Milestone PLM Solutions Private Limited

Full-stack Engineer

• Research cutting-edge technologies.
• Share learnings and brainstorm with teammates.
• Find solutions to real customer problems.
• Collaborate with other teams to integrate the solutions into our products.

Software Developer – Intern

Manager

• Lead, motivate, and develop the EMEA Order Management team, ensuring high performance and engagement in a fast-paced environment.
• Champion a culture of collaboration and knowledge sharing across regions and teams.
• Oversee daily operations of Order Management, including order processing, invoicing, license management, etc.
• Ensure the team meets and exceeds global Order Management KPIs and SLAs, driving continuous improvement in quality and speed of resolution.
• Implement new processes and/or drive business process maturity, scalability and procedures in alignment with global Order Management counterparts in the Americas and APAC regions.
• Collaborate closely with regional sales teams and global Order Management colleagues to support sales initiatives and operational excellence.
• Support the EMEA Order Management team on complex transactions and business escalations, ensuring customer and partner satisfaction while enforcing business rules and policies.
• Foster a culture of innovation, accountability, and continuous improvement within the team.
• Act as escalation point for complex order issues and ensure timely resolution.
• Represent EMEA OM in global projects and cross-functional initiatives.

EMEA Order Management Manager

Solutions Engineer

• Supporting our channel and distributor partners with expertise, calculations, and preparations for video surveillance projects
• Answer incoming e-mails and phone calls within your area
• Provide timely and accurate status updates to partners and relevant internal stakeholders
• Conduct presales training for partners and customers
• Hands-on and technical assistance in connection with the preparation, setting up, and executing demos, exhibitions, events, customer meetings, etc.
• Fully document each customer contact using Salesforce
• Create solution documents for partners and customers with Microsoft Visio architectures

Account Manager

• Build and nurture strong, productive relationships with a portfolio of regional technology partners aligned with Milestone’s Open Platform strategy
• Serve as the primary point of contact and advocate for partners within Milestone
• Conduct business reviews and strategy check-ins to ensure alignment, transparency, and accountability
• Develop joint business plans with partners, establish KPIs, co-marketing activities, technical collaboration, sales enablement, and solution development
• Track progress against goals, manage follow-through on commitments, and adjust plans to maximize impact
• Identify and drive initiatives that generate leads, pipeline, and revenue for Milestone and partners
• Support partners in integration of their solutions with Milestone’s platform through APIs, SDKs, and standard protocols
• Coordinate with internal technical teams to provide guidance, resources, or support for successful integrations
• Identify new technologies and trends to enhance Milestone’s value proposition in key verticals
• Collaborate with Marketing and Sales to launch and promote joint solutions through webinars, events, and campaigns
• Build internal awareness and sales readiness by sharing use cases, value propositions, and success stories
• Help partners understand and leverage Milestone’s Technology Partner Program (TPP)
• Work closely with Regional Sales, Technical Support, Product Management, and Marketing teams to execute partner strategies
• Represent partner needs internally and influence roadmap alignment
• Participate in key events (Sales Kickoffs, GSX, ISC West) to promote partner innovation and capture market opportunities

Technology Partner Manager

• Manage and develop strategic partners from a global perspective
• Drive revenue growth by orchestrating engagement across regions and internal functions
• Position Milestone as partner of choice for integrators, service providers, and resellers
• Engage with C-level and business development executives to build long-term partnerships
• Develop and execute global joint business plans in alignment with regional teams
• Co-create value propositions delivering desirable business outcomes
• Present to internal and external stakeholders at different levels
• Actively drive sales and growth for the regions
• Report to Sales Director, Global Partner Sales and work closely with Channel and Field Sales resources
• Role based in Copenhagen, Denmark with frequent travel required

Global Partner Manager

Product Manager

• Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems; lead VSaaS (Arcules) product line.
• Own the VSaaS product vision and tie it directly to the company’s strategy; shape a product strategy designed for channel success.
• Keep the roadmap outcome driven, balancing quick wins with strategic bets and driving VSaaS growth.
• Embed AI as a core enabler in the product vision to drive efficiency, differentiation, and customer value.
• Grow and mentor a team of product managers; work side by side with engineering, design, marketing, and customer teams.
• Lead by example in an async-first culture: clarity over ceremony, shared documentation over meetings, progress over polish.
• Be the internal and external voice of VSaaS with executives, partners, and customers; work with GTM teams on pricing, packaging, and positioning.
• Make clear and timely decisions in a distributed structure; collaborate across Europe and North America and close the loop asynchronously.

Director of Product, VSaaS

Implementation Specialist

• Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
• Collaborate with customers to fully understand their requirements and provide tailored solutions.
• Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
• Work with end customers to resolve broader technical challenges beyond individual support tickets.
• Deliver upgrade projects and ensure smooth transitions.
• Provide technical resolutions at a Tier-2 engineer level of expertise.
• Manage customer expectations, ensuring implementations stay within scope and timeline.
• Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
• Proactively identify risks, manage scope changes, and develop contingency plans.
• Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
• Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

Implementation Engineer

• Responsibilities: Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
• Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
• Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
• Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
• Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
• Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
• Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
• Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
• Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
• Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
• Support trade shows, including booth setup, booth staffing, and presentation assistance
• Travel required, regional and occasionally international (up to 50% depending on business requirements)
• Other tasks as assigned
• Your Experience: A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
• Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
• Experience managing a team of Solution Engineers
• Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
• Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
• Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
• Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
• Familiarity working with databases (PostgreSQL, etc) and reading log files
• Experience in IIS web services and RESTful API calls
• Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
• Time management skills enabling you to prioritize your tasks accordingly and independently
• Innate ability to work in harmony with different personality types while understanding your role in the sales process
• Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
• Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese