Project Manager, CS Operations

ModMed

Project Manager overseeing and managing projects within the Customer Success organization at ModMed. Ensuring project execution aligning with strategic goals and driving cross-functional collaboration.

Posted 7/24/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end project management within SaaS Customer Success, focusing on operational strategy, process improvement, and cross-functional collaboration. Proficient in risk mitigation and stakeholder alignment to ensure successful project execution and delivery.

Highest-signal resume keywords

End-To-End Project ExecutionSaaS Customer Success / OperationsStakeholder Coordination & AlignmentOperational ReportingProactive Risk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational StrategyProcess ImprovementWorkflow OptimizationChange ManagementImplementation Process RefinementTactical Roadmap TrackingCross-Functional LeadershipContinuous ImprovementOperational Scaling

Soft Skills

Cross-Functional CollaborationExecutive PresenceCommunication

Tools & Technologies

Project DashboardsStatus Reporting

Certifications & Qualifications

PMPPMI

Industry Keywords

HealthcareCS OperationsCustomer SuccessRisk Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Execute end-to-end project management for CS Operations initiatives
Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives
Serve as the central point of contact for project teams across
Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery
Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables
Identify and track project risks, issues, and dependencies
Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks
Coordinate tactical workstreams to support new product launches and process updates
Ensure that training materials, documentation, and internal comms are updated and ready for team rollout
Maintain project dashboards and deliver regular status reports
Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams
Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity

Requirements

What you’ll need

Bachelor's Degree Required
5-7 years of related healthcare and/or project management experience
End-to-End Project Execution
SaaS Customer Success / Operations
Stakeholder Coordination & Alignment
Tactical Roadmap Tracking & Scheduling
Operational Reporting
Cross-Functional Collaboration
Change Management
Implementation Process Refinement & Documentation
Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence
PMP, PMI preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
treadmill workstations, Zen, and wellness rooms within our BRIC headquarters