both exempt and non-exempt employees.
• Keep HR management informed and seek direction and advice from management on more complex and controversial issues.
• Conduct exit interviews and analyze data to identify trends and areas for improvement.
• Provide feedback to management based on exit interview findings.
• Facilitate the implementation of small-scale HR projects, events, and programs.
• Analyze trends and provide summary reports to management.
• Serve as a trusted HR advisor to employees and managers, providing guidance on HR-related matters.
• Stay informed about HR trends and best practices.
• Provide counsel to managers and employees regarding company policies, procedures, career development, and workplace issues.
• Advise managers on the interpretation of employment law.

Human Resources Generalist

General Counsel

• Actively manage and oversee litigation, including primary responsibility for litigating employment matters in federal court
• Manage outside counsel for certain litigation matters, including providing strategic guidance, case management, and coordinating internally with business teams to gather relevant information
• Provide guidance and support to internal stakeholders on litigation-related matters, including risk assessment and mitigation strategies
• Maintain effective communication with insurance carriers and other third parties

Litigation Counsel

Supply Chain

• Receives inbound shipments of spare parts, including unpacking, inspecting, counting, updating information system, processing paperwork, labeling, and stocking on the shelf.
• Keep spare parts information system (SAP) up to date, including timely updates of receipts, consumption, cycle counts, material movements, etc.
• Encourages and facilitates compliance among team members.
• Conducts regular cycle counts (usually daily) to validate spare parts quantities, locations and assists with annual physical counts of all spare parts locations.
• Ensuring SOX compliance by accurately updating information systems and turning in paperwork as necessary.
• Maintains ongoing order and cleanliness in storerooms, creating locations, making recommendations for space consolidation, new shelving, etc.
• Executes general house cleaning duties.
• Maintain all necessary records and documents to facility SOX compliance, including paperwork regarding receipts, inventory counts, audits, and adjustments.
• Receive raw materials into SAP.
• Performs general PC functions using SAP, Microsoft outlook and other software as necessary
• Operates forklift to load and unload trucks and move materials (pallets, packaging materials, etc.) as necessary to support operations.
• Uses pallet jack to push/pull pallets of boxes weighing up to 700 lbs. to move to storage locations.
• Complies with all company safety rules and procedures.
• Attend any job-related training deemed necessary by supervision.
• Follow all established standard operating procedures.
• Perform general housekeeping duties as necessary.
• Perform all other duties as assigned.

Account Executive – Core Commercial

HR Coordinator

Senior Recruiter

Talent Acquisition Program Manager – Early Careers

Customer Service Representative

Assistant Plant Manager

Director of Finance – Logistics

Regional VP Sales – Hospitality

Senior Marketing Manager

Account Executive – Core Commercial

Maintenance Manager

Showroom Sales Specialist

Human Resources Generalist

Litigation Counsel

Inventory Control Clerk