Senior Director, Implementation Services

ModMed

Senior Director leading specialized Implementation Services for ModMed to modernize healthcare experiences. Collaborating across functions to drive strategic implementation and exceptional client outcomes.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends
Influence executive leadership on service offerings, pricing models, and go-to-market strategies
Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture
Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services
Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization
Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery
Serve as the executive escalation point for high-profile clients; cultivate relationships at C‑suite and board levels
Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation
Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks
Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed
Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs
Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development
Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes

Requirements

What you’ll need

Bachelor's in Business Administration, Healthcare Administration, IT, or related required
MBA preferred
PMP, PgMP, or Equivalent required
Six Sigma Black Belt preferred
12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations
7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations
Proven track record of P&L management and delivering revenue and margin targets
Strong business acumen, with the ability to analyze complex data, market trends, and financial metrics to drive decision-making
Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C‑level executives and boards
Demonstrated success in scaling teams, optimizing operations, and embedding continuous improvement practices
Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar
Adept at conflict resolution, risk management, and stakeholder alignment in high-stakes environments

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementforecastingrevenue recognitionmargin optimizationKPI monitoringdata analysismarket trend analysisfinancial metrics analysisAgile methodologyWaterfall methodology

Soft Skills

leadershipmentoringclient-centric culturecommunicationnegotiationpresentationconflict resolutionrisk managementstakeholder alignmentcontinuous improvement

Certifications

Bachelor's in Business AdministrationBachelor's in Healthcare AdministrationBachelor's in ITMBAPMPPgMPSix Sigma Black Belt