ModMed

Sales Development Rep

• Lead, coach, and develop a team of Sales Development Representatives (SDRs) through regular feedback, performance reviews, and career development planning
• Set clear performance expectations and hold team members accountable to defined goals and key performance indicators (KPIs)
• Monitor individual and team performance, addressing gaps through coaching plans and continuous improvement initiatives
• Ensure consistent execution of sales development processes, including lead qualification, early engagement, and event-generated leads
• Drive high-quality pipeline generation by ensuring SDRs consistently source and schedule qualified meetings with target prospects
• Conduct regular one-on-one meetings to review call activity, written communications, and performance data
• Analyze activity, conversion, and pipeline data to identify trends, coaching opportunities, and process improvements
• Partner with Sales leadership to design and execute effective sales development strategies aligned to revenue goals
• Collaborate cross-functionally with Sales, Marketing, Enablement, and Specialty General Managers to ensure alignment, messaging consistency, and smooth lead handoff
• Leverage Salesforce and analytics tools to track performance, report results, and inform data-driven decision making
• Proactively share insights and recommendations with stakeholders to improve pipeline health and team effectiveness
• Recruit, interview, hire, and onboard new SDRs, creating a supportive and inclusive team environment
• Reinforce sales enablement training and ensure team readiness across product knowledge, sales skills, and market focus areas
• Foster ongoing learning through coaching, team meetings, and skill development initiatives
• Build a motivating team culture through recognition, communication, and engagement
• Maintain visibility into team performance through dashboards and reporting
• Forecast SDR pipeline contribution and adjust strategies to address gaps
• Model company values by demonstrating accountability, adaptability, effective communication, customer focus, and results-driven leadership

Manager, Sales Development

Paralegal

• Manage corporate governance activities including preparation and maintenance of board and committee materials, resolutions, consents, meeting agendas, minutes, and corporate records
• Coordinate board meeting logistics and ensure compliance with corporate governance requirements and organizational policies
• Support IPO readiness initiatives and public company governance preparation efforts, including corporate governance documentation, subsidiary structure reviews, capitalization records, diligence support, SEC filing coordination with outside counsel, and implementation of public company processes and controls
• Manage domestic and international legal entities, including formations, dissolutions, annual filings, qualifications, officer/director changes, and maintenance of corporate records and organizational charts
• Ensure compliance with applicable corporate governance and regulatory requirements
• Support mergers, acquisitions, financings, restructurings, and other strategic transactions through due diligence coordination, document management, closing preparation, signature collection, post-closing integration support, and maintenance of transaction records
• Partner closely with Executive Leadership, Finance, Tax, HR, Compliance, and external counsel to support governance initiatives, strategic projects, and corporate transactions
• Serve as a key legal operations contact for governance-related matters across the organization
• Support development and enhancement of governance processes, entity management systems, document repositories, and legal operations workflows
• Identify opportunities to improve efficiency, standardization, and scalability across corporate legal functions

Senior Corporate Governance – M&A Paralegal

Performance Marketing

• Partner closely with the Demand Generation Manager to coordinate multi-channel campaigns, ensuring all digital assets (emails, landing pages, and ads) are synchronized and ready for launch
• Depending on your assigned segment, you will either develop strategies that prioritize task automation for resource-constrained small practices (Key Segment) or address more complex objectives like multi-site optimization, TCO, and staff retention (Strategic Segment)
• Assist in driving project timelines and keeping cross-functional teams like Creative, Operations, and Content perfectly aligned on upcoming deliverables
• Own the day-to-day tracking of marketing campaign performance metrics across the entire demand generation funnel, including MQLs, SALs, SQLs, and Pipeline
• Compile weekly and monthly performance reports, identifying key trends and providing initial observations to help optimize our marketing spend
• Maintain excellent data hygiene within our CRM and marketing automation platforms to guarantee reporting accuracy
• Support overall budget tracking and vendor management tasks while organizing internal documentation, campaign calendars, and creative brief repositories
• Schedule and prepare for weekly segment meetings, which includes collaborative agenda setting and capturing actionable next steps
• Attend strategic meetings for both segments and act as a central liaison between the Demand Gen and Sales Development teams to keep lead follow-up processes running seamlessly
• Stay updated on ModMed’s evolving product offerings to effectively articulate how our technology solves specific buyer pain points—whether providing "time-back" solutions for independent doctors or driving efficiency and positive staff environments for multi-site groups.

