Mohawk Industries

Operations

• Manages store operations and personnel
• Achieves revenue, budget, and other objectives
• Develops business relationships with key customers
• Clearly defines goals and objectives for SSC personnel
• Provides leadership and direction in the pursuit of store objectives
• Communicates closely with customers to maximize market penetration
• Develops and implements strategic plans for corporate goals
• Advises customers on product selection and pricing
• Analyzes sales reports and controls expenditures
• Ensures compliance with Human Resource policies
• Recruits, hires, and manages SSC staff associates

Sales Center Operations Manager III

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Manager

• Manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs
• Provide direction on staff development and training, budget management, feasibility studies, delegation, project and resources control, teamwork coordination, and project team constructive feedback
• Maintain effective, productive, and professional working relationships with internal and external customers, third party vendors, project management office, relationship managers, and governance organizations in accomplishing project objectives
• Contribute to the development of business application tactical plans; responsible for the accurate and efficient forecasting and allocations of resources required to meet objectives; manage all aspects of development, installation, maintenance, and enhancement for mission-critical application systems for an assigned unit/area
• Develop, document, and maintain best practices, project standards, procedures, application, quality objectives and lessons learned, including metrics for assessing progress
• Ensure that applications systems are developed in a way that complies with architectural standards and established methodologies and practices

Senior Sitecore Manager

Account Executive

• Increase Dealer product sales within assigned territory.
• Improve existing business through current Dealers.
• Develop new business within the territory.
• Work with Regional Sales Management and Corporate Dealer Sales Management.
• Enter all call reports within Salesforce and maintain call cadence.
• Service existing Studio Direct Dealers by making sales calls and developing business relationships.
• Prospect, secure, and register new Studio Direct Dealers.
• Present product knowledge seminars to Dealers during their regular sales meetings.
• Establish working relationships with all dealer customers.

Associate Sales Representative

• Increase Dealer product sales within assigned territory.
• Improve existing business through current Dealers with a focus on the “Studio Direct” program.
• Develop new business within the territory.
• Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales.
• Enter all call reports within Salesforce and maintains call cadence.
• Service existing Studio Direct Dealers by making sales calls and developing business relationships.
• Prospect, secure and register new Studio Direct Dealers.
• Maintain Studio Direct samples and merchandise to position products for dealer retail sales associates.
• Present product knowledge seminars to Dealers during their sales meetings.
• Review, monitor, and track product usage by Dealers and provide follow-up data to GSM.

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.

Showroom Sales Specialist – PT

• Ensures daily store operations are performed in accordance with company policies and procedures
• Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Coordinates delivery truck deliveries and maintenance
• Acts as the contact person for various computer systems such as ASI, JDE, PC, etc.
• Provides feedback to management regarding staff performance evaluations
• Responsible for the overall operations with regards to freight, shrink, margins and overtime
• Assures customer confidence is achieved on a consistent basis
• Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards

Administrative Manager

• Manage store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
• Achieves revenue, budget and other business objectives for each fiscal year
• Develop business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance
• Provide leadership and direction in the pursuit of store objectives with employees
• Analyze and control expenditures to conform to budgetary requirements
• Participates in the planning process by providing accurate, achievable sales forecasts
• Ensures compliance with Human Resource policies

Sales Center Operations Manager IV

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance.
• Provides leadership and direction in the pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration.
• Develops and implements strategic plans to accommodate corporate goals.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Recruits, hires and manages SSC staff associates.

Financial Planning and Analysis

• Evaluate the effectiveness of operational processes, procedures, and controls to maximize departmental productivity and attainment of operational goals
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance
• Perform high-level critical thinking, detailed information gathering and application of business knowledge
• Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships
• Manage the SSC payment remittance process and recommend changes, as necessary
• Determine profitability of products, markets, channels, source of supply and SKUs through detailed financial analysis
• Analyze and report on sales trends, opportunities, and weaknesses
• Collaborate with Product Marketing in determining optimal price and cost structure for new products
• Develop, communicate, maintain, and ensure compliance with policies and procedures related to SOX controls
• Analyze inventory transactions and finished goods warehousing statistical reports to ensure accurate inventory valuation and reports
• Oversee and audit inventory functions, records, reports, and systems to detect deviations from established policies, procedures, or any fraudulent or wasteful activity
• Lead strategic planning and forecasting efforts
• Lead review sessions for annual operating plan and forecast with senior leadership
• Oversee timely reporting of annual and multi-year trends and projections for revenues, expenditures, and fund balances
• Prepare and analyze financial reports to senior business unit management and senior financial management
• Perform other duties, as necessary

Finance Manager

• Lead all store operations, personnel, and customer-facing activities to ensure exceptional service experience and strong business performance.
• Oversee sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies.
• Achieve annual revenue, budget, and business objectives.
• Analyze and manage store expenditures to ensure compliance with budgetary requirements.
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
• Develop and maintain strong business relationships with key customers within the store’s coverage area.
• Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management.

Sales Center Operations Manager – Level VI

Software Engineer

• Responsible for the development and testing of mechanical equipment for non-electrical equipment
• Responsible for the assembly, installation, testing, and maintenance of equipment, machinery, components, or applications
• Provides quality-control inspections to ensure proper mechanical processes
• Performs preventative maintenance schedules, diagnosing and fixing faults in equipment
• Maintains engines and gear components, conveyor or packing equipment as well as robotic machinery
• Designs, develops, tests, and modifies related electric components, equipment, products, and services

Engineering Technician

• Lead the development and delivery of accurate statistical and consensus forecasts utilizing the SAP IBP planning system.
• Manage, mentor, and provide direction to a team of two to four forecast analysts responsible for individual product categories.
• Support the monthly S&OP process, presenting forecast insights, risks, and opportunities to the executive leadership team.
• Partner with Business Units and Key Market Segments to integrate market intelligence, promotional plans, and customer insights into the forecast.
• Collaborate with sales, marketing, finance, supply planning, and operations to align demand plans with organizational objectives.
• Identify, diagnose, and communicate forecast variances, working cross-functionally to resolve root causes and improve reliability.
• Drive continual process improvement initiatives aimed at enhancing forecast accuracy, efficiency, and stability.
• Monitor and refine forecasting models, parameter settings, and segmentation logic to support a 10,000-SKU portfolio.
• Develop and maintain standardized reporting, KPI dashboards, and analytical tools to support business decision-making, while promoting automation and supporting system enhancements or implementations.
• Provide guidance on demand assumptions for new product introductions, product lifecycle events, and strategic business shifts.
• Serve as a liaison with senior leadership regarding demand risks, supply implications, and required course-corrective actions.
• Foster a culture of accountability, analytical rigor, and proactive communication within the demand planning team.
• Perform other duties as needed.

Planning Manager

Customer Support

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Customer Service Representative

• Increases product sales within assigned store coverage areas to achieve company objectives.
• Develops and retains effective working relationships with customers to achieve and exceed sales goals, and maximize market penetration and margin potential.
• Manages store operations and personnel to ensure all activities are performed by company policies and procedures.
• Develops business relationships with key customers within the store coverage area.
• Clearly define goals and objectives for Stone personnel to measure performance and communicate these objectives to the staff regularly.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Advises customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Meets with key customers to negotiate and close deals.
• Analyzes and controls expenditures of the Stone Center to conform to budgetary requirements.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are professionally trained in the Safety program.
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of Stone Center operations: customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires, and manages Stone Center staff associates. Includes daily support and direction, as well as ongoing performance management and development.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.

Sales Center Operations Manager III

Sales Center Operations Manager III

Senior Sitecore Manager

Associate Sales Representative

Associate Sales Representative

Showroom Sales Specialist – PT

Administrative Manager

Sales Center Operations Manager IV

Sales Center Operations Manager IV

Finance Manager

Sales Center Operations Manager – Level VI

Engineering Technician

Planning Manager

Customer Service Representative

Stone Center Manager