Patient Services Specialist II

ModMed

Patient Claim Specialist at ModMed ensuring excellent account support for patients in a modern Healthcare IT environment. Focused on improving patient experience and communication while managing patient claims and inquiries.

Posted 7/8/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections
Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates
Input and update patient account information and document calls into the Practice Management system
Other duties as required to support and enhance our customer/patient-facing activities

Requirements

What you’ll need

High School Diploma or GED required
Availability to work 11:30 am - 8:30 pm EST OR 12:00 pm to 9:00 pm EST
Manage/ field 60+ inbound calls per day
Bilingual is preferred
Minimum of 1-2 years of previous healthcare administration or related experience required
Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs)
Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
Ability and openness to learn new things
Ability to work effectively within a team in order to create a positive environment
Ability to remain calm in a demanding call center environment
Professional demeanor required
Ability to effectively manage time and competing priorities

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations
Zen and wellness rooms within our BRIC headquarters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical BillingClaims ProcessingPatient Account ManagementInsurance UpdatesData Entry

Soft Skills

Strong CommunicationInterpersonal SkillsTime ManagementTeam CollaborationCalm Under Pressure

Certifications

High School DiplomaGED