Project Manager

ModMed

Project Manager for Patient Engagement product managing project life cycles and implementations. Collaborating with various teams to ensure success and mitigate risks in healthcare software solutions.

Posted 7/22/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, including the ability to manage successful implementations, stakeholder engagement, and adherence to KPIs. Proficient in utilizing project management methodologies and tools to ensure timely delivery and customer satisfaction in healthcare environments.

Highest-signal resume keywords

Project ManagementSalesforce ExperiencePMP CertificationHealthcare ImplementationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningKPI AchievementWork Plan DevelopmentStatus ReportingBackend Setup and ConfigurationChange Request ManagementTime ManagementAnalytical AbilityOperational FocusClinical Environment Experience

Soft Skills

Excellent CommunicationStrategic FocusDecisive LeadershipCollaborationSelf-Directed

Tools & Technologies

CRM ToolsProject Management ToolsSalesforceCloud CoachCPQ

Certifications & Qualifications

PMP Certification

Industry Keywords

Healthcare Service ImplementationsClinical TrainingPayments ExperienceStakeholder ManagementClient Success

Tech Stack

Tools & technologies

CloudGoPMP

About the role

Key responsibilities & impact

Responsible for independently managing the successful delivery and implementation of ModMed's solutions, including both internal and external deliverables, internal and external customer stakeholder management, and achievement of ModMed's KPIs for billable utilization, time-to-revenue, CSAT, and adoption
Receive deals from sales, review all knowledge transfer documentation, and order forms to ensure proper project initiation
Based on this, draft a project kick-off and timeline, initiating technical projects and securing tactical resources (training/BC) to lead to a successful implementation
Develop detailed work plans, schedules, project timelines, and status reports, using these to conduct regular project calls and/or executive steering committees as necessary
Document, update, and maintain all work and time entries in CRM, Project Management tools, or other tools as appropriate from the point of sales hand off till project close
Independently manage the successful delivery and implementation of backend setup and configurations for applicable features
Field and manage change requests to balance project risk, delivery KPIs, adoption success, and customer satisfaction
Facilitate necessary change orders, credits, order forms, or addendums via Salesforce/CPQ or Operations teams
Escalate at-risk projects to management and leadership levels as appropriate
Provide executive summaries, recommendations on resolution, or specific requests for support
Collaborate with all internal and external parties to ensure alignment on delivery and mitigation of risk
Oversee any necessary iteration of the mutual project plans to ensure success
Travel for Project Kick-Off, Project Status, Go-Live, or Project Close at the client's location; availability for up to 25% travel required
Maintain updated knowledge and experience for ModMed's products, healthcare service implementations, Project Management methodologies

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Healthcare, or other relevant degree preferred
PMP Certification preferred
Minimum of 3-5 years of relevant project management and/or management experience, plus at least 2 years of relevant business experience
Minimum 3-5 years experience with clinical environments either through previous clinical training or through clinical implementations (preferred)
Experience with Salesforce, Cloud Coach, or similar products
Payments experience preferred
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus
Demonstrated ability to manage multiple priorities and deadlines
Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements
A well-organized and self-directed individual who is able to work independently without direct supervision
Capability to efficiently complete tasks in a fast-paced environment
Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results
Must possess an agile mindset ensuring client success

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters