Milestone PLM Solutions Private Limited

Manager

• Drive sales of Milestone products and services via our two-tier distribution model, ensuring alignment with regional revenue goals.
• Manage, develop, and expand Value-Added Resellers (VARs) and System Integrators, focusing on moving them up the Milestone Partner Program tiers.
• Execute quarterly business reviews (QBR) and joint sales plans with Tier 1 partners to identify opportunities in the territory.
• Lead sales efforts using the "Milestone Team Selling" approach, coordinating with Tech Partners for integrated solutions.
• Grow year-over-year territory sales revenue faster than the market average, focusing on both software renewals and new project acquisitions.
• Live the Milestone core values of Reliability, Openness, Innovation, Flexibility, and Independence, maintaining the highest standards of professionalism.
• Provide quality and time-responsive service to all territory partners (resellers, eco partners, A&E’s, and Milestone colleagues).

Channel Business Manager

Backend Engineer

• Design, implement, and maintain backend services and APIs, with a strong focus on Azure serverless technologies.
• Build and maintain user-facing features using the React framework.
• Work closely with product managers, designers, architects, and fellow developers to deliver high-quality, business-critical applications.
• Ensure applications are optimized for performance, scalability, and security.
• Produce clean, maintainable, and efficient code aligned with architectural best practices.
• Participate in peer reviews and provide constructive, valuable feedback.
• Identify, diagnose, and resolve issues across the full application stack.
• Stay up to date with emerging tools, cloud capabilities, and industry trends to continuously strengthen our technical landscape.

Full Stack Developer – Backend Focus

• Promote and market Milestone System products and services within the assigned territory
• Build, drive, and deepen the relations with Systems Integrators, Distributors and end users
• Build, drive, and act upon business plans with managed partners
• Engage and work with local Consultants to drive specification
• Engage and work with large end users to drive demand and specification
• Report and document activities in our CRM tools
• Participate at events, seminars, and exhibitions
• Be the key liaison for the territory, the rest of the organization and vice versa

AI Engineer

• Contribute to the development and validation of software solutions for innovation-driven projects
• Collaborate with engineers and algorithm specialists to integrate advanced features and models

Student Worker – Emerging AI Engineering

Solutions Engineer

• Define product functional requirements based on customer needs and document specific configuration requirements.
• Conduct detailed and technical product demonstrations and presentations.
• Implement pilot and proof of concept installations.
• Provide technical sales support in meetings and on conference calls.
• Support technical responses to RFPs.

Customer Success Manager

• Proactively manage a pipeline of CARE renewals for an assigned territory/account base
• Providing customers timely and accurate solutions regarding Milestone’s CARE products
• Meeting your revenue targets
• Provide sales support to our Field Sales and Reseller/Distributor Partners
• Ensure a high level of data quality
• Track progress and document the results in Salesforce

Customer Success Specialist

Artificial Intelligence

• Implement and test AI and computer vision algorithms.
• Enhance and curate datasets to ensure quality and relevance.
• Collaborate with engineers and researchers to integrate algorithms into production software.
• Write technical documentation and reports

Student Assistant – Emerging AI

• Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
• A&E consultant engagements in the Quebec region
• Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
• Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
• Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
• Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
• Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
• Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
• Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
• Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
• Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
• Support trade shows, including booth setup, booth staffing, product demonstrations and presentation assistance
• Travel required, regional and occasionally United States (30% to 50% depending on business requirements)
• Other tasks as assigned

Bilingual Solution Engineer – Central/Eastern Canada

Support Engineer

• Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
• Resolves technical issues by applying advanced troubleshooting techniques and analysis
• Accurately document all case-related communication, files, and resolutions in our ticketing system
• Create and maintain a variety of self-help resources (KBs, how-to guides)
• Answers in-depth technical questions requiring remote troubleshooting
• Diagnose and resolve Windows environmental and product-related errors

Product Manager

• Identify, frame, and prioritize problem spaces based on product goals, market understanding, usage patterns, and customer insights.
• Lead product discovery by exploring workflows, pain points, and unmet needs through direct customer engagement and internal collaboration.
• Translate validated problems into clear product outcomes, requirements, and application-level definitions.
• Collaborate closely with UX and Engineering to design and deliver solutions that address underlying problems, not just feature requests.
• Support engineering execution by providing clear requirements, priorities, and clarifications throughout the development cycle.
• Build and maintain a deep understanding of the market, customers, and use cases, and serve as a trusted source of product and domain knowledge for the team and the broader organization.

Channel Business Manager

Full Stack Developer – Backend Focus

Channel Business Manager

Student Worker – Emerging AI Engineering

Solutions Engineer

Customer Success Specialist

Student Assistant – Emerging AI

Bilingual Solution Engineer – Central/Eastern Canada

Support Engineer

Application Product Manager