Customer Service Representative
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Calhoun • United States
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About the role
- Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Serve as a customer experience resource for other associates.
- May be responsible for some warehouse and inventory tasks.
- Maintain accurate and organized records of customer interactions and resolutions.
- Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
- Perform other duties as needed.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience
- 0-2 years’ relevant experience or equivalent education and/or experience
Benefits
- While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experienceproblem solvingcommunicationorganizationproactive approachcustomer servicecoordinationtimelinessrecord keepinganalysis
Certifications
Bachelor’s degree