Milestone PLM Solutions Private Limited

Manager

• Drive revenue growth across the assigned South India territory in line with annual sales targets and budget goals.
• Develop, manage, and expand Milestone’s channel network, including distributors, resellers, solution partners, and consultants.
• Increase share of wallet with existing partners while identifying and onboarding new business partners across the territory.
• Build and maintain strong relationships with channel partners and key end-user decision makers to support partner-led sales opportunities.
• Identify and develop new business opportunities, including A&E and consultant relationships.
• Support partners through customer meetings, presentations, opportunity development, and solution positioning.
• Manage project registration, pricing coordination, quotation support, and commercial follow-up with distributors and reseller partners.
• Maintain accurate pipeline, forecasting, and opportunity tracking in CRM throughout the sales cycle.
• Respond to RFPs, RFQs, and RFIs in partnership with internal stakeholders.
• Participate in customer events, trade shows, sales calls, and other market-facing activities.
• Work closely with internal sales, pre-sales, and other cross-functional teams to deliver business results.
• Travel as needed within the territory and in line with business requirements and budget.

Channel Business Manager

• Develop and manage a region of channel partners
• Generate, support and continued growth of Milestone products
• Provide on-boarding assistance to newly signed channel partners
• Perform daily live software web demos
• Lead informative and interactive webinars for resellers and end customers
• Daily phone calls to assigned key partners
• Document demo & call activities in Salesforce
• Sales forecasting
• Quarterly travel into the assigned region

Inside Channel Manager

Customer Support

• Manage a high-volume portfolio of Milestone Care renewals and related support offerings.
• Proactively engage customers and partners ahead of renewal dates to ensure timely execution.
• Generate accurate, complete quotes that support efficient partner and customer decision-making.
• Monitor renewal stages, identify risk signals, and escalate concerns to the Sales Support Lifecycle Manager when needed.
• Identify upsell or expansion opportunities during renewal conversations and route them appropriately to field or channel teams.
• Respond to inbound inquiries with urgency, clarity, and professionalism.
• Generate accurate quotes and route opportunities to the appropriate sales team for follow-up.
• Track renewal performance, risks, and outcomes using Salesforce.

Sales Support Representative

Support Engineer

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Technical Support Professional, French

Payroll

• Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
• Responsible for day-to-day commission administration in Incent or similar sales commission system, resulting in accurate and timely commission payments
• Partners with global commissions team to validate commission types, exceptions, and one-off modifications.
• Respond to compensation-related inquiries from the Sales Team in an effective and timely manner
• Prepare key monthly commission reconciliation reports including reporting of monthly commission and sales attainment metrics
• Efficient and timely delivery of payroll and tax reporting in compliance with company policies and procedures; maintain compliance with applicable local, state, federal and provincial employment laws within the U.S. and Canada

Payroll and Commissions Analyst

Account Manager

• Decide & manage a sales strategy to Work with specific Key End User accounts to grow Milestone sales within these companies.
• Drive new sales to Milestone through direct end user relationship building
• Manage need and future developments of these specific accounts.
• Work with the sales team to ensure proper coverage at these accounts.
• Ensure proper support of these accounts.
• Look to work with the Milestone ecosystem to grow overall sales.
• Have an additional focus on retail type customer base.
• Coordinate with sales, pre-sales, community, marketing colleagues to ensure success through teamwork.

Key Account Manager

Sales

• Your main responsibility will be to deliver on the business objectives in your assigned territory.
• Using your expertise and knowledge in channel management and business development you will be growing and expanding the business with your channel partners (2-tier) and local consultants.
• It will be your responsibility to prioritize your accounts and ensure that the business potential of the portfolio is maximized.
• Promote and market Milestone System products and services within the assigned territory
• Building, driving, and deepening the relations with both Systems Integrators and Distributors
• Building, driving, and acting upon business plans with managed partners
• Engaging and working with local Consultants to drive specification
• Engaging and working with large end users to drive specification
• Reporting and documentation of activities in our CRM tools
• Participating at events, seminars, and exhibitions
• Be the key liaison for the territory, the rest of the organization and vice versa.
• This role requires extensive travel in the territory and sometimes abroad to other Milestone offices.

Sales Manager, Italy and Iberia

Marketing Operations

• Design, build, and optimize marketing automation workflows
• Develop and manage automated customer journeys
• Support the Regional Marketing team with email marketing campaigns
• Ensure data hygiene and compliance with regional privacy regulations
• Coordinate paid media efforts for lead gen
• Track and analyze campaign effectiveness

Regional Marketing Automation Specialist

Pricing Analyst

• Review and validate pricing and discount requests across regions
• Benchmark deals against historical data, pricing structures, and margin targets
• Act as a quality assurance and governance layer before CRO approval
• Confidently challenge and push back on deals that do not meet our standards
• Partner with regional sales leaders to improve pricing decisions and consistency
• Build insights and analyses to identify margin improvement opportunities
• Contribute to the evolution of pricing models, frameworks, and best practices

Pricing Specialist

Frontend Engineer

• Take an active part in design, refinement, implementation, and bug fixing.
• Take technical ownership over own deliveries, keep high code quality with code reviews.
• Collaborate effectively within own team and with involved teams/departments.
• Prioritize own work and makes tradeoff decisions.
• Have the opportunity to grow into a Lead Engineer role, taking responsibility for technical direction, mentoring team members and driving engineering best practices within the team.

Senior Frontend Engineer

Operations

• Design and maintain the global Incident and Problem Management processes to ensure consistency, clarity, and operational excellence across all IT teams.
• Guide and support the IT teams with structured processes that strengthen response quality for critical and high-impact cases.
• Promote and drive adoption of ITSM processes across the IT organization through training, communication, and ongoing collaboration.
• Analyze and report key process metrics and trends to identify improvement opportunities and inform decision-making at senior leadership level.
• Partner with ITSM platform owners to enhance process automation, workflow design, and system configuration that supports process maturity.
• Champion continuous improvement by identifying gaps, conducting process reviews, and implementing enhancements that strengthen stability and reduce recurring incidents.

ITIL Process Manager – Incident and Problem Management

Technical Product Manager

• Define product and service specifications
• Evaluate performance, scalability, and cost benchmarks
• Collaborate with Engineering teams for product requirements
• Analyze customer usage and feedback
• Meet with customers and partners for feedback and priorities
• Work closely with management and global teams on new product opportunities
• Incorporate customer feedback into product design cycle