Milestone PLM Solutions Private Limited

General

• Support EMEA team by managing Care renewal and reactivation activities
• Prepare and manage Care renewal and reactivation quotes
• Build and maintain relationships with resellers and distributors
• Follow up on quote requests and reactivation opportunities
• Provide sales support on licensing, pricing, and product information
• Maintain accurate records of quoting activities

Student Worker, Care Team

Marketing

• Translates market specific sales strategies, plans and targets into effectful marketing plans and initiatives for South Pacific
• Proactively and timely communicates and documents the market(s) marketing plan and activities as part of the Milestone Marketing planning and communication regime.
• Sets the market specific marketing targets for globally agreed KPIs.
• Delivers effective channel marketing initiatives within South Pacific as per agreed business objectives. Collaborate with the Channel Marketing team and Partner Marketing team and supports execution where possible.
• Anchors, delivers and follows through on internal sales enablement initiatives within South Pacific.
• Leads the roll-out of global campaigns timely and efficiently as per agreed objectives in South Pacific.
• Supports development and oversees execution of localized digital demand generation initiatives, working with Global Demand Generation team to run and optimize performance in APAC.
• Plans and oversees execution of events and tradeshows (online and offline) in coordination with regional event execution team members in APAC.
• Identifies and oversees development of relevant local references and case studies across APAC.
• Plans and executions co-marketing with selected technology partners, as per the global Technology Partner Strategy.
• Develops and guides the earned and own media coverage in South Pacific in collaboration with global marketing.
• Understands the perception and level of brand awareness in South Pacific and is committed to strengthening the position through all marketing efforts.
• Works intimately with the regional sales managers and other key stakeholders to set plans, define must win battles, evaluates performance and business requirements.
• Proactively shares and leverages best practices across the regional marketing group.
• Establishes and nurtures trusted relationships with channel partners to continuously drive growth and sales in South Pacific.
• Develop, manage, and optimize their sub-regions marketing budget, ensuring optimal allocation of resources, cost-effective execution of initiatives, as well as accurate and timely forecasts and reporting.
• In line with global standards, monitors and analyzes key performance metrics for South Pacific to measure the effectiveness of marketing campaigns and initiatives, providing insights and recommendations for continuous improvement.

Marketing Manager

Sales

• Develop and execute the North America commercial strategy aligned with Milestone's global growth objectives.
• Translate corporate strategy into clear regional priorities, execution plans, and measurable business outcomes.
• Identify market opportunities, competitive threats, and strategic growth initiatives.
• Own and exceed annual sales targets across the United States and Canada.
• Build, lead, coach, and develop a high-performing regional sales organization.
• Foster a culture of accountability, collaboration, customer focus, and execution excellence.
• Develop sales leaders through coaching, performance management, succession planning and talent development.
• Build organizational capability by attracting, developing, and retaining top commercial talent.
• Drive organizational alignment and consistency across the region.
• Build executive relationships with Milestone’s largest customers, distributors, strategic partners, consultants and system integrators.
• Serve as the executive sponsor for the region's most strategic customer relationships.
• Champion a modern, value-based sales methodology across the organization.
• Improve pipeline quality, forecast accuracy, CRM adoption, and sales operating discipline.
• Deliver regional financial performance through effective planning, forecasting, and resource management.

VP, North America Sales

• Responsible for delivering effectful and targeted co-marketing within selected channel accounts across the APAC region
• Develop the channel marketing plans in alignment with the commercial growth targets and define measurable KPIs
• Manage the channel marketing budget and relevant management of the channel market development funds
• Execute tactics in accordance with the plans and seek to optimize performance with selected channel partners
• Ensure key product, business, and partner program messages are received by the channel partners
• Collaborate extensively with global and regional marketing teams as well as sales teams
• Monitor and analyze key performance metrics across accounts to measure marketing effectiveness, providing insights for continuous improvement.

Channel Marketing Manager

People Operations

• Serve as the trusted HR partner for employees and managers across the META region, providing guidance on employee relations, performance, talent, organizational change, and HR policies.
• Manage the end-to-end employee lifecycle, including onboarding, offboarding, employment documentation, HR administration, and data management, with primary operational ownership for the UAE.
• Lead UAE immigration and employment compliance, including visas, work permits, Emirates ID, Golden Visa processes, and local labor law compliance, while supporting employment administration across other META countries.
• Oversee HR operations, including employee relations, payroll inputs, benefits, absences, investigations, and compliance, ensuring accurate records and audit readiness.
• Support local recruitment activities and partner with Talent Acquisition and hiring managers to deliver an excellent candidate and onboarding experience.
• Drive employee engagement, culture initiatives, and workplace operations while collaborating with regional and global stakeholders to continuously improve HR services.
• Support local office operations by coordinating administrative and workplace-related activities, liaising with internal stakeholders and external service providers to ensure the office runs smoothly.

