Associate Business Process Analyst, CS Transformation

ModMed

Business Process Analyst within CS Transformation improving workflows for healthcare software at ModMed. Focused on operational excellence and business process re-engineering.

Posted 7/14/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process mapping and continuous operational improvement, utilizing advanced diagramming tools to optimize workflows and enhance organizational scalability. Proficient in translating business goals into functional requirements while managing cross-functional stakeholder engagement and operational metrics.

Highest-signal resume keywords

Business Process MappingContinuous Operational ImprovementAdvanced Process Diagramming ToolsData Metrics AnalysisOrganizational Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ModelingEnterprise Business TransformationFunctional Requirement DocumentationProcess InnovationOperational Transition Mapping

Soft Skills

Workshop ModerationStakeholder EngagementOrganizational Skills

Tools & Technologies

LucidchartVisioExcelTableauDomo

Industry Keywords

Business AdministrationOperations ManagementBusiness AnalyticsInformation SystemsProcess Performance Metrics

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Leads discovery, observation, and alignment sessions with cross-functional CS stakeholders to diagnose and systematically map out complex, unstructured current-state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points.
Designs, models, and architectures optimized future-state ('to-be') business models and automated workflows. Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability.
Manages process development milestones within the broader Transformation portfolio. Identifies cross-project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track.
Translates high-level business goals into precise functional requirement criteria, rules, and process scoping parameters.
Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation.
Partners with operational teams to formulate operational transition maps, updates standardized documentation/SOP repositories, designs training guidelines, and coordinates operational support to ensure successful business adoption.
Defines and reports on baseline operational metrics and target KPIs for process performance. Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value.
Interfaces seamlessly with the separate, newly carved-out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub-units.

Requirements

What you’ll need

Bachelor's Degree: Business Administration, Operations Management, Business Analytics, Information Systems, or a related field
1-3 years of professional experience working explicitly in business process mapping, continuous operational improvement, business process modeling, or enterprise business transformation frameworks
High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio)
Demonstrated expertise documenting complex cross-functional business requirements
Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo)
Outstanding organizational communication and workshop moderation abilities.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
treadmill workstations, Zen, and wellness rooms within our BRIC headquarters