Milestone PLM Solutions Private Limited

Support Engineer

• Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
• Resolves technical issues by applying advanced troubleshooting techniques and analysis
• Accurately document all case-related communication, files, and resolutions in our ticketing system
• Create and maintain a variety of self-help resources (KBs, how-to guides)
• Answers in-depth technical questions requiring remote troubleshooting
• Diagnose and resolve Windows environmental and product-related errors

Product Manager

• Identify, frame, and prioritize problem spaces based on product goals, market understanding, usage patterns, and customer insights.
• Lead product discovery by exploring workflows, pain points, and unmet needs through direct customer engagement and internal collaboration.
• Translate validated problems into clear product outcomes, requirements, and application-level definitions.
• Collaborate closely with UX and Engineering to design and deliver solutions that address underlying problems, not just feature requests.
• Support engineering execution by providing clear requirements, priorities, and clarifications throughout the development cycle.
• Build and maintain a deep understanding of the market, customers, and use cases, and serve as a trusted source of product and domain knowledge for the team and the broader organization.

Application Product Manager

Marketing

• Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems
• Work closely with the regional marketing team and global counterparts to deliver email automation, lead nurturing, and demand generation across the region
• Optimize marketing efforts across various tactics to drive measurable pipeline performance
• Work with a broad range of stakeholders in the organization
• Plan, execute, track, and optimize marketing campaigns and automation
• Own and maintain regional KPI dashboards, ensuring data accuracy, timely reporting, and trend analysis
• Ensure all marketing campaigns comply with relevant data privacy regulations
• Execute marketing automation campaigns across the region, including events, webinars, and promotional activations
• Develop and implement e-mail flows, landing pages, and forms using Salesforce Marketing Cloud Engagement
• Build targeted audience segments using data extensions and automation workflows
• Coordinate regional paid media efforts with a focus on lead generation
• Own regional social media marketing amplification strategy

Regional Marketing Automation Lead

Account Manager

• Identify focus accounts, key stakeholders, and develop strategic plans.
• Build trust, understand evolving needs, and deliver exceptional service.
• Identify opportunities to expand services and increase revenue.
• Ensure successful project execution and maintain clear client communication.
• Continuously assess client needs and tailor solutions effectively.
• Create and communicate compelling value propositions for our services and products.
• Report directly to the Sales Team Lead, North & East and maintain a high level of engagement with Milestone Field Sales resources.
• Conduct end-customer account planning and prioritization.
• Drive business development plans with tech partners & Marketing.
• Collaborate effectively with internal teams to align partner activities with overarching company goals.
• Follow up on leads and hunt for new opportunities.
• Diagnose business issues and position our solution capabilities.
• Coordinate proof of concept and facilitate collaboration between stakeholders.
• Stay updated on the competitive environment.
• Frequent travel throughout India is expected to meet with key accounts, attend industry events.

Key Account Manager, North & East India

DevOps Engineer

• Support software delivery requests coming from internal teams and external technology partners
• Collaborate closely with technology partners to understand their software requirements
• Execute technical tasks defined by senior engineers and DevOps specialists
• Assist in maintaining and improving DevOps and delivery processes
• Configure and improve Jira Service Management workflows and automations
• Support GitHub-based workflows, including repositories, pull requests, and basic CI concepts
• Contribute to process improvements through automation in: Jira, GitHub, AWS (awareness level, guided by seniors)
• Learn and apply DevOps best practices in a real engineering environment

Junior DevOps Student Worker

Platform Engineer

• Automate Customer Success KPIs and playbooks using Salesforce data
• Build customer health scores, lifecycle indicators, and usage/adoption insights
• Create and manage Calculated Insights in Salesforce Data Cloud
• Ensure data quality, identity resolution, and governance
• Architect Salesforce-first integrations with Data Cloud as the system of record
• Build and manage APIs connecting Salesforce with Azure apps, Marketing Cloud, Customer Success platforms, and other tools
• Maintain reliable, scalable data flows across product, marketing, and engagement systems
• Design and maintain the customer data model
• Enable segmentation, journeys, and lifecycle-based activation
• Support onboarding, adoption, renewal, and expansion programs
• Assist in selecting and implementing a Customer Success platform
• Define data, integration, and reporting requirements
• Use automation and AI tools to scale workflows
• Automate data validation, enrichment, monitoring, and reporting
• Partner with CS, Marketing, Sales, Product, and Engineering
• Translate business needs into technical solutions

Customer Data Platform Developer

Analyst

• Ensure correct commission calculation and payout.
• Be the trusted commission advisor for sales management in the regions as well as globally.
• Ensure Xactly Incent is always kept updated, with employee, commission data, as well as maintaining the set-up of Incent.
• Perform monthly, quarterly, and yearly calculations, generating pay out files.
• Secure scalable solutions in commission processes, systems and tasks to continuously develop and improve the Sales Incentive Program.
• Facilitate training and education of the sales organization to ensure understanding of the commission program.
• Optimize and run our target setting methodology, process, and model.
• Extract data for commission analysis and built reports and dashboards in Xactly Analytics and Power BI.

Commission Analyst

Research Scientist

• Turn research into clear guidance leaders can use to make decisions.
• Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework.
• Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room.
• Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams.
• Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront.
• Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing.
• Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure.

Senior Researcher

• Define regional marketing priorities aligned with global strategy and regional sales goals
• Oversee planning, execution tracking, and reporting of regional marketing activities
• Set and manage regional targets for globally agreed KPIs
• Lead delivery of channel marketing initiatives across key markets
• Oversee rollout and optimization of global campaigns and sales enablement initiatives
• Drive regional digital demand generation and marketing automation in collaboration with global teams
• Oversee execution and performance of events and tradeshows across EMEA
• Manage co-marketing initiatives with channel and technology partners
• Recruit, nurture, and empower diverse talent across regions
• Foster an inclusive, collaborative, and growth-oriented team culture
• Champion cross-cultural understanding and leverage unique perspectives for creative problem-solving
• Promote continuous learning, professional development, and recognition of achievements
• Ensure equitable opportunities and support for all team members
• Allocate and optimize the regional marketing budget based on priorities
• Ensure accurate forecasting, tracking, and reporting
• Monitor and analyze marketing performance against agreed KPI
• Provide insights and recommendations for continuous optimization
• Support market research and competitive analysis in collaboration with global teams
• Translate insights into actionable marketing strategies