People Operations Specialist

• Own regional revenue, bookings, pipeline health, forecasting, and business performance.
• Develop and execute regional business plans aligned with U.S. sales priorities.
• Identify strategic growth opportunities across customers, partners, and target markets.
• Represent the region in executive business reviews and strategic planning activities.
• Lead, coach, and develop regional sales and technical leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop customer growth, retention, and expansion strategies.
• Build executive relationships with key customers and strategic partners.
• Strengthen strategic channel partnerships and distributor relationships.
• Ensure forecasting discipline, CRM accuracy, and pipeline integrity.

Area Sales Manager

Manager

• Maximize revenue across the assigned territory by expanding Milestone’s presence through ecosystem partnerships.
• Act as both a Milestone brand ambassador and a business strategist in the field.
• Manage and grow Milestone’s two-tier distribution channel across the Brazil territory, ensuring alignment with regional revenue goals.
• Develop, support, and expand relationships with Value-Added Resellers, System Integrators, distributors, consultants, A&E firms, eco-partners, manufacturer representatives, and enterprise security providers.
• Build and execute joint business plans with strategic partners, including regular quarterly business reviews.
• Support partner development within the Milestone Partner Program.
• Collaborate closely with internal Account Managers and regional leadership to align strategy.
• Lead sales efforts using a team-selling approach, coordinating with technology partners.
• Cultivate relationships with strategic end users and consultants.
• Represent Milestone at local and regional trade shows and industry events.
• Grow year-over-year territory revenue in line with goals and broader strategy.

Channel Business Manager

Operations

• Review and validate user sign-up submissions manually
• Navigate internal systems and databases to verify user information, customer status, and licensing details
• Cross-check data across platforms (Salesforce and internal tools) to ensure consistency and accuracy
• Verify license codes, email domains, and customer eligibility
• Flag, reject, or escalate submissions that do not meet requirements
• Maintain accurate records of validation and approval decisions
• Send approval and rejection communications using predefined templates
• Respond to user inquiries regarding account status, access issues, and onboarding updates
• Provide clear and timely communication to ensure a positive customer experience during sign-up
• Collaborate with internal support and product teams to resolve escalations and technical issues
• Open to responding to internal email requests relating to Milestone's website.

Digital Operations, Web Support Associate

• Work closely with EMEA People & Culture colleagues on regional and global projects.
• Partner with managers on employee relations, performance, and workforce planning.
• Provide day-to-day guidance on people matters.
• Support HR programs, policies, and initiatives locally.
• Act as main HR contact for employees and managers.
• Coach managers and build people management capability.
• Manage employee lifecycle and HR operations.
• Ensure accurate HR data, documentation, and systems.
• Coordinate payroll inputs, benefits, and vendor communication.
• Support hiring processes, HR projects, compliance, and data insights.

People Partner

• Drive revenue growth across the assigned South India territory in line with annual sales targets and budget goals.
• Develop, manage, and expand Milestone’s channel network, including distributors, resellers, solution partners, and consultants.
• Increase share of wallet with existing partners while identifying and onboarding new business partners across the territory.
• Build and maintain strong relationships with channel partners and key end-user decision makers to support partner-led sales opportunities.
• Identify and develop new business opportunities, including A&E and consultant relationships.
• Support partners through customer meetings, presentations, opportunity development, and solution positioning.
• Manage project registration, pricing coordination, quotation support, and commercial follow-up with distributors and reseller partners.
• Maintain accurate pipeline, forecasting, and opportunity tracking in CRM throughout the sales cycle.
• Respond to RFPs, RFQs, and RFIs in partnership with internal stakeholders.
• Participate in customer events, trade shows, sales calls, and other market-facing activities.
• Work closely with internal sales, pre-sales, and other cross-functional teams to deliver business results.
• Travel as needed within the territory and in line with business requirements and budget.

• Develop and manage a region of channel partners
• Generate, support and continued growth of Milestone products
• Provide on-boarding assistance to newly signed channel partners
• Perform daily live software web demos
• Lead informative and interactive webinars for resellers and end customers
• Daily phone calls to assigned key partners
• Document demo & call activities in Salesforce
• Sales forecasting
• Quarterly travel into the assigned region

Inside Channel Manager

Customer Support

• Manage a high-volume portfolio of Milestone Care renewals and related support offerings.
• Proactively engage customers and partners ahead of renewal dates to ensure timely execution.
• Generate accurate, complete quotes that support efficient partner and customer decision-making.
• Monitor renewal stages, identify risk signals, and escalate concerns to the Sales Support Lifecycle Manager when needed.
• Identify upsell or expansion opportunities during renewal conversations and route them appropriately to field or channel teams.
• Respond to inbound inquiries with urgency, clarity, and professionalism.
• Generate accurate quotes and route opportunities to the appropriate sales team for follow-up.
• Track renewal performance, risks, and outcomes using Salesforce.

Sales Support Representative

Support Engineer

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Student Worker, Care Team

Marketing Manager

VP, North America Sales

Channel Marketing Manager

People Operations Specialist

Area Sales Manager

Channel Business Manager

Digital Operations, Web Support Associate

People Partner

Channel Business Manager

Inside Channel Manager

Sales Support Representative

Technical Support Professional, French