Demand Generation Specialist

Revenue Operations

• Analyze the sales pipeline velocity, conversion rates, and stages to identify bottlenecks and optimize the health of the funnel.
• Analyze RSM/AE productivity, territory performance, time-to-close, and support the creation of sales capacity and resource models for planning.
• Provide analytical support for weekly/monthly sales forecasting and annual planning cycles by building and maintaining forecast models and underlying data sets.
• Analyze specific metrics for the installed base (Upsell/Cross-sell rates, NRR, churn signals) to support account management and Customer Success teams.
• Act as the data steward for key sales fields within the CRM (Salesforce), ensuring data is clean, consistent, and structured to enable accurate reporting.
• Build and maintain dashboards that provide real-time visibility into sales performance against goals for leadership and frontline managers.
• Proven ability to collect, synthesize, and translate complex data and quantitative analysis into clear, actionable insights and compelling presentations tailored effectively to executive, functional, and operational audiences.

Revenue Operations Analyst, Sales

• Sales Development Representatives are crucial in generating new business for the company by creating market awareness, identifying potential clients, and qualifying leads through inbound and outbound channels.
• Their primary responsibility is to turn leads into qualified opportunities by partnering with marketing and sales to execute lead-generation phone and email campaigns.
• They develop relationships with prospects and act as the initial point of contact, working towards scheduling demonstrations for their assigned Regional Sales Managers (RSMs).
• Conduct outbound cold calls, develop email campaigns, and use other social mediums, such as LinkedIn, to educate and demonstrate the value of our solutions to prospects.
• Research target leads and personas and create an analysis of the prospect before handing them off to a Regional Sales Manager(s) or Account Executives.
• Refine your sales skills, and quickly learn about the healthcare industry and our product offering to effectively communicate the value proposition of our solutions and overcome objections and competitive questions.
• Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.
• Maintain detailed and updated documentation and lead management activity using Salesforce.com, SalesLoft/Outreach, and other tools.
• Consistently achieve qualified opportunity quotas to ensure territory revenue objectives.

Sales Development Representative

Learning and Development

• Design, develop, and update training materials, including presentations, user guides, job aids, and e-learning modules
• Conduct engaging and effective virtual and in-person training sessions for clients and internal teams
• Assess training needs and tailor content and delivery methods to diverse audiences
• Provide ongoing support and consultation to trainees
• Collaborate with product development, implementation, and support teams
• Evaluate the effectiveness of training programs through feedback and assessments
• Maintain expert-level knowledge of Modernizing Medicine's RCM software and industry best practices
• Assist in the creation and maintenance of a knowledge base and FAQs
• Travel as required to client sites for on-site training and support

RCM Training Consultant

Solutions Engineer

• Partner with the sales team to provide financial and functional expertise to prospective clients evaluating our Practice Management solutions
• Conduct in-depth financial discovery sessions and workflow analyses to understand unique practice objectives and pain points
• Compose and deliver superior product demonstrations that articulate value, differentiate ModMed from competitors, and leave a lasting positive impression on stakeholders—from Billers to Physicians
• Perform onsite financial workflow analysis and presentations based on best-practice observations
• Maintain a growth mindset by proactively learning about new product enhancements and collaborating with Senior SEs to build your subject matter expertise
• Assist in completing RFI/RFP and security questionnaires to support the closure of new business opportunities
• Ensure a smooth transition from sales to post-sale by providing accurate knowledge transfer to our Professional Services team

Pre-Sales Solutions Consultant, Financial

General Counsel

• Own and lead a major legal function or domain (e.g., commercial, product, regulatory).
• Structure and negotiate highly complex, high-value transactions and partnerships.
• Provide strategic legal guidance to senior business leaders.
• Develop scalable legal processes, frameworks, and systems.
• Drive cross-functional alignment across key stakeholders.
• Lead major initiatives and support enterprise projects.
• Mentor attorneys and contribute to team capability development.

Assistant General Counsel

Marketing Operations

• Audit the end-to-end lead lifecycle to ensure 100% tracking accuracy and resolve 'leaky' conversion points.
• Serve as the primary operational liaison between our sales and marketing departments, translating sales feedback into actionable marketing process improvements.
• Design and optimize lead scoring models and automated routing logic to ensure the highest-value prospects reach the sales team quickly.
• Set standards for data hygiene and oversee lead source attribution to accurately capture marketing’s impact on revenue.
• Evaluate workflows to reduce friction and identify opportunities to leverage new tools or AI features to improve efficiency.
• Develop standard, scalable processes for lead handling and lead the rollout of new funnel processes to ensure consistent execution across the organization.

Marketing Operations Business Partner

Full-stack Engineer

• Define the technical solutions, assumptions, and constraints for major initiatives
• Create the technical roadmaps that align with our "multi-generation" software plans
• Lead the migration and optimization of ModMed products into a unified cloud engineering organization, utilizing AWS/Azure/GCP best practices
• Identify recurring patterns across different product lines to develop common frameworks, reducing duplication and driving engineering efficiency across the enterprise
• Develop prototypes (POCs), establish CI/CD standards, and ensure modern SRE/DevOps principles are baked into every design
• Evaluate existing systems to identify bottlenecks in performance, security, or cost, and propose actionable architectural shifts to resolve them
• Act as a mentor to staff and senior engineers, elevating the technical bar across the organization

Senior Software Architect

Customer Success Manager

• Design and execute strategies to optimize the customer success journey
• Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience
• Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures
• Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention
• Ensure that we are accurately forecasting at-risk customers
• Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency
• Work with Operational teams to plan, staff, and budget resources for our Customer Success team
• Inspire customer-centricity across Modernizing Medicine
• Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey
• Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction

Business Operations

• Standardize and own core reporting mechanisms, including daily metrics, monthly MBRs, and broader business insights, utilizing data and reporting tools such as Power BI, Salesforce.com, DOMO, and various other client success systems
• Provide visibility into key operational drivers such as client pushes, implementation credits, and service hold times
• Create and maintain a strategic framework for capacity models
• Build a monthly rolling workforce forecast in partnership with RevOps and Finance to ensure the organization is staffed to meet demand
• Support annual budget planning and ensure ongoing financial alignment
• Partner with CS executives and Finance to manage the open headcount and optimize spend across the organization
• Drive "Run the Business" (RTB) opportunities by acting as the connective tissue between CS, RevOps, Finance, and HR
• Ensure resource planning and operational goals are unified across these departments
• Consolidate and lead the oversight of external vendor and contractor resources, transitioning these responsibilities from individual contributors to a centralized leadership function
• Responsible for establishing and leading the newly formalized Business Operations department within Customer Success, serving as a people manager to scale the team and its capabilities

Senior Director, CS Business Operations

Manager, Customer Success – Orthopedics

• Design and execute strategies to optimize the customer success journey.
• Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience.
• Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.
• Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.
• Ensure that we are accurately forecasting at-risk customers.
• Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.
• Work with Operational teams to plan, staff, and budget resources for our Customer Success team.
• Inspire customer-centricity across Modernizing Medicine.
• Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.
• Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction.

Manager, Sales Development

Senior Corporate Governance – M&A Paralegal

Demand Generation Specialist

Revenue Operations Analyst, Sales

Sales Development Representative

RCM Training Consultant

Sales Development Representative

Pre-Sales Solutions Consultant, Financial

Assistant General Counsel

Marketing Operations Business Partner

Senior Software Architect

Customer Success Manager

Senior Director, CS Business Operations

Manager, Customer Success – Orthopedics

Manager, Customer Success – ENT/Ophth